23-26 July 2020, Hertfordshire, SG11 1EE

Below you will find the Terms and Conditions for Standon Calling. Please take time to read through all sections and contact us should you have any questions.

These Conditions govern all Tickets issued for the Event and the admission to the Venue and should be read in accordance with the Site Rules and the conditions of the Official Ticketing Agent. All capitalised terms used in these Conditions shall have the meanings given to them in paragraph ‎57 of these Conditions. All Tickets are issued either by us or on our behalf. Any person who purchases, possesses, uses or attempts to use any Ticket shall be deemed to have accepted and agreed to comply with these Conditions. In the case of any conflict or ambiguity between these Conditions and the Site Rules or conditions of the Official Ticketing Agent, these Conditions will prevail.

  • Ticket Purchase and Delivery
    1. Tickets may only be purchased from us via the Official Ticketing Agent or through any other sale or transfer mechanism authorised in writing by us. Tickets purchased or obtained from any other source shall be void and may be seized or cancelled without refund or compensation.
    2. We reserve the right to limit, at the time of purchase, the maximum number of Tickets that any person may purchase for the Event. Tickets may be limited to a maximum number per person, per payment card and/or per household. We reserve the right to cancel without prior notice any Tickets purchased in excess of this number.
    3. The nominated payment card or the registered bank account used to purchase Tickets must be registered in the name and address of the Ticket Purchaser. We reserve the right to refuse any application for Tickets from any person who fails to comply with this condition or to cancel any Tickets purchased in breach of this condition.
    4. To prevent fraud and protect both you and us, either we or the Official Ticketing Agent may carry out checks and/or you may be asked to provide additional information (such as a copy of a credit or debit card statement) after your booking so we can verify your purchase. If we or the Official Ticketing Agent suspect fraud, we may cancel any order for Tickets.
    5. Once payment in full has been received by us or by the relevant the Official Ticketing Agent, the Ticket Purchaser will be provided, by email, with a confirmation of the sale and a booking reference number.
    6. The sale or other issuance of any Ticket is final and non-refundable except as outlined in paragraphs ‎16-‎23 of these Conditions or as required by applicable law. We reserve the right to not replace or accept any Ticket that has been lost, stolen, forgotten, damaged, defaced or forged, or any Ticket which is unreadable or incomplete. Keep your Ticket safe.
    7. We reserve the right to issue Tickets in hard copy or via email as e-tickets.
    8. Hard copy Tickets will be delivered to the billing address of the Ticket Purchaser.  Hard copy Tickets will not be delivered to any other address. Post office boxes (or similar) are not acceptable addresses for the delivery of hard copy Tickets. E-tickets will be issued via email to the Ticket Purchaser’s email address as specified in the Ticket Purchaser’s application.
    9. If any Tickets have not been received 7 days before the Event, it is the responsibility of the Ticket Purchaser to contact the relevant customer service centre (details of which are listed at https://support.universe.com/hc/en-us) quoting the booking reference number given to the Ticket Purchaser at the time of the confirmation of sale.
    10. If, in our opinion, there is not enough time to deliver hard copy Tickets to the Ticket Purchaser before the Event, Tickets will be issued as e-tickets or (at our election) the Ticket Purchaser will be advised of the arrangements for the collection of hard copy Tickets from the Venue. Only the Ticket Purchaser may collect the Tickets and only upon presentation of the relevant booking reference number, the payment card used to purchase the Tickets and photographic proof of identity (driver’s licence or passport).
    11. It is your responsibility to check your Tickets and booking confirmation and inform us immediately of any inaccuracies; mistakes cannot always be rectified. We cannot accept any liability if we are not notified of any inaccuracy in any documentation within 5 days of purchase.
  • Ticket Use & Prohibitions on Transfers

    12. Save as set out in paragraph ‎13 below, Tickets are strictly non-transferable and must not be sold or offered, exposed or made available for sale, or transferred or otherwise disposed of. We reserve the right to cancel without refund any Tickets issued to a Ticket Holder whom we believe plans to offer a Ticket for resale otherwise than in accordance with these Conditions. 13. If more than one Ticket is issued to a Ticket Purchaser, the Ticket Purchaser must retain one Ticket for his/her personal use.  Any remaining Tickets may only be used by a natural person who is known to the Ticket Purchaser personally (and who did not become known to the Ticket Purchaser through the sale, transfer or disposal of the Ticket) and who is intended to accompany the Ticket Purchaser to the Event and subject to the following conditions: a) the sale, transfer or disposal of any such Tickets must not be for a value greater than the Original Sale Price of the Ticket; b) the Ticket must not be offered publicly (including on any website) whether for sale, as a gift or donation or any other means of transfer; and c) the sale, transfer or disposal must be made strictly subject to these Conditions (and the transferee’s acceptance thereof) which shall be binding upon the transferee in full as if the transferee was the Ticket Purchaser, save only that such transferee shall have no right to transfer the Ticket under this paragraph ‎13 nor any right to a refund under paragraphs ‎16 – ‎23 of these Conditions. 14. Notwithstanding paragraph ‎13 above, it is an essential condition of the issuance of each and every Ticket and the right of admission to the Venue that, the Ticket must not be: a) transferred, used or otherwise disposed of in the course of any business or for the purpose of facilitating a third party’s business; b) transferred, used or otherwise disposed of:  i)in relation to any promotional or commercial purpose (including any competition, advertising, promotion, auction or as a prize in any competition or sweepstake, whether for a business or a charity or otherwise); or ii) to enhance the demand for any other goods or services; c) transferred or otherwise disposed of to any person who agrees to buy any good(s) or service(s) in return for the Ticket; and/or d) combined with any other good(s) or service(s) (including as part of any hospitality, accommodation or travel package or service),

    in each case without our prior written approval.     

    15. Any Ticket offered for sale, sold, transferred, used or disposed of in breach of paragraphs ‎12, ‎13 or ‎14 of these Conditions may be cancelled and any person seeking to use the Ticket may be refused admission to or be evicted from the Venue without refund or compensation and may also be liable to legal action, even if the Ticket Holder did not have prior notice of these Conditions or the breach thereof.

  • Refunds & Cancellation

    16. Tickets are sold subject to our right to alter or vary the published Event programme without notification which may result in changes to the performance line-up, playing times or any other aspect of the Event. We reserve all rights in this regard. Any published start times of a performance at the Event are estimates and subject to change. We shall not be liable for any change of a published start time or change to the artists scheduled to perform. No scheduled acts may be considered as headline acts regardless of their relative fame or prominence in the billing and so cancellation by an artist or performer will not entitle you to a refund.

    17. We reserve the right to make alterations to the time, date, duration and Venue of the Event or other details governed by any Ticket in the event of unforeseen or other circumstances, including (without limitation), Force Majeure, safety and security concerns or decisions from any Authorised Person or other competent authority.  In the event of such alteration, [neither] we [nor the Official Ticketing Agent] will be liable to the Ticket Holder or any other person for any costs, expenses or other losses resulting from such alteration, except to the extent set out in paragraph ‎20 of these Conditions.

    18. As soon as possible after we become aware of postponement, rescheduling or cancellation of the Event, all available information will be posted on [insert link] but it is the responsibility of the Ticket Holder to ascertain whether the Event has been postponed, rescheduled or cancelled and any new dates, times, and venue.

    19. A Ticket will not be exchanged or refunded if: a) after the Event has started, it is stopped for any reason and is not completed the same day; b) on the date of the Event, the start time is delayed for any reason; c) the start time (but not the date) of the Event changes after the date the Ticket was purchased; or d) the Ticket is used for entry into the Venue.

    20) We shall only be required to refund a Ticket Purchaser (on application by the Ticket Purchaser) with the Face Value of the relevant Ticket, in the following circumstances: a) if the Event is cancelled before the Event has started; b) if the Ticket is for an Event which is postponed before the Event has started and the Event is rescheduled to another date (whether at the Venue or at a different venue) subject to the Ticket Purchaser’s election under paragraph ‎21 of these Conditions; or c) if the Ticket Purchaser is otherwise entitled to a refund under applicable law.

    21. If the Event is postponed before the Event starts and the Event is rescheduled to another date (whether at the Venue or at a different venue), the Ticket Holder may elect to either: a) use the existing Ticket for the rescheduled Event if the Event is rescheduled for another date but at the Venue; or b) if the Event is rescheduled to a different venue and there are insufficient Tickets available, or the Ticket Holder is unable to attend any rescheduled Event (whether at the Venue or at a different venue), the Ticket Purchaser shall be entitled to apply for a refund pursuant to sub-paragraph ‎20.b) of these Conditions.

    22. We shall not be required to refund any fees or charges paid in addition to the Face Value of the Ticket (for example, any Handling Fee or postage or courier charges) except where required by applicable law.  No interest or costs will be payable in respect of any monies refunded.

    23. Where paragraph ‎20 of these Conditions applies, only the original Ticket Purchaser may apply for a refund.  If we initiate a refund process under sub-paragraphs ‎20.a), ‎20.b) or ‎20.c) of these Conditions, the Ticket Purchaser will be advised of the process and the prescribed deadline for refund applications through the media or via direct communication within [10] working days of the cancellation or rescheduling of the Event. The Ticket Purchaser must follow the prescribed process and deadline and produce the original Ticket in order to be eligible for a refund. We shall not be required to issue a refund in relation to any Ticket which we reasonably believe has been the subject of a sale, transfer or disposal in breach of paragraphs ‎12 or ‎14 of these Conditions.

    24. Promotions, deals or discounted offers are provided at our discretion. All such offers are subject to availability and may be withdrawn by us at any time. Retrospective refunds are not permitted against any offer or promotion advertised after a booking is made.

  • Venue Entry & Requirements

    25. These Conditions incorporate the Site Rules. If any Ticket Holder fails to comply with the applicable Site Rules, the Ticket Holder may be refused admission to or evicted from the Venue without refund or compensation.

    26. Children under the age of 18 and under must be accompanied by an adult – proof of identity and age must be provided on request at the admission gate to the Venue. A maximum of 2 persons under the age of 18 will be allowed entry with each adult.

    27. Admission to the Venue will only be authorised upon presentation of a valid Ticket and (if we and/or any Authorised Representative require) photographic proof of identity and proof of age (driver’s licence or passport). One Ticket will be required for each person, regardless of age. The Ticket Holder is not guaranteed an uninterrupted and/or uninhibited view of any performance, nor is any representation or warranty given as to the quality, content or duration of the Event.

    28. No re-admission is permitted for single day Ticket Holders or multi day Ticket Holders who are not staying at the Venue. Please ensure you have everything before entering the Venue. Re-admission for other Ticket Holders may be permitted at the sole discretion of the Festival security.

    29. For the purposes of safety, security and/or checking compliance with these Conditions, each Ticket Holder shall, if requested by any Authorised Person, co-operate and comply fully with the instructions and guidelines of such Authorised Person (including by producing a valid Ticket and photographic proof of identity and proof of age (driver’s licence or passport)). 

    30. A Ticket Holder may be requested to submit to a body check and/or a search of his/her possessions and/or vehicle for the purposes of locating and removing any Prohibited Item, and any refusal by the Ticket Holder may result in refusal of admission to or eviction from the Venue without refund or compensation.

    31. We and/or any Authorised Person may refuse admission to or eject from the Venue and/or Arena without refund or compensation any Ticket Holder who: a) is noticeably under the influence of alcohol, narcotics or any behaviour-modifying substance, or is behaving, or considered by any Authorised Person likely to behave, violently, harmfully or in a manner contrary to public order and/or safety; b)

    1. brings or attempts to bring into the Venue, possesses or uses within the Venue or in the vicinity thereof any Prohibited Item including, without limitation, Sky Lanterns; candles; paraffin lamps, sound systems (small portable speakers are allowed in the campsites), generators, glass bottles, drones, laser pens, unofficial high vis jackets, potential weapons of any kind or anything that could be used as a weapon; any item that an Authorised Person considers dangerous, hazardous and/or illegal or that may be used as a weapon or a missile or that may compromise or otherwise interfere with the enjoyment, comfort or safety of (or pose a hazard to) any person or security at the Venue; illegal substances, “legal” highs, herbal highs, research chemicals, NPS, poppers, nitrous oxide also known as ‘laughing gas’ or associated paraphernalia; fireworks; flares; briefcase camping stoves with aerosol gas canisters; gas canisters above 3.9kg; air horns; smoke bombs; signs or materials displaying unauthorised political, religious, offensive or race related messages, slogans or images; unauthorised promotional material; tripods, video camera equipment, professional camera kit. We reserve the right to ban the use of any gas canisters or open flames if there is an increased saftey risk e.g. in extremely dry weather conditions. 

    c) brings or attempts to bring into the Arena any food; any beverages

    d) brings or attempts to bring into the Venue, sells, possesses or uses within the Venue or in the vicinity thereof any sponsorship, promotional or commercial items or materials (of whatever nature) without our prior written authorisation (and the Ticket Holder may be asked to deliver up a copy of any such authorisation upon entry to or whilst within the Venue);

    e) whilst within the Venue or the vicinity thereof, engages in any form of activity related to marketing or advertising (including, for the avoidance of doubt, ambush marketing), or conducts any commercial activity whatsoever, or offers (either for free or for sale), sells or possesses items with intent to sell (including, without limitation, drinks, food, souvenirs, clothes, promotional and/or commercial items and literature), in each case without our prior written authorisation (and any such items may be removed, confiscated and/or destroyed without compensation at our discretion  and/or the discretion of any Authorised Person);

    f) whilst within the Venue or vicinity thereof, engages in disruptive, dangerous or violent behaviour including (without limitation) throwing, casting, thrusting or propelling any object at any person, instigates violence, demonstrates racism or xenophobia, behaves in a way that any reasonable person may interpret as provocative, threatening, discriminatory and/or offensive, creates or poses any threat to the life or safety of themselves or any other person(s), or harms any other person(s) in any way, or unreasonably obstructs the viewing of other spectators;

    g) whilst within the Venue, enters or circulates in restricted access areas or other areas where that person is not allowed access to; or climbs lighting masts, fences, roofs and other apparatus or constructions;

    h) whilst within the Venue, damages, interferes with or tampers with any property of any third party;

    i) whilst within the Venue, smokes in any area where smoking is not permitted;

    j) is suspected of committing, or having committed, or being likely to commit, a criminal offence in or about the Venue; and/or k) whilst within the Venue or the vicinity thereof, fails to comply with instructions from us and/or any Authorised Person, or refuses a security search.

    32. Valid Tickets may be exchanged for Wristbands on entry into the Venue. Wristbands cannot be issued until the day / date as stated on the Ticket and are only issued directly to the Ticket Holder on production of photographic ID (driver’s licence or passport). It is not possible to collect Wristbands on behalf of other people and all Wristbands must be placed and secured on the individual’s wrist directly by our staff. Your Wristband will be invalidated if any part of it is removed, detached, altered or defaced. Wristbands will not be reissued or replaced regardless of whether you still have your Ticket.

    33. Ticket Holders must wear their Wristbands at all times whilst within the Venue and Wristbands must be produced for inspection upon our request and/or the request of any Authorised Person. Failure to do so may result in the Ticket Holder being ejected from the Venue without refund or compensation.

    34. The Ticket Holder is responsible for his/her own personal property brought to and into the Venue. Neither we nor, the Official Ticketing Agent, the Owner of the Venue nor any Authorised Person accepts any responsibility for any loss, theft or damage of a Ticket Holder’s personal property.

  • Media & Recordings

    35. Photographs or any other recordings of sound or images taken by a Ticket Holder within the Venue may be used for personal, private, non-commercial and non-promotional purposes only. The Ticket Holder shall not, except for personal, private, non-commercial and non-promotional purposes and in any event not for commercial gain, disseminate at any time, over the internet, radio, television and/or any other current and/or future form or type of media, any sound, image, description of the Event (in whole or in part)  including (without limitation) any such content made, recorded or captured in still or moving form by mobile phones or by any other form of wireless and/or portable device, and shall not assist any other person(s) in the conduct of such activities. Any recording or transmitting equipment (including professional cameras), unauthorised photos, recordings, tapes, films or similar items may be confiscated and/or destroyed by us.

    36. Each Ticket Holder attending the Event:

    a) acknowledges that he/she is likely to be filmed, recorded and/or photographed and the resulting content publicly disseminated across a range of media (including social media) for promotional purposes;

    b) acknowledges that the police and/or security staff may carry out filming for the security of Ticket Holders and the prevention of crime;

    c) agrees that perpetual use may be made, free of charge, of his/her voice, image and likeness captured whilst present at or about the Venue (by means of live or recorded video display, broadcast, transmission or other dissemination or recording, photographs or any other current and/or future media technologies) and waives, on an irrevocable, worldwide, perpetual basis, all rights to object to such recording and the broadcasting, transmission or other dissemination thereof in any current and/or future media technologies;

    d) acknowledges and agrees that we are the sole legal and beneficial owner of the copyright and any other intellectual property rights of any nature whatsoever in and to any recordings of sound or images taken within the Venue (including future rights to such recordings or to any works derived from such recordings) and waives, on an irrevocable, worldwide and perpetual basis, all rights (including moral rights) in and to any such recordings; and e) hereby unconditionally and irrevocably grants to us a perpetual, exclusive, freely assignable and royalty-free licence to use, adapt, distribute and/or exploit, by any means and in any current and/or future form or type of media or format, any recordings taken by the Ticket Holder within the Venue in breach of paragraph ‎35 of these Conditions.

  • General

    37. Warning – Prolonged exposure to loud noise may cause damage to your hearing. Please be aware that strobe lighting, pyrotechnics, lazers, smoke machines and other special effects may be used during the Event. We strongly recommend all minors wear ear defenders and all attendees take any precautions they deem necessary.

    38. Subject to it being stated otherwise in these Conditions or on our website, it is the responsibility of the supervisors of a child to determine whether an Event is suitable for that child to attend, and neither we nor the Venue accepts any liability or responsibility in relation to the same.

    39. No trading is allowed anywhere within the Venue or in the vicinity thereof without our prior written authorisation (and the Ticket Holder may be asked to deliver up a copy of any such authorisation upon entry to or whilst within the Venue) and the responsible Ticket Holder could be evicted from the Venue without refund or compensation.

    40. The Event operates licenced bars and you need to be over the age of 18 to purchase alcohol at the Event. Please be aware that if we think that you look 25 years old or younger you may be asked to provide proof of age and if you are unable to do so you will not be served alcohol.

    41. Access to each designated area within the Venue is subject to capacity and we accept no liability and will not offer any Ticket refunds if a Ticket Holder is unable to attend a specific performance listed on the schedule.

    42. We take the needs of Ticket Holders who are disabled or who have other access requirements very seriously and actively encourages people of all abilities to attend the Event. If you have access requirements for the Event please register your requirements through: access@standon-calling.com.

    43. Nothing in these Conditions seeks to exclude our liability or that of the owner of the Venue or any Authorised Person for death or personal injury caused by its negligence, fraud or other type of liability which cannot be excluded or limited by law.

    44. Subject to paragraph ‎43 above, neither we nor the Official Ticketing Agent shall have any liability to a Ticket Holder beyond the Face Value of the Ticket Holder’s Ticket. Neither we nor the Official Ticketing Agent shall be responsible to the Ticket Holder for any indirect losses or damages including, but not limited to, loss of enjoyment, goodwill and/or travel or accommodation expenses. Personal arrangements including travel, accommodation or hospitality relating to attendance at the Event which have not been purchased from us are at the Ticket Holder’s own risk.

    45. The Ticket Holder acknowledges that their personal information (as provided by the Ticket Purchaser) may be used for the purposes of the implementation of these Conditions subject to applicable law, including for administration, communication, https://standon-calling.com/privacy-cookies-statement. We may share relevant information with third parties as may be generally and reasonably necessary for the proper and efficient staging of the Event.

    46. In the event that any provision of these Conditions is declared void, ineffective or unenforceable in any respect by any competent court in any jurisdiction, that provision shall be severed to the extent necessary in that jurisdiction, and the remainder of these Conditions will remain in effect as if such provision had not been included and the validity, enforceability and/or legal effect of such remaining Conditions shall not in any way be affected or impaired thereby.

    47. We reserve the right to make amendments to these Conditions from time to time at our sole discretion (including, without limitation, by amending or supplementing the Site Rules and/or the list of Prohibited Items).  A full copy of the latest version of the Conditions (as amended, if appropriate) will be available at https://standon-calling.com/terms-and-conditions/ and, upon request, from us at the address set out in paragraph ‎49 of these Conditions. We shall notify Ticket Purchasers of such changes by email if they materially affect Ticket Purchasers’ rights as a consumer.

    48. Any information requests or other correspondence in relation to these Conditions should be addressed to: Standon Calling, 25 Horsell Road, N5 1XL.

    49. Any breach of any these Conditions may result in the cancellation of the Ticket, the refusal of admission to the Ticket Holder to the Venue, or his/her eviction from the Venue, in each case without refund or compensation in addition to any other remedy that we may have, even if the Ticket Holder did not have prior notice of the Condition or the breach.   No failure or delay by us to exercise any right (in whole or in part) under these Conditions shall constitute a waiver of that right, nor restrict any further exercise of that right. 

    50. All Tickets and Wristbands (and the copyright in all Tickets and Wristbands) remain our property.  In the event of any breach of any of these Conditions by a Ticket Holder, Tickets and Wristbands must, upon the request of any Authorised Person, be delivered up to that Authorised Person.  Such actions are without prejudice to other remedies which we may have.

    51. These Conditions constitute the entire agreement between the parties and no party shall have any claim or remedy in respect of any statement, representation, warranty or undertaking, made by or on behalf of any other party in relation to these Conditions which is not already set out in these Conditions.

    52. Any person (other than us, the Official Ticketing Agent, the owner of the Venue or any Authorised Person not party to these Conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999.

    53. These Conditions will be governed by and interpreted in accordance with English law.  Any dispute arising from or in connection with these Conditions or a Ticket Holder’s attendance at the Event will be submitted to the exclusive jurisdiction of the English courts.  Notwithstanding the foregoing, we reserve the right to pursue any legal proceedings in a competent court in the defendant’s domicile, which proceedings shall be governed by and interpreted in accordance with English law.

    54. These Conditions shall not affect a person’s statutory rights as a consumer. For further information about your statutory rights contact Citizens Advice or the Department for Business Innovation and Skills.

    55. To the fullest extent permissible in law, we shall be entitled to assign all and any of our rights and obligations under these Terms and Conditions, provided that your rights are not adversely affected.

  • Definitions

    56. When used in these Conditions, the following capitalised terms shall have the following meanings:

    “Arena” means the area(s) within the Venue where performances will take place at the Event;

    “Authorised Person(s)” means collectively all Event management, Venue management, Police, public bodies and agencies responsible for safety and security in connection with the Event or the Venue, and their respective staff, officials,  representatives, officers and volunteers;

    “Conditions” means these terms and conditions and the Site Rules which are incorporated into these Conditions by reference, together with any amendments or updates to the same issued by or on our behalf from time to time;

    “Event” means Standon Calling Festival;

    “Face Value” means the specified price of the Ticket only (including United Kingdom value added tax thereon) as stated on the relevant Ticket, and excludes any Handling Fee (or part thereof) or other fees or charges paid by the Ticket Purchaser in respect of that Ticket (including postage or courier charges);

    “Force Majeure” means any cause beyond our control including, without limitation, an act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, royal mourning, national mourning, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defense requirements and/or acts or regulations of national or local governments, or the threat of any of the aforementioned;

    “Handling Fee” means the fee payable per Ticket transaction or order, charged in addition to the Face Value of the Ticket, for the processing and delivery of Tickets in that transaction or order (including United Kingdom value added tax thereon);

    “Official Ticketing Agent” means our official appointed ticket agent for the Event, acting as our agent;

    “Original Sale Price” means the specified price of each Ticket plus any Handling Fee (or part thereof) and other charges necessary to effect the sale or trade of that Ticket (including postage or courier charges);

    “Prohibited Item(s)” means any items which we or any Authorised Person deem to be dangerous or inappropriate including (without limitation) those items specified in sub-paragraphs ‎31(b)(c) and (d) of these Conditions and any further items listed at https://standon-calling.com/info/essential-info/  from time to time;

    “Site Rules means all rules relating to the Venue made known to you by us or by any third party on our behalf whether in writing, online or otherwise (including on display at the Venue);

    “Ticket” means any ticket (whether a hard copy ticket or an e-ticket) evidencing a personal revocable licence from us for an individual to attend the Event and the Venue in accordance with the details indicated thereon and also to camp at the Venue

    “Ticket Holder” means any individual possessing, holding or using a Ticket, including (without limitation) the Ticket Purchaser or any person to whom the Ticket was issued or transferred;

    “Ticket Purchaser” means the individual who has purchased a Ticket or Tickets through the Event’s official ticket programme; 

    “Venue” means the entire premises of Standon Calling Festival, Standon, Hertfordshire, SG11 1EE where the Event is scheduled to take place including all adjacent and surrounding areas used or controlled by us in connection with the staging of the Event, including without limitation any car park and camping sites; and

    “We” means Standon Calling Limited;

    Wristband” means any valid wristband given to a Ticket Holder in exchange for their Ticket at the Event, which may be embedded with an RFID chip if it’s a cashless Event.   

  • Camping
    1. Camping at the Event is only permitted provided you purchase an appropriate Ticket. Anyone found camping without an appropriate Ticket and/or Wristband will be removed.
    2. Campers should pitch tents in designated camping areas only and stay out of fire lanes and other working areas. Gazebos, awnings or trailer tents are not allowed on the campsite.
    3. You should bring a tent that is sized for the amount of occupants. We reserve the right to refuse to allow any structures which are too large or which we believe may cause a health and safety risk.
    4. We will not be liable for any failure to provide any advertised facilities within the camping area
    5. We do not accept any responsibility for theft, damage, loss or breakage to any of your property which you choose to bring and/or leave at the campsite. All items brought to a campsite are brought and left at your own risk.
    6. For safety reasons, we will not permit any gas canisters, nitrous oxide, cylinders or petrol cookers over 250ml into the campsites, or anywhere in the Venue. You cannot cook within the Venue other than within the campsite. Items which may be used to cook within the campsite are subject to licence which may change on an annual basis. Please check with the us before bringing any cooking equipment onsite or using any such cooking equipment.
    7. The Event has a no naked flame policy. Any fires; flares; fireworks; BBQs; Sky Lanterns etc. will be extinguished and the responsible Ticket Holder could be evicted from the Venue.
    8. You are permitted to bring your own pre-cooked food and soft drinks for your own consumption in the campsites but not for resale. In addition, you are only permitted to bring either 12 cans of beer/lager and/or cider per person OR 75cl of spirit in a non-glass container OR 2.25 litres of wine (which must be decanted into a non-glass container per person into the campsites. Such items may only be brought into the Venue on first entry. Glass and spirits and alcoholic beverages with alcohol content which exceed reasonable ABV are strictly prohibited. Searches will be undertaken upon entry and re-admittance to ensure compliance with the provisions of these Conditions. Any alcohol above the permitted allowance will be confiscated. No food or drink can be taken from the campsite into the Arena.
    9. You will indemnify us against the full value of any loss damage or excessive soling to the Venue howsoever caused, unless caused by us or an Authorised Person.
    10. We will not be responsible for any claims for the injury to persons or loss or damage to property howsoever caused unless such injury or damage was caused by faulty material or workmanship or negligence on our part or that of an Authorised Person.
    11. You must leave the camping area by 12pm on the Monday immediately following the Event at the latest.
  • Boutique Camping
    1. All standard camping terms and conditions are applicable in addition to the Boutique Camping specific terms outlined in this section.
    2. The price of accommodation purchased through us or our Official Ticketing Agent (if any) is fully guaranteed at the time that it is booked (subject only to the correction of errors). We reserve the right to correct errors in both advertised and confirmed price. We also reserve the right to amend prices with regard to changes in the external supplier costs (subject only to new bookings or items on current bookings that have not yet been paid for).
    3. When you confirm your accommodation booking you guarantee that you accept and accept on behalf of your party these Conditions and have read the important information relating to your accommodation. These along with your booking confirmation comprise your agreement with us and all those listed on the accommodation booking on behalf of whom the party leader is acting.
    4. No variations to the Conditions shall be valid unless agreed by us and our Official Ticketing Agent in writing.
    5. When you confirm your booking you also agree to our and our Official Ticketing Agent processing personal information you supply relating to you and your group in order to provide you with the services booked.
    6. The accommodation booking dates are as stated on our booking confirmation and do not necessarily apply just to the festival dates.
    7. We and Official Ticket Agent are not responsible for your travel to and from the accommodation location or for any expenses including travel, accommodation, subsistence or loss of earnings caused by delays howsoever caused.
    8. Only those people named on your booking confirmation can use the accommodation (or other service) arranged by us. You are not permitted to share accommodation with anyone else other than those on your booking.
    9. The party leader and all guests:
      1. undertake not to tamper with the structure or any part of the purchased accommodation;
      2. undertake not to use any lighting, heating, cooking or other gas or electrical appliances within or close to the purchased accommodation;
      3. undertake to abide by local regulations (including those relating to noise);
      4. will inform us or an Authorised Person of any issues with the purchased accommodation before use; and
      5. indemnify us against the full value of any loss damage or excessive soiling howsoever caused, unless caused by us or an Authorised Person.
    10. You are liable for the cost of any damage or loss and we, our Official Ticketing Agent or our suppliers shall be entitled to recover costs from you if necessary. A deposit or secure credit card may be required at our discretion.
    11. The party leader shall be liable in the first instance for any claims against the party and be responsible for resolving all disputes directly with the us or the relevant supplier.
    12. Extra members may be added to your booking at any time, subject to availability and any additional payment being made. Up until the balance due date, upgrades may be purchased subject to availability and price difference charges.
    13. In order to make any changes to your booking please contact us at info@standon-calling.com. All requests are subject to availability, restrictions of supplies and the payment of an administration fee. If a change is possible you will be notified of any costs and sent confirmation on completion.
    14. We reserve the right to make alterations to and correct any errors to the accommodation details before and after your booking has been confirmed.
    15. In the event that it is necessary to lower the class (based on our rating system) of your booked accommodation or cancel your booking we will notify you. In the event that this happens you can choose to:
      1. accept the changed arrangements as notified to you by us;
      2. cancel your accommodation booking and (where we are not able to offer you an equivalent substitute) receive a refund of all monies paid to us; or
      3. accept the cancellation (if applicable) and receive a refund of all monies paid for the accommodation.
    16. You will have no right to cancel and/or receive a refund in the event that operational changes (including but not limited to changing your accommodation to another of the same or higher standard or any other change not listed in paragraph ‎15 above) are made to your booked accommodation.
    17. We will not be liable for any costs or expenses you incur as a result of any change in or cancellation of the accommodation, and our liability is limited to the price of the accommodation.
    18. If we initiate a refund process under sub-paragraphs ‎20.a), ‎20.b) or ‎20.c) of the Ticket Conditions above, we will also offer a refund (up to the price paid for the accommodation booked) for any accommodation that has been booked and paid for.
    19. We will not be liable to pay any refund for the cost of accommodation booked where no refund is payable to the Ticket Purchaser under the Ticket Conditions.
    20. We do not accept any responsibility for theft, damage, loss or breakage to any of your property which you choose to bring and/or leave in the accommodation. All items are brought and left at your own risk.
  • Campervans and Caravans
    1. All standard camping terms and conditions are applicable in addition to the Campervan and Caravan specific terms outlined in this section.
    2. Entry to the campervan/caravan field is only possible with the advance purchase of a campervan/caravan pass (as well as a Ticket). One pass is required per campervan/caravan.
    3. The campervan/caravan pass will not grant the holder entry to the Event. The holder of a campervan/caravan pass will be denied entry to the Venue if they are not in possession of a Ticket and/or Wristband.
    4. Campervan/caravan passes should be purchased in advance from our or Official Ticketing Agent’s website.
    5. Campervan/caravan passes are non-transferable and non-refundable.
    6. We reserve the right to search all vehicles upon entry.
    7. Campervans and caravans (including their contents) are brought and left at your own risk.
    8. We do not accept any responsibility for theft, damage, loss or breakage to your campervan/caravan (or its contents).
    9. For the purpose of campervan pass holders in the campervan/caravan field only, chemical toilets and gas canisters up to 13kg shall be removed from the list of Prohibited Items in paragraph ‎31(‎b) of the Ticket Conditions.
    10. Cars or vans are allowed into the campervan/caravan filed if towing a caravan but then they must be removed as cars or vans must not be parked in the campervan/caravan area at any time.
    11. Room for campervans/caravans is limited at the Venue. You will be allowed 8 x 6 meters of space per campervan/caravan pitch, and an awning and/or a small space to accommodate an extra tent. It is your responsibility to ensure all vehicles and tents fit into this area. Items found outside of your area by us or an Authorised Person are liable to be removed from the Venue with no compensation payable.
    12. Personal photographic identification will be requested upon entry into the campervan/caravan section of the Venue.
    13. Electricity and water hook ups are not available.
  • Parking
    1. Only customers holding a valid Parking ticket will be permitted to use the parking facilities.
    2. Parking tickets can be purchased online through our website, in which case you will be sent an e-ticket in advance to display in your vehicle on entry.
    3. You can purchase tickets on the day (subject to availability and an increase in price), but we strongly recommend buying tickets online in advance due to limited availability.
    4. Price and availability information is subject to change without notification. Parking tickets are cheaper when purchased in advance.
    5. Parking ticket holders are entitled to one car parking space per ticket. The e-ticket must on display in your vehicle at all times.
    6. We reserve the right to search all vehicles upon entry.
    7. No camping is permitted in the car parks and no sleeping in vehicles. 
    8. Vehicles (including their contents) are brought and left at your own risk.
    9. We do not accept any responsibility for theft, damage, loss or breakage to your vehicle (or its contents).
  • RFID

    General Terms and Conditions of Sale – WeezPay

    PREAMBLE:

    Weezevent is a specialist website offering clients (herein­after the “Parti­cipants”) the possib­ility of purchasing, directly via its websites, Tickets for Events organized by Event Organ­isers (herein­after the “Organ­isers”).

    Weezevent also markets a “cashless” solution with Organ­isers (herein­after the “Service”). This solution is neither a payment service nor a digital currency issuance or distri­bution service. These Standard Terms and Condi­tions governing Use of the Service (herein­after the “T’s & C’s of Use”) apply, without any restriction or reser­vation, to any use of the Service offered by Weezevent to Parti­cipants. The essential features of the Service are presented below and on Weezevent’s Website. Parti­cipants are required to famil­i­arize themselves with these T’s & C’s of Use before using the Service. Parti­cipants use the Service at their own risk.

    Weezevent’s contact details are as follows: Weezevent, a Société par Actions Simplifiée with capital of €72,212 having its registered office at 14 Rue de l’Est, Dijon (21000), registered with the Registre du Commerce et des Sociétés of Dijon under number 503 715 401, acting through its Chief Executive Officer.

    These T’s & C’s of Use apply to the exclusion of any other terms and condi­tions, in particular any terms and condi­tions that may have been presented by Organiser to the Parti­cipant. These T’s & C’s of Use can be viewed at any time on the Website, and prevail over any other version or any contra­dictory document.

    Unless proven otherwise, the data recorded in Weezevent’s inform­ation system consti­tutes proof of all of the trans­ac­tions concluded with a Parti­cipant. Please see our privacy policy for inform­ation on our processing of personal data and your rights in respect of that processing.

    The Parti­cipant represents having read and under­stood these T’s & C’s of Use and having accepted them by checking the box provided for that purpose before making any use of the Service. These T’s & C’s of Use being subject to change, the version applicable to Parti­cipant is that in effect on the Website upon first use of the Service for a given Event. Parti­cipant represents having the necessary capacity to use the Service offered by Weezevent.

    Section 1:             Description and operation of the Service

    Event Organ­isers have the possib­ility of organ­izing at the location(s) of their Event (herein­after the “Venue”) a “cashless” Service enabling Parti­cipants to load units of value on a tangible Device, before and during an Event, in order to be able to make purchases during the Event from Organiser and, where applicable, the latter’s partners, meaning from persons to whom Organiser has entrusted the management of one or more points of sale (herein­after the “Partners”). The Device shall constitute, as the case may be, the sole, the main or one of the means that can be used by Parti­cipants to make purchases at the different points of sale at the Venue, and is only usable with Organiser and its Partners, for a limited range of goods or services corres­ponding to a thematic offering, and only for the Event(s) organized by Organiser.

    The purpose of these T’s & C’s of Use is to define the respective rights and oblig­a­tions of Weezevent and of Parti­cipants in the framework of the imple­ment­ation and operation of the Service.

    Section 1–1:         Use of the Device by Participants

    The Device shall constitute, as the case may be, the sole, the main or one of the means that can be used by Parti­cipants to make purchases at the different points of sale at the Event Venue, such points of sale being managed by Organiser or the latter’s Partners.

    The Device may only be used with Organiser and only for the Event(s) organized by the latter.

    All purchases shall be made using a dedicated terminal. During the purchase trans­action, the Device will be directly debited by a number of units corres­ponding to the value of the purchase.

    If a Parti­cipant has set up a virtual account, the virtual account will track the trans­ac­tions recorded on the Device.

    The Devices will remain independent of the virtual account under all circum­stances, the latter being merely synchronized with the Devices to track movements.

    Section 1–2:         Setting up a Virtual Account before an Event

    Parti­cipants who wish to credit their Device before an Event have the possib­ility of creating a personal space (herein­after the “Virtual Account”). To set up a Virtual Account, they should go to any commu­nic­ation media of Organiser that is compatible with the Service, in particular the Website(s) or the mobile applic­ation of the Event, and identify themselves using the number on their access pass, typically the barcode on the ticket (herein­after the “Access Pass”).

    The Virtual Account is personal to each Parti­cipant, who may only set up one Virtual Account with their ticket.

    The Participant’s Virtual Account may then be credited with funds, in the accepted currency, which are intended to be spent at the Venue.

    The amounts paid by Parti­cipants before the Event are collected directly by Weezevent in respect of the sale trans­action entered into between Parti­cipants and Weezevent pursuant to the provi­sions of Section 2–2 below and are deposited into an account opened in the name of Weezevent with a bank (herein­after the “Weezevent Account”).

    Payments made to the Weezevent Account by Parti­cipants can only be made online, Weezevent using all of the technology that can reasonably be used at this time to ensure the security of the trans­ac­tions via reputable operators.

    The trans­action data will be recorded in Participant’s Virtual Account located on a Weezevent server, each trans­action made by Parti­cipant being recorded immedi­ately.

    Section 1–3:         Supply of a Device to a Participant who has set up a Virtual Account and system via his/her “mobile”

    Section 1−3−1: “Cashless” solution via use of a Device

    At the entrance to or within the Event Venue, upon present­ation of their Access Pass, each Parti­cipant having set up a Virtual Account before the Event will be given a device, typically but not always, a plastic card or a wristband, containing an NFC chip (herein­after the “Device”).

    The Device is personal.

    A number of units corres­ponding to the amounts paid to Weezevent before the Event will be loaded on the Device. These units can be expressed in GBP or another unit of value chosen by Organiser.

    The Device is synchronized with the Virtual Account, which will record all debit and/or credit trans­ac­tions. This synchron­iz­ation will take place either in real-time or on a deferred basis depending on the telecom network access of the point-of-sale terminals.

    The Devices will remain independent of the Virtual Account under all circum­stances, the latter being merely synchronized with the Devices to track movements.

    Section 1−3−2: “Cashless” solution via Participant’s “mobile”

    If so decided by Organiser, Weezevent may implement its cashless Service without having to use a Device via Participant’s smart­phone. If a Parti­cipant makes a purchase via his/her smart­phone, then Parti­cipant may not use the Device referred to in Section 1−2−1. Setting up a Virtual Account recording the trans­ac­tions made by Parti­cipant is a strict requirement to make purchases via a smart­phone. Also, if Parti­cipant decides to activate the Device, then Parti­cipant will no longer have the possib­ility of making purchases using his/her smart­phone.

    The “mobile” solution works in the same manner as described in Section 1–4 where the use of a Device is concerned: a Parti­cipant who decides to make a purchase will be required to scan the QR CODE displayed on his/her mobile to be able to proceed with his/her purchase, and his/her Virtual Account will be debited by the number of units corres­ponding to the purchase made.

    However, unlike the case of use of the Device, it is the Virtual Account which author­it­at­ively determines the number of units that can be or have been used by Parti­cipant. Accord­ingly, and specifically in case of network failure or absence of connection to the network of one of the terminals, a QR CODE may be used by a Parti­cipant more than once on an excep­tional basis, and may result in a Parti­cipant consuming more than the amounts effect­ively paid.

    Parti­cipant hereby authorizes Weezevent and/or Organiser to true-up the payment by debiting his/her bank account, in the excep­tional situation where Participant’s consumption exceeds the units purchased, in view of the technical constraints referred to above.

    Section 1–4:         Use of a Device by Participants who have not set up a Virtual Account

    Parti­cipants who have not set up a Virtual Account may make purchases at the Event Venue by obtaining a Device at one of the counters in the Venue provided for that purpose by Organiser.

    The Device will operate in a completely independent way.

    When a Device is provided to a Parti­cipant, units of value corres­ponding to the amounts paid by Parti­cipant to Organiser will be loaded on the Device, subject to the fees referred to in Sections 3–2 and 2–4 hereof.

    Organiser will have sole respons­ib­ility for collecting the amounts paid by Parti­cipant, Weezevent playing no role in the money remit­tance trans­action.

    Section 1–5:         Topping Up Devices

    Parti­cipants may top up their Device, either via Remote Top-Up, or via Counter Top-Up.

    The Device cannot contain a number of units in excess of the equivalent of £250.

    However, Organiser shall be free to provide for a lower maximum top-up capacity for the Device.

    Section 1−5−1:     Counter Top-Up

    A Counter Top-Up shall be made directly with Organiser at a counter present at the Event Venue, based on the payment method chosen by Organiser, typically by payment card, in cash or by check. Regardless of the top-up method used, the amounts paid by Parti­cipants are paid directly to Organiser, under its sole respons­ib­ility, without trans­iting through the Weezevent Account. A number of units corres­ponding to the top-up will be loaded on the Device.

    Parti­cipants who have set up a Virtual Account will be credited for the amount topped up.

    Section 1−5−2:    Remote Top-Up

    If Organiser has provided for this option and if internet access condi­tions so allow, Parti­cipants may top-up the Device online, by using their smart­phone for example, and credit the desired number of units by using their bank payment card or any other means of payment authorized by Organiser.

    A Remote Top-Up requires Parti­cipant to have set up a Virtual Account under the same condi­tions as indicated in Section 1–2 above.

    Similarly, if Organiser has provided for this option and if Parti­cipant chooses this option, an automatic online top-up system will permit Parti­cipant to credit his/her account automat­ically by a predefined amount once the number of units in his/her account fall below a previ­ously defined threshold. The top-up agreed to by Parti­cipant will be effective once Participant’s bank has been queried, the credit only becoming effective once author­iz­ation has been received to debit Participant’s bank account.

    Section 1−5−3:    Top-Up in a “mobile” solution context

    Parti­cipants who have set up a Virtual Account and have opted for the cashless solution via their smart­phone will only be able to make a Remote Top-Up.

    Parti­cipants will thus be able to credit their Virtual Account by making a transfer to the Weezevent Account under the condi­tions set forth in Section 1–2 above. The Virtual Account will track this top-up operation.

    Section 1–6:         Specific features of the Service

    Organ­isers have the possib­ility of agreeing with Weezevent on a specific config­ur­ation of the Service. In particular, Organiser may eliminate certain features, introduce restric­tions or create new features. Accord­ingly, the description of the Service provided in Section 1 hereof is only intended to describe the general features of the Service.

    For the avoidance of doubt, the Service is configured by Organiser directly, with the result that Weezevent disclaims any and all liability for any config­ur­ation of the Service that may infringe applicable laws or regula­tions.

    Weezevent accord­ingly invites Parti­cipants to go to any commu­nic­ation media of Organiser, in particular the Website(s) or the mobile applic­ation of the Event, or to contact Organiser to find out more about the operation of the Service and any specific operating methods chosen by Organiser.

    Section 2:             Conclusion of sales

    In the context of use of the “cashless” solution imple­mented by Weezevent, sales of goods or services will be concluded either directly between Parti­cipant and Organiser or its Partners, or between Weezevent and Parti­cipant.

    Section 2–1:         Sales mechanism in a Counter Top-Up context

    In a Counter Top-Up context, the sales of goods or services are concluded at the time of the top-up between Parti­cipant and Organiser, the top-up operation mater­i­al­izing the agreement between Parti­cipant and Organiser as to the supply of the goods or services offered at the Venue by Organiser. Parti­cipant will thus pay the price of the goods or services to be consumed at the Event Venue before their delivery and/or supply by Organiser or one of its Partners.

    The choice of good or service previ­ously purchased and paid for by Parti­cipant to Organiser is made by Parti­cipant when visiting one of the points of sale in the Venue. It is at this time that Organiser will deliver the good or service chosen by Parti­cipant, provided that Parti­cipant has already paid the price of the good or service, in other words provided that Parti­cipant has enough units to carry out the trans­action.

    In a Counter Top-Up context, Weezevent shall remain extraneous to the sale of the good or service, this trans­action being directly made between Organiser and Parti­cipant.

    Section 2–2:         Sales mechanism in an Online Top-Up context

    In a Remote Top-Up context or that of a top-up before an Event (herein­after “Online Top-Up”), regardless of whether Parti­cipant is using a Device or his/her smart­phone, a sales contract covering the goods or service available at the Venue is directly concluded between Parti­cipant and Weezevent, Weezevent acting as the vendor in that relationship.

    The top-up operation mater­i­alizes the agreement between Weezevent and Parti­cipant as to the supply by Weezevent, or any person substi­tuted for it, of the goods or services offered at the Venue. By making a top-up, Parti­cipant pays Weezevent the price of such goods or services before their delivery at the points of sale provided for that purpose.

    When a Parti­cipant visits one of the points of sale at the Venue and orders a good or a service, Weezevent assigns to Organiser its status as a contracting party and all of the rights and oblig­a­tions arising under the sales contract binding it with Parti­cipant.

    Accord­ingly, Parti­cipant hereby expressly consents to the assignment by Weezevent to Organiser of the sales contract or service contract between Weezevent and Parti­cipant in an Online Top-Up context. To that effect, it is hereby expressly acknow­ledged that, prior to the conclusion hereof, Organiser has consented to be substi­tuted for Weezevent in the rights and oblig­a­tions arising from the sales contracts entered into between Weezevent and Parti­cipants in an Online Top-Up context.

    Section 2–3:         Responsibility in relation to sales

    As stated above, Weezevent disclaims any and all liability in connection with the sales contracts entered into with Parti­cipants, such contracts being concluded between Organiser and Parti­cipants in a Counter Top-Up context, or else with Weezevent in an Online Top-Up context. In this last context, Weezevent shall assign its status as the vendor to Organiser, which shall perform the contracts in its own name and on its own behalf.

    Accord­ingly, it is expressly agreed and accepted by Parti­cipant that Organiser shall assume full respons­ib­ility and liability in connection with the performance of such contracts (oblig­a­tions pertaining to safety, compliance, hidden defects, defective products, etc.), Weezevent only acting at law as the contracting party on a temporary basis to enable Remote Top-Ups, without performance of the contracts by it ever having been intended.

    Section 2–4:         Pricing

    The goods and service purchased by Parti­cipant are provided at the applicable pricing at the Event Venue decided by Organiser and/or its Partners.

    These prices do not include any possible activ­ation, top-up or refund fees, which are decided by Organiser and deductible from the number of units purchased.

    The payment requested from Parti­cipant corres­ponds to the total cost of the purchase, any such fees being included.

    Section 3:             Features of the Devices

    Section 3–1:         General features of the Devices

    The Device shall constitute, as the case may be, the sole, the main or one of the means that can be used to make purchases from Organiser at the Event Venue.

    Subject to excep­tions, the Devices are handed over to Parti­cipants at the Event location. Unless otherwise decided by Organiser, they shall remain the sole and exclusive property of Organiser.

    Parti­cipants shall, upon being handed over the Device, check that it works corrects and inform Organiser of any malfunction as promptly as possible, to enable it to replace any defective Device.

    Parti­cipants are responsible for the safekeeping of the Devices during the entire Event. In that aim, Parti­cipants shall use the Devices as per the instruc­tions given to them to avoid damaging them.

    In case of loss of a Device by a Parti­cipant, Weezevent shall be under no duty to refund Organiser or Parti­cipant.

    However, if Parti­cipant has set up a Virtual Account, and if requested by Organiser, it may be possible to provide Parti­cipant a second Device containing the same number of units as the previ­ously deactivated first Device. To deactivate the first Device, the latter must first come into contact with a terminal that is connected to the internet to be deactivated. This being the case, between the time the Device is lost and is effect­ively blocked, units may be debited from it, in particular in case of fraud­ulent use of the lost Device. The second Device will only be credited with the balance of the units available on the first chip at the time it was effect­ively blocked.

    The Devices not working with a password or a PIN code, Parti­cipants remain fully responsible in case of loss or theft of their Device and in particular fraud­ulent use by a third party. Weezevent accord­ingly disclaims any and all liability in case of fraud­ulent use of a Device by an unauthorized person. In case of theft or loss, Parti­cipants are invited to immedi­ately inform Organiser in view of deactiv­ating the Device.

    Section 3–2:         Activation and refund fees

    As part of the imple­ment­ation of the “cashless” solution, Organiser has the possib­ility of asking Weezevent to apply an activ­ation fee, which will not be refundable following the Event. The activ­ation fee charged by Organiser to Parti­cipant is deducted from the amount of the units of value that may consumed at the Venue and corres­ponds to the invoicing of the “cashless” Service offered to Parti­cipant:

    • Use of a Device that allows ordering and paying online or at a counter goods or services that will subsequently be consumed at the Venue;
    • Retention of the Device by Parti­cipant;
    • Benefit of the “cashless” solution enabling all concerned to avoid the pitfalls associated with many people being gathered together (cash register errors, loss of means of payment, online monit­oring of consumption, etc.).

    Similarly, Organiser may seek the applic­ation of a refund fee to be deducted from the amounts to be returned to Parti­cipant after the Event, such refund entailing the imple­ment­ation of signi­ficant human and technical resources.

    The decision to charge such fees (activ­ation and refund) is made by Organiser under its sole respons­ib­ility. For the avoidance of doubt, it is specified that Weezevent does not collect these fees. Accord­ingly, Parti­cipant irrevocably waives any remedy against SAS Weezevent based on the invoicing or repayment of such fees.

    Section 4:             “Cashless” solution via Participant’s smartphone

    Section 4–1:         Loss of smartphone by a Participant

    Parti­cipant is responsible for the safekeeping of his/her smart­phone and Weezevent disclaims any and all liability for any fraud­ulent use made of a smart­phone by an unauthorized person. In case of loss of his/her smart­phone by a Parti­cipant, Weezevent shall be under no duty to refund Organiser or Parti­cipant.

    Section 4–2:         Maximum top-up capacity of the Device

    Use of the “cashless” solution via Participant’s smart­phone may not result in the latter holding a number of units in excess of the equivalent of £250.

    However, Organiser shall be free to agree with Weezevent on a lower maximum top-up capacity for the Devices.

    Section 4–3:         Activation and refund fees

    As in the case of use of the Devices, Organiser may ask Weezevent to apply an activ­ation fee to the use of the solution via Participant’s smart­phone. This fee will not be refundable following the Event.

    The activ­ation fee charged by Organiser to Parti­cipant is deducted from the amount of the units of value that may consumed at the Venue and corres­ponds to Organiser’s reinvoicing for the different services offered to Parti­cipants, specifically the benefit of the “cashless” solution enabling all concerned to avoid the pitfalls associated with many people being gathered together (cash register errors, loss of means of payment, online monit­oring of consumption, etc.).

    Similarly, Organiser may request the applic­ation of a refund fee to be deducted from the amounts to be returned to Parti­cipants following the Event, such refund entailing the imple­ment­ation of signi­ficant human and technical resources.

    The decision to charge such fees (activ­ation and refund) is made by Organiser under its sole respons­ib­ility. For the avoidance of doubt, it is specified that Weezevent does not collect these fees. Accord­ingly, Parti­cipant irrevocably waives any remedy against SAS Weezevent based on the invoicing or repayment of such fees.

    Section 5:             No possibility of transferring units of value by Participants between their respective Virtual Accounts and/or their respective Devices

    Virtual Accounts and Devices are personal to each Parti­cipant. These tools are intended to enable a Parti­cipant to make purchases from Organiser alone.

    Virtual Accounts and/or Devices may in no way be used to make transfers between Parti­cipants, in particular transfers of units of value.

    It is therefore not possible to transfer units of value between the respective Devices of Parti­cipants. Similarly, Parti­cipants may not make transfers to each other via their respective Virtual Accounts, if they have one.

    Section 6:             Change to or cancellation of an Event – Allocation of unused units of value – Refund to Participant after the Event

    Section 6–1:         Cancellation of an Event

    Parti­cipants will be informed of any possible cancel­lation of an Event, its rescheduling or any substantial change made by Organiser or by Weezevent, provided Weezevent has previ­ously informed Organiser.

    In such case, Organiser may decide to refund any amounts that have been paid by Parti­cipants to Weezevent before the Event.

    Weezevent shall make this refund if and to the extent that Weezevent is still in possession of suffi­cient funds to carry out such refunds, it being borne in mind that Weezevent only ensures the sale of goods and services to Parti­cipants to the extent such sales are fulfilled by Organiser.

    By using the Weezevent Service, Parti­cipant expressly waives any remedy or recourse against Weezevent in connection with any such refunds. Weezevent shall, however, take all reasonable measures to enable Parti­cipants to obtain a refund from Organiser.

    For the avoidance of doubt, any decision to cancel, reschedule or change an Event is made by Organiser under its own respons­ib­ility and Organiser may not be substi­tuted by Weezevent in this respect.

    Under no circum­stances is Weezevent liable to refund any units obtained by a Counter Top-Up.

    Section 6–2:         Choice of Organiser concerning unused units

    Organiser alone shall determine the alloc­ation of units that remain unused at the end of an Event. Depending on this policy, Parti­cipants may request a refund of such units, donate the remaining balance to Organiser or possibly to a partner charity organ­iz­ation, keep those units for the Organiser’s next event or events, etc.

    Parti­cipants are invited to directly contact Organiser, via any commu­nic­ation media of Organiser (i.e. Website of the Event, mobile applic­ation of the Event, posting at the Event Venue. etc.) to find out what choice has been made by Organiser, specifically as concerns any possible refund process for the Event they will be attending.

    Parti­cipants release Weezevent from any and all respons­ib­ility and liability in connection with any possible refund, such refund being optional and not corres­ponding to any legal oblig­ation, the sales being perfected upon the top-up opera­tions and the amounts paid to Weezevent and/or to Organiser not legally quali­fying as a down payment or deposit in respect of a trans­action that can be rescinded by either Party. It is therefore Participant’s respons­ib­ility to only make top-ups for goods and services he/she actually intends to consume at the Event Venue, any payment being deemed final.

    Section 6−2−1:    Refund to Parti­cipants following the Event

    The decision to refund Parti­cipants at the end of the Event, or not, is made by Organiser alone. As regards refunds, Weezevent will merely apply the policy determined by Organiser.

    In case of a refund, Parti­cipants who have not used all of the units loaded on their Device at the end of an Event and whose Device shows a balance of at least £0.50 may obtain a refund under the condi­tions set forth below.

    Section 6−2−2:    Refund to Parti­cipants at the counter

    Organiser’s refund to Parti­cipants is in principle made by Weezevent, acting in the name and on behalf of Organiser, through the Virtual Account. However, Organiser has the possib­ility of requesting that refunds be made at a counter at the Event Venue.

    To this end, Parti­cipants should go to a counter with their Device. Organiser will refund, under its sole respons­ib­ility, the amount corres­ponding to the units remaining on the Device.

    The amount of the refund will be debited from the Device and, as applicable, Participant’s Virtual Account.

    Section 6−2−3:    Setting up a Virtual Account in view of a Refund

    Weezevent can only make refunds to Parti­cipants who have set up a Virtual Account. Parti­cipants who have not set up a Virtual Account are required to set one up to be able to request a refund from Weezevent.

    Section 6−2−4:    Refund request

    Any refund request from a Parti­cipant must reach Weezevent within 7 days after the end of the Event, or within the time limit previ­ously agreed between Organiser and Weezevent and commu­nicated by Organiser to Parti­cipants.

    To obtain a refund, Parti­cipant should complete his/her bank account details (BBAN/IBAN) or his/her bank payment card number, which must neces­sarily be in the same currency as the currency of the top-ups made by Parti­cipant and in respect of which the account-holding insti­tution is located in the same geographic banking zone (ex: SEPA zone for the Eurozone).

    Weezevent shall refund Parti­cipants within 30 days following the Event, subject to having suffi­cient funds to carry out the refund, provided the amount of the refund requested by Parti­cipant does not exceed the amount of the Online Top-Up. It should be borne in mind that Weezevent does not carry out refunds using its own funds but only with the funds available to it on the basis of Online Top-Ups, which are intended for remit­tance to Organiser.

    As applicable and subject to the same reser­vation, the time limit for refunds may be extended at Organiser’s request. Weezevent accord­ingly invites Parti­cipants to contact Organiser to find out more about the time limits for refunds.

    Section 6−2−5:    Donation

    Provided the time limit laid down by Organiser in which to request a refund has elapsed, any failure to request a refund shall entail a donation by Parti­cipant to Organiser, in respect of which Parti­cipant acknow­ledges being fully informed.

    The acceptance of this clause is of the essence, without which these Ts & Cs of Use would not have been entered into. Parti­cipant represents, on a fully informed basis, wishing to donate any remaining units on his/her Device after the end of the Event for which Parti­cipant has not requested a refund within the time limit set by Organiser.

    Section 7:             Suspension of the Service in case of legitimate doubt

    Weezevent reserves the right to refuse to carry out an operation or trans­action in case of legit­imate doubt. The opera­tions or trans­ac­tions concerned include refunds to Parti­cipants or some top-up opera­tions which Weezevent may refuse to carry out, in particular:

    • In case of doubt as to the existence of suffi­cient funds on the bank account of a Parti­cipant wishing to make a Remote Top-Up;
    • In case of a clerical error (for example: incorrect identi­fiers, invalid single-use password);
    • In case of a legal or regulatory oblig­ation;
    • In case of a request for a refund to a bank account in respect of which the account-holding insti­tution is located outside the EEA (European Economic Area) or in case of a request for a refund to be made to a bank account other than the account registered by Parti­cipant when setting up his/her Virtual Account;
    • In case of doubt as to the entity benefi­ciary of the funds or the person requesting a trans­action. It should be borne in mind that the Service cannot be used for the purpose of fraud, scams or money laundering.

    In case Weezevent refuses to carry out an operation or trans­action on any basis whatsoever, it shall inform Organiser and Parti­cipant by any means within 2 business days from the date of its decision to refuse the operation or trans­action.

    Section 8:             Disclaimer of liability

    In the context of imple­ment­ation of the Service, Weezevent is acting as a service provider of Organiser and upon its instruc­tions.

    Accord­ingly, Weezevent disclaims, to the maximum extent permitted by applicable law, any and all liability in connection with:

    • The Service being unfit for Organiser’s intended use;
    • Any cancel­lation, rescheduling or major change to an Event, such decisions being of the sole respons­ib­ility of Organiser, without it being possible to substitute Weezevent for the latter;
    • Absence of commu­nic­ation or poor commu­nic­ation by Organiser concerning the operation of the Service and the options chosen, specifically as regards its refund policy (no refund, time limit for refund, etc.);
    • Organiser’s inability to make the refunds: Weezevent shall make all reasonable efforts for Organiser to make the refunds it has committed to making. However, Weezevent cannot be substi­tuted for Organiser and Parti­cipants have no direct right of recourse against Weezevent;
    • More generally, the successful holding of the Event and due performance by Organiser with its oblig­a­tions, including its oblig­a­tions relating to the operation of the Service;
    • Any admin­is­trative or tax formal­ities that may be required and the payment of any associated taxes owed by Organiser.

    Any condi­tions, warranties or other terms implied by statute or law are excluded to the fullest extent permitted under the applicable law, but nothing limits or excludes the liability of the Weezevents for death or personal injury caused by negli­gence, fraud, fraud­ulent misrep­res­ent­ation or fraud­ulent misstatement.

    Section 9:             Cooling-off period

    To the extent permitted under applicable law, including Member State domestic legis­lation imple­menting the EU Consumer Rights Direction (Directive 2011/83/EU) as amended replaced or super­seded from time to time , the service provided by Organiser involving a leisure activity to be provided at a defined date or period, Parti­cipants do not benefit from any right of cancel­lation in the context of their use of the Service.

    Section 10:           Force majeure

    Weezevent using all of the technical devices that can currently be reasonably used to ensure the continuity of its Service, its liability cannot be incurred if its server or servers on which the data required for the Service to operate are stored are unavailable for reasons of force majeure, such as but not limited to the failure of the public electricity network, strikes, storms, wars, earth­quakes, failure of the public telecom­mu­nic­a­tions network, loss of internet connectivity due to the public and private operators relied on by Weezevent.

    Weezevent’s oblig­a­tions will be suspended for the duration of the event of force majeure and such suspension will in no way be a source of liability for nonper­formance of the oblig­ation in question, nor lead to the payment of damages or penalties for delay.

    This clause is of the essence, being a material condition without which Weezevent would not have consented to contract.

    Section 11:           Hardship

    The Parties agree to assume their oblig­a­tions even if the contractual balance is upset due to circum­stances that were not foreseeable upon the conclusion hereof, even if the performance of such oblig­a­tions entails hardship, and agree to bear any economic and financial consequences.

    Section 12:           Specific performance in specia and proportional reduction in the price

    The Parties agree that in case of breach by a Party of its oblig­a­tions, the non-defaulting Party may not seek specific performance.

    In case of breach by a Party of its oblig­a­tions, the non-defaulting Party may not perform or have the oblig­ation performed by a third party, at the expense of the defaulting Party. The Party to whom the oblig­ation is owed may, however, seek a court order against the defaulting Party to advance the amounts necessary for such performance.

    The non-defaulting Party may, in case the other Party fails to perform any one of its oblig­a­tions, seek the cancel­lation of the contract under the condi­tions set forth in the Section “Cancel­lation due to breach by a Party”.

    Lastly, the Parties waive any right to seek a reduction in the price in case of partial failure of performance.

    Section 13:           Reminder of intrinsic characteristics of telecom networks – Service interruption

    Parti­cipant considers being fully conversant with the risks inherent in the use of telecom­mu­nic­a­tions networks, which remain even if Weezevent follows all security standards of a nature to ensure a high level of security and reliab­ility (https, ssl certi­ficate, etc.).

    The trans­mission of data over commu­nic­ation networks only enjoys relative technical reliab­ility:

    • Data circu­lating over the internet are not protected against possible breach;
    • The supply of software connected to commu­nic­ation networks may be the subject of intru­sions by unauthorized third parties and computer-related crimes;
    • The technical capacity of the networks may be saturated in certain places and at certain times of the day (poor telephone connection, insuf­fi­cient modem speed, insuf­fi­cient bandwidth, node satur­ation, etc.).

    In view of the foregoing and of Parti­cipant’ full famili­arity with the Weezevent Service, Parti­cipant waives any right to assert Weezevent’s liability in connection with any of the above circum­stances or events.

    The Weezevent Service is subject to inter­rup­tions, scheduled or unscheduled, that are necessary for its proper operation, including for maintenance, security or storage management purposes. In case of a scheduled service inter­ruption, Weezevent agrees to take all reasonable measures to schedule such maintenance outside the normal operating hours of the Service and hours of Service avail­ab­ility to Parti­cipants and to Organiser (i.e. generally at night, after an Event), so as to minimize the impact on Service avail­ab­ility. Weezevent disclaims any and all liability in respect of any unscheduled service inter­ruption that does not arise out of any negli­gence on the part of Weezevent. In case of the occur­rence of such an event of force majeure, Weezevent agrees to take all reasonable measures to restore the service as soon as possible.

    Parti­cipant agrees to inform Weezevent, as soon as it comes to his/her knowledge, of any technical malfunction affecting the Weezevent Service.

    Section 14:           Personal data

    Any personal data provided by Parti­cipants is intended solely to permit the use of the Service. Such inform­ation enables Weezevent to contact Parti­cipants in relation to refund requests or in case of cancel­lation to or change in the date, time or location of an Event for which Parti­cipants have registered.

    Please see our privacy policy for inform­ation on our processing of personal data and your rights in respect of that processing.

    Parti­cipants also have the right to object to the use of their contact details whenever they receive an offer from Weezevent.

    By valid­ating these T’s & C’s of Use, Parti­cipants consent to Weezevent trans­ferring their personal data to Organiser. It should be borne in mind that Organiser instructs Weezevent regarding the data it wishes to obtain. Any use of the Service therefore entails acknow­ledgement of the transfer of personal data to Organiser. In accordance with applicable legis­lation, this data transfer is required for proper operation of the Service. Such data may be shared with any possible Weezevent partners tasked with the fulfillment, processing, management and proper operation of the Service.

    In this respect, Weezevent disclaims any and all liability for any use that may be made of such data.

    Section 15:           Intellectual property

    The content of the Weezevent Website is the property of Weezevent and/or of its partners and is protected under the laws of France and inter­na­tional intel­lectual property legis­lation.

    Any total or partial repro­duction of such content is strictly prohibited and may constitute the offense of infringement.

    In addition, WEEZEVENT is and shall remain the owner of all intel­lectual property rights in and to any photo­graphs, present­a­tions, studies, designs, models, proto­types, etc., produced in view of the provision of the Service. Parti­cipant is therefore prohibited from making any repro­duction or use of such studies, designs, models, proto­types, etc., without the prior express written consent of Weezevent, which may make it condi­tional on the payment of financial compens­ation.

    Section 16:           Termination – breach

    The following are not grounds for termin­ation:

    • Excessive revised price;
    • Hardship;
    • Force majeure.

    Termin­ation may only be pronounced in case of estab­lished breach by a Party, it being under­stood that the following shall be grounds for termin­ation:

    • Payment default;
    • Use of the Service by Parti­cipant contrary to these Ts & Cs of Use (fraud, money laundering, etc.).

    It is expressly under­stood that such cancel­lation due to breach by a Party of its oblig­a­tions shall be by right, formal notice being deemed to have been given upon and by virtue of the occur­rence of the breach, without any notice to cure or any other formality being required.

    Section 17:           Miscellaneous

    The Parties expressly agree that the debtor of a payment oblig­ation hereunder shall be deemed to have been given formal notice upon and by virtue of the payment becoming due and payable.

    Where the acts of performance exchanged between the Parties between the date of conclusion and the date of termin­ation of their contract were useful from time to time during the recip­rocal performance of the contract, there shall be no resti­tution in respect of the period before the last act of performance which was not reflected in something received in return.

    Sofaras permitted under applicable laws, these Ts & Cs of Use do not give rise to any third party rights.

    The Party harmed shall be entitled to seek damages at court under all circum­stances.

    Section 18:           Governing law – Language

    These T’s & C’s of Use and all trans­ac­tions contem­plated or arising hereunder are governed by and shall be construed in accordance with the laws of France and the courts of Paris shall have exclusive juris­diction.

    These T’s & C’s of Use have been drawn up in the English language. In case they are trans­lated into one or more foreign languages, the English version shall be controlling in case of dispute.

    Section 19:           Disputes

    Any disputes arising out of or in connection with the trans­ac­tions concluded in applic­ation of these T’s & C’s of Use, in relation to their validity, inter­pret­ation, performance, termin­ation or consequences that cannot be amicably resolved between Weezevent and Parti­cipant shall be submitted to the courts of competent juris­diction pursuant to the ordinary rules of law.

    Parti­cipant is informed of his/her right at all times to resort to conven­tional mediation or via existing sector-wide mediation bodies listed on Weezevent’s Website or to any altern­ative dispute resol­ution method (such as concili­ation) in the event of disagreement.

    Section 20:           Precontractual information – Acceptance by Participant

    Parti­cipant acknow­ledges having received these T’s & C’s of Use, prior to their conclusion and before any top-up, in an easily readable and under­standable manner, and in particular:

    • The essential features of the Services, in view of the commu­nic­ation media used and of the Service concerned;
    • The price of the Services and any related expenses, it being borne in mind that Weezevent does not charge Parti­cipants for the Service and that the price of the goods and services offered by Organiser is available at the Event Venue and/or on any commu­nic­ation media of Organiser;
    • In the absence of immediate performance of the contract, the date or timeframe within which Weezevent agrees to supply the Services ordered;
    • Inform­ation concerning the identity of Weezevent, its postal, telephone and email contact details, and its activ­ities, if they are not clear from the context;
    • Inform­ation concerning statutory and contractual warranties and how they are to be imple­mented;
    • The function­al­ities of the digital content and, where applicable, inter­op­er­ab­ility thereof;
    • The possib­ility of recourse to conven­tional mediation in the event of a dispute;
    • Inform­ation concerning the right of cancel­lation during the cooling-off period (existence, condi­tions, timeframe, methods of exercise of such right and standard cancel­lation form), condi­tions of termin­ation and other important contractual terms and condi­tions;
    • The payment methods accepted.

    Parti­cipant represents that it fully accepts and adheres to these T’s & C’s of Use and waives any right to assert any contra­dictory document, no such document being enforceable against Weezevent.