These Conditions govern all Tickets issued for the Event and the admission to the Venue and should be read in accordance with the Site Rules and the conditions of the Official Ticketing Agent. All capitalised terms used in these Conditions shall have the meanings given to them in paragraph 55 of these Conditions. All Tickets are issued either by us or on our behalf. Any person who purchases, possesses, uses or attempts to use any Ticket shall be deemed to have accepted and agreed to comply with these Conditions. In the case of any conflict or ambiguity between these Conditions and the Site Rules or conditions of the Official Ticketing Agent, these Conditions will prevail.
Ticket Purchase and Delivery
- Tickets may only be purchased from us via the Official Ticketing Agent or through any other sale or transfer mechanism authorised in writing by us. Tickets purchased or obtained from any other source shall be void and may be seized or cancelled without refund or compensation.
- We reserve the right to limit, at the time of purchase, the maximum number of Tickets that any person may purchase for the Event. Tickets may be limited to a maximum number per person, per payment card and/or per household. We reserve the right to cancel without prior notice any Tickets purchased in excess of this number.
- The nominated payment card or the registered bank account used to purchase Tickets must be registered in the name and address of the Ticket Purchaser. We reserve the right to refuse any application for Tickets from any person who fails to comply with this condition or to cancel any Tickets purchased in breach of this condition.
- To prevent fraud and protect both you and us, either we or the Official Ticketing Agent may carry out checks and/or you may be asked to provide additional information (such as a copy of a credit or debit card statement) after your booking so we can verify your purchase. If we or the Official Ticketing Agent suspect fraud, we may cancel any order for Tickets.
- Once payment in full has been received by us or by the relevant the Official Ticketing Agent, the Ticket Purchaser will be provided, by email, with a confirmation of the sale and a booking reference number.
- The sale or other issuance of any Ticket is final and non-refundable except as outlined in paragraphs 16-23 of these Conditions or as required by applicable law. We reserve the right to not replace or accept any Ticket that has been lost, stolen, forgotten, damaged, defaced or forged, or any Ticket which is unreadable or incomplete. Keep your Ticket safe.
- We reserve the right to issue Tickets in hard copy or via email as e-tickets.
- Hard copy Tickets will be delivered to the billing address of the Ticket Purchaser. Hard copy Tickets will not be delivered to any other address. Post office boxes (or similar) are not acceptable addresses for the delivery of hard copy Tickets. E-tickets will be issued via email to the Ticket Purchaser’s email address as specified in the Ticket Purchaser’s application.
- If any Tickets have not been received 7 days before the Event, it is the responsibility of the Ticket Purchaser to contact the relevant customer service centre quoting the booking reference number given to the Ticket Purchaser at the time of the confirmation of sale.
- If, in our opinion, there is not enough time to deliver hard copy Tickets to the Ticket Purchaser before the Event, Tickets will be issued as e-tickets or (at our election) the Ticket Purchaser will be advised of the arrangements for the collection of hard copy Tickets from the Venue. Only the Ticket Purchaser may collect the Tickets and only upon presentation of the relevant booking reference number, the payment card used to purchase the Tickets and photographic proof of identity (driver’s licence or passport).
- It is your responsibility to check your Tickets and booking confirmation and inform us immediately of any inaccuracies; mistakes cannot always be rectified. We cannot accept any liability if we are not notified of any inaccuracy in any documentation within 5 days of purchase.
Ticket Use & Prohibitions on Transfers
- Save as set out in paragraph 13 below, Tickets are strictly non-transferable and must not be sold or offered, exposed or made available for sale, or transferred or otherwise disposed of. We reserve the right to cancel without refund any Tickets issued to a Ticket Holder whom we believe plans to offer a Ticket for resale otherwise than in accordance with these Conditions.
- If more than one Ticket is issued to a Ticket Purchaser, the Ticket Purchaser must retain one Ticket for his/her personal use. Any remaining Tickets may only be used by a natural person who is known to the Ticket Purchaser personally (and who did not become known to the Ticket Purchaser through the sale, transfer or disposal of the Ticket) and who is intended to accompany the Ticket Purchaser to the Event and subject to the following conditions:
(a) the sale, transfer or disposal of any such Tickets must not be for a value greater than the Original Sale Price of the Ticket;
(b) the Ticket must not be offered publicly (including on any website) whether for sale, as a gift or donation or any other means of transfer; and
(c) the sale, transfer or disposal must be made strictly subject to these Conditions (and the transferee’s acceptance thereof) which shall be binding upon the transferee in full as if the transferee was the Ticket Purchaser, save only that such transferee shall have no right to transfer the Ticket under this paragraph 13 nor any right to a refund under paragraphs 16 – 23 of these Conditions.
- Notwithstanding paragraph 13 above, it is an essential condition of the issuance of each and every Ticket and the right of admission to the Venue that, the Ticket must not be:
(a) transferred, used or otherwise disposed of in the course of any business or for the purpose of facilitating a third party’s business; in relation to any promotional or commercial purpose (including any competition, advertising, promotion, auction or as a prize in any competition or sweepstake, whether for a business or a charity or otherwise); or
to enhance the demand for any other goods or services;
(b) transferred or otherwise disposed of to any person who agrees to buy any good(s) or service(s) in return for the Ticket; and/or
(c) combined with any other good(s) or service(s) (including as part of any hospitality, accommodation or travel package or service), in each case without our prior written approval.
- Any Ticket offered for sale, sold, transferred, used or disposed of in breach of paragraphs 12, 13 or 14 of these Conditions may be cancelled and any person seeking to use the Ticket may be refused admission to or be evicted from the Venue without refund or compensation and may also be liable to legal action, even if the Ticket Holder did not have prior notice of these Conditions or the breach thereof.
Refunds & Cancellation
- Tickets are sold subject to our right to alter or vary the published Event programme without notification which may result in changes to the performance line-up, playing times or any other aspect of the Event. We reserve all rights in this regard. Any published start times of a performance at the Event are estimates and subject to change. We shall not be liable for any change of a published start time or change to the artists scheduled to perform. No scheduled acts may be considered as headline acts regardless of their relative fame or prominence in the billing and so cancellation by an artist or performer will not entitle you to a refund.
- We reserve the right to make alterations to the time, date, duration and Venue of the Event or other details governed by any Ticket in the event of unforeseen or other circumstances, including (without limitation), force majeure, safety and security concerns or decisions from any Authorised Person or other competent authority. In the event of such alteration, neither we nor the Official Ticketing Agent will be liable to the Ticket Holder or any other person for any costs, expenses or other losses resulting from such alteration, except to the extent set out in paragraph 20 of these Conditions.
- As soon as possible after we become aware of postponement, rescheduling or cancellation of the Event, all available information will be posted on www.standon-calling.com but it is the responsibility of the Ticket Holder to ascertain whether the Event has been postponed, rescheduled or cancelled and any new dates, times, and venue.
- A Ticket will not be exchanged or refunded if:
- after the Event has started, it is stopped for any reason and is not completed the same day;
- on the date of the Event, the start time is delayed for any reason;
- the start time (but not the date) of the Event changes after the date the Ticket was purchased; or
- the Ticket is used for entry into the Venue.
- the Ticket was bought in error or were bought as spares which were then not used for the event
- We shall only be required to refund a Ticket Purchaser (on application by the Ticket Purchaser) with the Face Value of the relevant Ticket, in the following circumstances:
- if the Event is cancelled before the Event has started;
- if the Ticket is for an Event which is postponed before the Event has started and the Event is rescheduled to another date (whether at the Venue or at a different venue) subject to the Ticket Purchaser’s election under paragraph 21 of these Conditions; or
- if the Ticket Purchaser is otherwise entitled to a refund under applicable law.
- If the Event is postponed before the Event starts and the Event is rescheduled to another date (whether at the Venue or at a different venue), the Ticket Holder may elect to either:
- use the existing Ticket for the rescheduled Event if the Event is rescheduled for another date but at the Venue; or
- if the Event is rescheduled to a different venue and there are insufficient Tickets available, or the Ticket Holder is unable to attend any rescheduled Event (whether at the Venue or at a different venue), the Ticket Purchaser shall be entitled to apply for a refund pursuant to sub-paragraph b) of these Conditions.
- We shall not be required to refund any fees or charges paid in addition to the Face Value of the Ticket (for example, any Handling Fee or postage or courier charges) except where required by applicable law. No interest or costs will be payable in respect of any monies refunded.
- Where paragraph 20 of these Conditions applies, only the original Ticket Purchaser may apply for a refund. If we initiate a refund process under sub-paragraphs a), 20.b) or 20.c) of these Conditions, the Ticket Purchaser will be advised of the process and the prescribed deadline for refund applications through the media or via direct communication within 20 working days of the cancellation or rescheduling of the Event. The Ticket Purchaser must follow the prescribed process and deadline and produce the original Ticket in order to be eligible for a refund. We shall not be required to issue a refund in relation to any Ticket which it reasonably believes has been the subject of a sale, transfer or disposal in breach of paragraphs 12 or 14 of these Conditions.
- Promotions, deals or discounted offers are provided at our discretion. All such offers are subject to availability and may be withdrawn by us at any time. Retrospective refunds are not permitted against any offer or promotion advertised after a booking is made.
Venue Entry & Requirements
- These Conditions incorporate the Site Rules. If any Ticket Holder fails to comply with the applicable Site Rules, the Ticket Holder may be refused admission to or evicted from the Venue without refund or compensation.
- Children aged 18 and under must be accompanied by an adult – proof of identity and age must be provided on request at the admission gate to the Venue. A maximum of 2 persons under the age of 18 will be allowed entry with each adult.
- Admission to the Venue will only be authorised upon presentation of a valid Ticket and (if we and/or any Authorised Representative require) photographic proof of identity and proof of age (driver’s licence or passport). One Ticket will be required for each person, regardless of age. The Ticket Holder is not guaranteed an uninterrupted and/or uninhibited view of any performance, nor is any representation or warranty given as to the quality, content or duration of the Event.
- For the purposes of safety, security and/or checking compliance with these Conditions, each Ticket Holder shall, if requested by any Authorised Person, co-operate and comply fully with the instructions and guidelines of such Authorised Person (including by producing a valid Ticket and photographic proof of identity and proof of age (driver’s licence or passport)).
- A Ticket Holder may be requested to submit to a body check and/or a search of his/her possessions and/or vehicle for the purposes of locating and removing any Prohibited Item, and any refusal by the Ticket Holder may result in refusal of admission to or eviction from the Venue without refund or compensation.
- We and/or any Authorised Person may refuse admission to or eject from the Venue and/or Arena without refund or compensation any Ticket Holder who:
(a) is noticeably under the influence of alcohol, narcotics or any behaviour-modifying substance, or is behaving, or considered by any Authorised Person likely to behave, violently, harmfully or in a manner contrary to public order and/or safety;
(b) brings or attempts to bring into the Venue, possesses or uses within the Venue or in the vicinity thereof any Prohibited Item including, without limitation, Chinese lanterns; chemical toilets; soundsystems; generators; BBQs; glass bottles; drones; laser pens; selfie sticks; man-bags; unofficial high vis jackets; potential weapons of any kind; legal highs; illegal substances; fireworks; compressed gas containers; flares; air horns; smoke bombs; flag sticks; banners, signs or materials displaying political, religious, offensive or race-related messages, slogans or images; any item that an Authorised Person considers dangerous, hazardous and/or illegal or that may be used as a weapon or a missile or that may compromise or otherwise interfere with the enjoyment, comfort or safety of (or pose a hazard to) any person or security at the Venue; animals (other than registered dogs and guide dogs); any tripods or video camera equipment whatsoever (whether or not for personal use); any camera or other type of photographic or recording device (of any nature whatsoever and whether capturing audio, or still or moving pictures) other than for personal use; any objects bearing trademarks or other kinds of promotional signs and messages (of whatever nature) which we believe are for promotional purposes (and any Prohibited Items may be removed, confiscated and/or destroyed even if the item itself is not illegal without compensation at the discretion of any Authorised Person);
(c) brings or attempts to bring into the Arena any food; any beverages
(d) brings or attempts to bring into the Venue, sells, possesses or uses within the Venue or in the vicinity thereof any sponsorship, promotional or commercial items or materials (of whatever nature) without our prior written authorisation (and the Ticket Holder may be asked to deliver up a copy of any such authorisation upon entry to or whilst within the Venue);
(e) whilst within the Venue or the vicinity thereof, engages in any form of activity related to marketing or advertising (including, for the avoidance of doubt, ambush marketing), or conducts any commercial activity whatsoever, or offers (either for free or for sale), sells or possesses items with intent to sell (including, without limitation, drinks, food, souvenirs, clothes, promotional and/or commercial items and literature), in each case without our prior written authorisation (and any such items may be removed, confiscated and/or destroyed without compensation at our discretion and/or the discretion of any Authorised Person);
(f) whilst within the Venue or vicinity thereof, engages in disruptive, dangerous or violent behaviour including (without limitation) throwing, casting, thrusting or propelling any object at any person, instigates violence, racism or xenophobia, behaves in a way that any reasonable person may interpret as provocative, threatening, discriminatory and/or offensive, creates or poses any threat to the life or safety of themselves or any other person(s), or harms any other person(s) in any way, or unreasonably obstructs the viewing of other spectators;
(g) whilst within the Venue, enters or circulates in restricted access areas or other areas where that person is not allowed access to; or climbs lighting masts, fences, roofs and other apparatus or constructions;
(h) whilst within the Venue, damages, interferes with or tampers with any property of any third party;
(i) whilst within the Venue, smokes in any area where smoking is not permitted;
(j) is suspected of committing, or having committed, or being likely to commit, a criminal offence in or about the Venue; and/or
(k) whilst within the Venue or the vicinity thereof, fails to comply with instructions from us and/or any Authorised Person, or refuses a security search.
31. Valid Tickets will be exchanged for Wristbands on entry into the Venue. Wristbands cannot be issued until the day / date as stated on the Ticket and are only issued directly to the Ticket Holder on production of photographic ID (driver’s licence or passport). It is not possible to collect Wristbands on behalf of other people and all Wristbands must be placed and secured on the individual’s wrist directly by our staff. Your Wristband will be invalidated if any part of it is removed, detached, altered or defaced. Wristbands will not be reissued or replaced regardless of whether you still have your Ticket.
32. Ticket Holders must retain their Tickets and/or Wristbands at all times whilst within the Venue and Tickets and/or Wristbands must be produced for inspection upon our request and/or the request of any Authorised Person. Failure to do so may result in the Ticket Holder being ejected from the Venue without refund or compensation.
33. The Ticket Holder is responsible for his/her own personal property brought to and into the Venue. Neither we nor the Official Ticketing Agent, the Owner of the Venue nor any Authorised Person accepts any responsibility for any loss, theft or damage of a Ticket Holder’s personal property.
Media & Recordings
- Photographs or any other recordings of sound or images taken by a Ticket Holder within the Venue may be used for personal, private, non-commercial and non-promotional purposes only. The Ticket Holder shall not, except for personal, private, non-commercial and non-promotional purposes and in any event not for commercial gain, disseminate at any time, over the internet, radio, television and/or any other current and/or future form or type of media, any sound, image, description of the Event (in whole or in part) including (without limitation) any such content made, recorded or captured in still or moving form by mobile phones or by any other form of wireless and/or portable device, and shall not assist any other person(s) in the conduct of such activities. Any recording or transmitting equipment (including professional cameras), unauthorised photos, recordings, tapes, films or similar items may be confiscated and/or destroyed by us.
- Each Ticket Holder attending the Event:
(a) acknowledges that he/she is likely to be recorded and the resulting content publicly disseminated across a range of media;
(b) acknowledges that the police and/or security staff may carry out filming for the security of Ticket Holders and the prevention of crime;
(c) agrees that perpetual use may be made, free of charge, of his/her voice, image and likeness captured whilst present at or about the Venue (by means of live or recorded video display, broadcast, transmission or other dissemination or recording, photographs or any other current and/or future media technologies) and waives, on an irrevocable, worldwide, perpetual basis, all rights to object to such recording and the broadcasting, transmission or other dissemination thereof in any current and/or future media technologies;
(d) acknowledges and agrees that we are the sole legal and beneficial owner of the copyright and any other intellectual property rights of any nature whatsoever in and to any recordings of sound or images taken within the Venue (including future rights to such recordings or to any works derived from such recordings) and waives, on an irrevocable, worldwide and perpetual basis, all rights (including moral rights) in and to any such recordings; and
(e) hereby unconditionally and irrevocably grants to us a perpetual, exclusive, freely assignable and royalty-free licence to use, adapt, distribute and/or exploit, by any means and in any current and/or future form or type of media or format, any recordings taken by the Ticket Holder within the Venue in breach of paragraph 35 of these Conditions. General
- Warning – Prolonged exposure to loud noise may cause damage to your hearing. Please be aware that strobe lighting, pyrotechnics, lazers, smoke machines and other special effects may be used during the Event. We strongly recommend all minors wear ear defenders and all attendees take any precautions they deem necessary.
- Subject to it being stated otherwise in these Conditions or on our website, it is the responsibility of the supervisors of a child to determine whether an Event is suitable for that child to attend, and neither we nor the Venue accepts any liability or responsibility in relation to the same.
- No trading is allowed anywhere within the Venue or in the vicinity thereof without our prior written authorisation (and the Ticket Holder may be asked to deliver up a copy of any such authorisation upon entry to or whilst within the Venue) and the responsible Ticket Holder could be evicted from the Venue without refund or compensation.
- The Event operates licenced bars and you need to be over the age of 18 to purchase alcohol at the Event. Please be aware that if we think that you look 25 years old or younger you may be asked to provide proof of age and if you are unable to do so you will not be served alcohol.
- Access to each designated area within the Venue is subject to capacity and we accept no liability and will not offer any Ticket refunds if a Ticket Holder is unable to attend a specific performance listed on the schedule.
- We take the needs of Ticket Holders who are disabled or who have other access requirements very seriously and actively encourages people of all abilities to attend the Event. If you have access requirements for the Event please register your requirements through firstname.lastname@example.org.
- Nothing in these Conditions seeks to exclude our liability or that of the owner of the Venue or any Authorised Person for death or personal injury caused by its negligence, fraud or other type of liability which cannot be excluded or limited by law.
- Subject to paragraph 42 above, neither we nor the Official Ticketing Agent shall have any liability to a Ticket Holder beyond the Face Value of the Ticket Holder’s Ticket. Neither we nor the Official Ticketing Agent shall be responsible to the Ticket Holder for any indirect losses or damages including, but not limited to, loss of enjoyment, goodwill and/or travel or accommodation expenses. Personal arrangements including travel, accommodation or hospitality relating to attendance at the Event which have not been purchased from us are at the Ticket Holder’s own risk.
- To the extent permitted by law and with your consent, personal information provided by you to us will be used for all purposes reasonably connected with the operations of the Event including (but not limited to): providing you with details of forthcoming connected events, offers and services; providing you with updates as to the latest concessions or any changes thereto and information concerning competitions and other promotional activity, supplying you with the goods that you request or in which we reasonably believe you may be interested; conducting market research and establishing customer profiles; and transferring or disclosing the information provided to our professional advisers and such other parties as it considers necessary in the administration of its business. We will not use or disclose your personal information other than as set out in these Conditions without your prior consent. If you have any queries about this, please write to Standon Calling, Unit 1, 203 Richmond Road, London, E8 3NJ. You can unsubscribe from any email communications you receive from us by following the unsubscribe link. Neither we nor the Official Ticketing Agent accepts any responsibility for any loss, theft, or accidental destruction of any personal information provided by the Ticket Purchaser (and any other Ticket Holder) or any financial or other loss or damage which may result, directly or indirectly therefrom.
- In the event that any provision of these Conditions is declared void, ineffective or unenforceable in any respect by any competent court in any jurisdiction, that provision shall be severed to the extent necessary in that jurisdiction, and the remainder of these Conditions will remain in effect as if such provision had not been included and the validity, enforceability and/or legal effect of such remaining Conditions shall not in any way be affected or impaired thereby.
- We reserve the right to make amendments to these Conditions from time to time at our sole discretion (including, without limitation, by amending or supplementing the Site Rules and/or the list of Prohibited Items). A full copy of the latest version of the Conditions (as amended, if appropriate) will be available at standon-calling.com and, upon request, from us at the address set out in paragraph 48 of these Conditions. We shall notify Ticket Purchasers of such changes by email if they materially affect Ticket Purchasers’ rights as a consumer.
- Any information requests or other correspondence in relation to these Conditions should be addressed to: Standon Calling, Unit 1, 203 Richmond Road, London, E8 3NJ or email email@example.com.
- Any breach of any these Conditions may result in the cancellation of the Ticket, the refusal of admission to the Ticket Holder to the Venue, or his/her eviction from the Venue, in each case without refund or compensation in addition to any other remedy that we may have, even if the Ticket Holder did not have prior notice of the Condition or the breach. No failure or delay by us to exercise any right (in whole or in part) under these Conditions shall constitute a waiver of that right, nor restrict any further exercise of that right.
- All Tickets and Wristbands (and the copyright in all Tickets and Wristbands) remain our property. In the event of any breach of any of these Conditions by a Ticket Holder, Tickets and Wristbands must, upon the request of any Authorised Person, be delivered up to that Authorised Person. Such actions are without prejudice to other remedies which we may have.
- These Conditions constitute the entire agreement between the parties and no party shall have any claim or remedy in respect of any statement, representation, warranty or undertaking, made by or on behalf of any other party in relation to these Conditions which is not already set out in these Conditions.
- Any person other than us, the Official Ticketing Agent, the owner of the venue, or any authorised person, not party to these Conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999.
- These Conditions will be governed by and interpreted in accordance with English law. Any dispute arising from or in connection with these Conditions or a Ticket Holder’s attendance at the Event will be submitted to the exclusive jurisdiction of the English courts. Notwithstanding the foregoing, we reserve the right to pursue any legal proceedings in a competent court in the defendant’s domicile, which proceedings shall be governed by and interpreted in accordance with English law.
- These Conditions shall not affect a person’s statutory rights as a consumer.
- When used in these Conditions, the following capitalised terms shall have the following meanings:
“Arena” means the area within the Venue where performances will take place at the Event;
“Authorised Person(s)” means collectively all Event management, Venue management, Police, public bodies and agencies responsible for safety and security in connection with the Event or the Venue, and their respective staff, officials, representatives, officers and volunteers;
“Conditions” means these terms and conditions and the Site Rules which are incorporated into these Conditions by reference, together with any amendments or updates to the same issued by or on our behalf from time to time;
“Event” means Standon Calling Festival;
“Face Value” means the specified price of the Ticket only (including United Kingdom value added tax thereon) as stated on the relevant Ticket, and excludes any Handling Fee (or part thereof) or other fees or charges paid by the Ticket Purchaser in respect of that Ticket (including postage or courier charges);
“Handling Fee” means the fee payable per Ticket transaction or order, charged in addition to the Face Value of the Ticket, for the processing and delivery of Tickets in that transaction or order (including United Kingdom value added tax thereon);
“Official Ticketing Agent” means our official appointed ticket agent for the Event, acting as our agent;
“Original Sale Price” means the specified price of each Ticket plus any Handling Fee (or part thereof) and other charges necessary to effect the sale or trade of that Ticket (including postage or courier charges);
“Prohibited Item(s)” means any items which we or any Authorised Person deem to be dangerous or inappropriate including (without limitation) those items specified in sub-paragraphs 31(b)(c) and (d) of these Conditions and any further items listed at www.standon-calling.com / from time to time;
“Site Rules” means all rules relating to the Venue made known to you by us or by any third party on our behalf whether in writing, online or otherwise (including on display at the Venue);
“Ticket” means any ticket (whether a hard copy ticket or an e-ticket) evidencing a personal revocable licence from us for an individual to attend the Event and the Venue in accordance with the details indicated thereon and also to camp at the Venue (if included).
“Ticket Holder” means any individual possessing, holding or using a Ticket, including (without limitation) the Ticket Purchaser or any person to whom the Ticket was issued or transferred;
“Ticket Purchaser” means the individual who has purchased a Ticket or Tickets through the Event’s official ticket programme;
“Venue” means the entire premises of Standon Calling Festival, Standon, Hertfordshire, SG11 1EE, where the Event is scheduled to take place including all adjacent and surrounding areas used or controlled by us in connection with the staging of the Event, including without limitation any car park and camping sites; and
“We” means Standon Calling Limited;
“Wristband” means any valid wristband given to a Ticket Holder in exchange for their Ticket at the Event, which will be embedded with an RFID chip;
Camping Terms and Conditions
- Camping at the Event is only permitted provided you purchase an appropriate Ticket. Anyone found camping without an appropriate Ticket and/or Wristband will be removed.
- Campers should pitch tents in designated camping areas only and stay out of fire lanes and other working areas. Gazebos, awnings or trailer tents are not allowed on the campsite.
- You should bring a tent that is sized for the amount of occupants. We reserve the right to refuse to allow any structures which are too large or which we believe may cause a health and safety risk.
- We will not be liable for any failure to provide any advertised facilities within the camping area
- We do not accept any responsibility for theft, damage, loss or breakage to any of your property which you choose to bring and/or leave at the campsite. All items brought to a campsite are brought and left at your own risk.
- For safety reasons, we will not permit any gas canisters, nitrous oxide, cylinders or petrol cookers or aerosols over 250ml into the campsites, or anywhere in the Venue. You cannot cook within the Venue.
- The Event has a no naked flame policy. Any fires; flares; fireworks; BBQs; Chinese Lanterns etc. will be extinguished and the responsible Ticket Holder could be evicted from the Venue.
- You are permitted to bring your own pre-cooked food and soft drinks for your own consumption in the campsites but not for resale. In addition, you are only permitted to bring either 12 cans of beer/lager and/or cider per person OR 75cl of spirit in a plastic container OR 2.25 litres of wine (which must be decanted into a plastic bottle or in a wine box/bag) per person into the campsites. Such items may only be brought into the Venue on first entry. Glass and spirits and alcoholic beverages with alcohol content which exceed reasonable ABV are strictly prohibited. Searches will be undertaken upon entry and re-admittance to ensure compliance with the provisions of these Conditions. Any alcohol above the permitted allowance will be confiscated. No food or drink can be taken from the campsite into the Arena.
- You will indemnify us against the full value of any loss damage or excessive soling to the Venue howsoever caused, unless caused by us or an Authorised Person.
- We will not be responsible for any claims for the injury to persons or loss or damage to property howsoever caused unless such injury or damage was caused by faulty material or workmanship or negligence on our part or that of an Authorised Person.
- You must leave the camping area by 12:00 on the Monday immediately following the Event at the latest.
- All standard camping terms and conditions are applicable in addition to the Boutique Camping specific terms mentioned in this section.
- The price of accommodation purchased through us or our Official Ticketing Agent is fully guaranteed at the time that it is booked (subject only to the correction of errors). We reserve the right to correct errors in both advertised and confirmed price. We also reserve the right to amend prices with regard to changes in the external supplier costs (subject only to new bookings or items on current bookings that have not yet been paid for).
- When you confirm your accommodation booking you guarantee that you accept and accept on behalf of your party these Conditions and have read the important information relating to your accommodation. These along with your booking confirmation comprise your agreement with us and all those listed on the accommodation booking on behalf of whom the party leader is acting.
- No variations to the Conditions shall be valid unless agreed by us and our Official Ticketing Agent in writing.
- When you confirm your booking you also agree to our and our Official Ticketing Agent processing personal information you supply relating to you and your group in order to provide you with the services booked.
- The accommodation booking dates are as stated on our booking confirmation and do not necessarily apply just to the festival dates.
- We and Official Ticket Agent are not responsible for your travel to and from the accommodation location or for any expenses including travel, accommodation, subsistence or loss of earnings caused by delays howsoever caused.
- Only those people named on your booking confirmation can use the accommodation (or other service) arranged by us. You are not permitted to share accommodation with anyone else other than those on your booking.
- The party leader and all guests:
(a) undertake not to tamper with the structure or any part of the purchased accommodation;
(b) undertake not to use any lighting, heating, cooking or other gas or electrical appliances within or close to the purchased accommodation;
(c) undertake to abide by local regulations (including those relating to noise);
(d) will inform us or an Authorised Person of any issues with the purchased accommodation before use; and
(e) indemnify us against the full value of any loss damage or excessive soiling howsoever caused, unless caused by us or an Authorised Person.
- You are liable for the cost of any damage or loss and we, our Official Ticketing Agent or our suppliers shall be entitled to recover costs from you. A deposit or secure credit card may be required at our discretion.
- The party leader shall be liable in the first instance for any claims against the party and be responsible for resolving all disputes directly with the us or the relevant supplier.
- Extra members may be added to your booking at any time, subject to availability and any additional payment being made. Up until the balance due date, upgrades may be purchased subject to availability and price difference charges.
- In order to make any changes to your booking please contact us at firstname.lastname@example.org. All requests are subject to availability, restrictions of supplies and may incur an administration fee. If a change is possible you will be notified of any costs and sent confirmation on completion.
- We reserve the right to make alterations to and correct any errors to the accommodation details before and after your booking has been confirmed.
- In the event that it is necessary to lower the class (based on our rating system) of your booked accommodation or cancel your booking we will notify you. In the event that this happens you can choose to:
(a) accept the changed arrangements as notified to you by us;
(b) cancel your accommodation booking and (where we are not able to offer you an equivalent substitute) receive a refund of all monies paid to us; or
(c) accept the cancellation (if applicable) and receive a refund of all monies paid for the accommodation.
- You will have no right to cancel and/or receive a refund in the event that operational changes (including but not limited to changing your accommodation to another of the same or higher standard or any other change not listed in paragraph 14 above) are made to your booked accommodation.
- We will not be liable for any costs or expenses you incur as a result of any change in or cancellation of the accommodation, and our liability is limited to the price of the accommodation.
- If we initiate a refund process under sub-paragraphs a), 20.b) or 20.c) of the Ticket Conditions above, we will also offer a refund (up to the price paid for the accommodation booked) for any accommodation that has been booked and paid for.
- We will not be liable to pay any refund for the cost of accommodation booked where no refund is payable to the Ticket Purchaser under the Ticket Conditions.
- We do not accept any responsibility for theft, damage, loss or breakage to any of your property which you choose to bring and/or leave in the accommodation. All items are brought and left at your own risk.
- All standard camping terms and conditions are applicable in addition to the Campervan specific terms outlined in this section.
- Entry to the campervan field is only possible with the advance purchase of a campervan pass (as well as a Ticket). One pass is required per campervan.
- The campervan pass will not grant the holder entry to the Event. The holder of a campervan pass will be denied entry to the Venue if they are not in possession of a Ticket and/or Wristband.
- Campervan passes should be purchased in advance from our Official Ticketing Agent via our website
- Campervan passes are non-transferable and non-refundable.
- We reserve the right to search all vehicles upon entry.
- Campervans (including their contents) are brought and left at your own risk.
- We do not accept any responsibility for theft, damage, loss or breakage to your campervan (or its contents).
- For the purpose of campervan pass holders in the campervan field only, chemical toilets and gas canisters up to 13kg shall be removed from the list of Prohibited Items in paragraph 31(b) of the Ticket Conditions.
- No cars or vans are allowed into the campervan area at any time.
- Room for campervans is limited at the Venue. You will be allowed 9 x 6 meters of space per campervan pitch. It is your responsibility to ensure all vehicles fit into this area. Items found outside of your area by us or an Authorised Person are liable to be removed from the Venue with no compensation payable.
- Personal photographic identification will be requested upon entry into the campervan section of the Venue.
- Electricity hook ups are available and can be purchased for an additional fee here.
- Water hook ups are not available.
- Only customers holding a valid Parking ticket will be permitted to use the parking facilities.
- Parking tickets can be purchased online through our website, in which case you will be sent an e-ticket in advance to display in your vehicle on entry.
- You can purchase tickets on the day (subject to availability and an increase in price), but we strongly recommend buying tickets online in advance due to limited availability.
- Price and availability information is subject to change without notification. Parking tickets are cheaper when purchased in advance.
- Parking ticket holders are entitled to one car parking space per ticket. The e-ticket must on display in your vehicle at all times.
- We reserve the right to search all vehicles upon entry.
- No camping is permitted in the car parks and no sleeping in vehicles.
- Vehicles (including their contents) are brought and left at your own risk.
- We do not accept any responsibility for theft, damage, loss or breakage to your vehicle (or its contents).
- In addition to the below, all terms specified here also apply.
- The Event will be a cashless event. You will only be able to pay for goods and services at the Event site using a tag embedded with an RFID chip attached to your Wristband. You will also need the Wristband to access the Event and certain areas within the Event.
- The Wristband is operated by our Official RFID Supplier and will be issued to you on entry into the Event when you hand over a valid Ticket. If we grant you access to the Event without a Ticket, we may issue you with a Wristband at our sole discretion.
- In order to use your Wristband to purchase goods or services at the Event you must credit your Wristband with funds. You can credit your Wristband using any of the following methods:
- online using credit or debit card (pre-determined amount options given) via the Website before and during the Event once you have created an online account (see paragraph 5 below);
- at the manned top up booths at the Event using credit or debit card or cash (minimum credit of £1).
- By creating an online account you will be able to register your Ticket/Wristband to your account and, amongst other things:
- credit your Wristband before and during the Event without visiting the top up machines or booths at the Event;
- receive a refund of any unused credit on your Wristband after the Event; and/or
- enable us to blacklist your Wristband if it is lost or stolen.
- Unless you create an online account and register your Wristband, we will not be able to blacklist your Wristband in accordance with paragraph 5 if it is lost or stolen.
- To create an online account you must visit the Website here before or during the Event and provide your name, your e-mail address and your Ticket number (barcode). To request a refund online after the event, you will need your wristband identification number and to provide bank account details. You can do this from 02.08.2017. Refund requests close 31.08.2017
- You may ask for your online account to be de-activated by emailing email@example.com. Playpass will use its discretion when considering your request and only delete your account if there is no unused credit on your Wristband and you have not linked your online account to a Ticket or Wristband.
- You must keep your Wristband on your wrist or (where not possible) such other secure location on your person at all times during the Event.
- You will need to swipe your Wristband at access points and/or show your Wristband to the relevant Event personnel in order to access certain areas of the Event and to exit and enter the Event. Access to such areas and the Event will be subject to the terms of your Ticket and such other terms as are applicable to that area and/or the Event.
- You can purchase goods and/or services from vendors at the Event by touching your Wristband on a Wristband reader located at the point of purchase, provided that you have enough credit on your Wristband to pay for the entire transaction. You may not use the credit on your Wristband for any other purpose. The available balance on your Wristband will be reduced by the full amount of each transaction.
- Once you have authorised a payment using your Wristband, we cannot change, cancel it or provide you with a refund. Refunds for goods or services purchased from an Event vendor may be processed by that vendor but will be subject to the terms of your agreement with that vendor.
- We are not a party to any contract between you and a vendor at the Event and shall not be liable for, or in connection with, any goods or services provided or not provided by any such vendor.
- The credit in your Wristband may only be used by you (as the registered account holder). You may not use any Wristband other than the Wristband associated with your Ticket number.
- Your Wristband is not a credit card, debit card, charge card, or cheque guarantee card, it is not linked to your bank account and the balance on your Wristband will not earn interest.
- You may obtain a refund of any credit remaining on your Wristband after the Event. To obtain a refund you must make an online request here on or before 31.08.2017 (see paragraph 7 if you have not already), subject to a £1 transaction fee. We will not process refund request made after the date specified here. It is your responsibility to ensure that the correct bank account details are provided when you request your refund and to provide your wristband’s UID number. Refunds will be paid in accordance with this paragraph as soon as reasonably practicable after the Event, provided that you have taken the steps specified in here and if:
- neither we nor Playpass have any reason to suspect that you have been engaged in fraudulent activity or breached these Conditions; and
- neither we nor Playpass are prohibited by any applicable law, regulation, court order or instruction or guidance of a competent regulatory authority.
- If there is any credit remaining on your Wristband and you do not wish to obtain a refund or only wish to obtain a partial refund and/or if you are not eligible for a refund, you will be given the option to either (i) donate such remaining credit (or a portion thereof) to War Child or (ii) to carry such remaining credit forward for use by you in relation to the purchase of a Ticket for 2018’s Event, in which case we will send you a voucher with a discount code for use on or before 17.11.2017. Once you have selected to use any outstanding wristband funds toward a ticket to next year’s Event, you are no longer entitled to a refund for that amount. The discount code may only be used in relation to the purchase of a Ticket for 2018’s Event and will expire on 17.11.2017. If the code is unused after this date the monetary value of the voucher becomes the property of the event.
- If you have not requested a refund or taken any action on your outstanding wristband credit from the 2017 event, as specified in paragraphs 17 – 20, on or before 31.08.2017, you will not be entitled to a refund and any credit remaining on your Wristband will become the property of the event.
- We accept no liability for any loss or damage which is caused to you or any third party as a result of a Wristband which is lost or stolen or used without permission, unless this is caused by our negligence.
- If your Ticket is replaced for any reason before you receive a Wristband linked to that Ticket, any credit on that Ticket will not be transferred to the replacement Ticket and you will only be able to claim a refund of that credit after the Event. Such refund will be paid in accordance with paragraph 19.
- You should treat your Wristband as if it were cash in your wallet. If you lose your Wristband then any credit which is stored on your Wristband account may be lost, as if you had lost your wallet.
- You shall at all times remain responsible for the use of your Wristband and the activity on your online account, whether or not the activity was authorised by you.
- You may not tamper with your Wristband. If we reasonably believe you have tampered with your Wristband, we reserve the right to disable your Wristband and/or reject you from the Event.
- If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
- We have the right to disable any Wristband, user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of these Conditions.
- You must immediately notify a member of staff at one of the service points at the Event if your Wristband is lost, stolen, damaged or if you know or suspect that anyone has used the credit on your Wristband or knows your user identification code or password and provide your account username (if you have created an online account) and any other information reasonably required to verify your identity or deactivate, suspend, or cancel your Wristband.
- If, in our reasonable opinion, a Wristband is damaged (other than through tampering), lost, stolen or destroyed, a replacement tag shall be issued as soon as reasonably practicable. Any replacement tag will be deemed to be a Wristband for the purposes of these Conditions.
- If you have registered your Wristband to your online account, we will attempt to blacklist your Wristband and you may be able to claim a refund of credit remaining on your Wristband after the Event. Such refunds will be paid in accordance with paragraph 19. If you have not registered your Wristband online, we will not be able to blacklist your Wristband.
- Unless you return your original Wristband in working order to us when you request a replacement Wristband, the replacement Wristband will not be linked to your existing online account and you must provide a new email address to create an online account and register such replacement Wristband to that account.
- Any personal data which you provide to us from time to time in connection with your Wristband may be used by us and our partners:
- to administer your Wristband account, process transactions, provide you with the assistance and services you request;
- to carry out our obligations arising from any contracts entered into between you and us; and
- to notify you about changes to our service, Website and/or the Event.
- It is your responsibility to ensure that any information you provide to us is complete, accurate and that it remains up to date.
- Without prejudice to any of our other rights, we may (without giving you prior notice) terminate our agreement with you, cancel or suspend your Wristband or online account, or refuse a transaction, if we have reason to believe that the Wristband or online account is being used fraudulently, illegally, or in breach of these Conditions. In these circumstances we may refund any unused credit on your Wristband account at our discretion, provided that we act reasonably. Any refund, if given, will be processed in accordance with paragraph 19