TUESDAY 20TH JULY: Updates on the PCCP and Tickets can be found here.

Essential entry info for all 2021 attendees

We strongly recommend that every Standon Calling 2021 attendee reads this page from top to bottom (perhaps make a cuppa first!).

The lead booker can start the PCCP once they have received an email  with the subject line ‘Important: Standon Calling Pre-event Covid Certification Process’ from our payment partner Weezevent.

If you’ve already read this page and are ready for the detailed step-by-step process you can find this here.

Covid safety is our number one priority 

We are thrilled that we will be opening our gates on the 22nd July 2021. This robust Pre-event Covid Certification Process (PCCP) will ensure a festival that is as “close to normal” as possible.  Importantly this process has helped gain the confidence of our local public health authorities to fully support Standon Calling going ahead and also helps mitigate against any potential change in Covid cases before the festival. 

Whilst restrictions are expected to be lifted from the 19th July, we want everyone to come to Standon Calling festival feeling safe, relaxed and ready to enjoy being in the company of strangers again. We are taking extra precautions to ensure that the risk of Covid transmission is minimised by running a comprehensive Pre-event Covid Certification Process (PCCP).

For the last four months we have been working with Certific (a leading Covid testing verification app) and Imperial College London on a unique Video-Recorded Pre-event Covid Certification Process that gives our audience the highest level of on-site Covid safety. 

For the reassurance of all, everyone will take a video-recorded lateral flow test in the Certific App at home before attending the event.

Through the unique video-recorded testing procedure, Certific will verify your identity, your test device, the accuracy of your sampling, and your test result.

Please note that a Covid vaccination does not exempt anyone from completing the testing procedure, even if you have had both doses. A valid test result and event pass in the Certific App is a prerequisite for gaining access to Standon Calling 2021. 

You can then enjoy the festival safely in the knowledge that everyone has been through the same Pre-event Covid Certification Process.

IMPORTANT: Please read and digest the process below 👇

 

The lead booker can start the PCCP once they have received an email with the subject line ‘Important: Standon Calling Pre-event Covid Certification Process’ from our payment partner Weezevent.

 

If you’ve already read this page and are ready for the detailed step-by-step process you can find this here.

Cost

The cost for the Pre-event Covid Certification Process (PCCP) for each attendee aged 13+ is £4. The total cost to Standon Calling for the Certification process is £8 per attendee, Standon Calling will pay the additional £4. 

Please note that this cost is not for the test itself. It is solely to cover the test Certification process. Lateral Flow Tests (LFT) are free through the NHS. 

You must provide your own LFT test, these can be ordered for free HERE or collected from a local pharmacy. We strongly encourage you to secure your LFT as soon as possible, and order no later than 14th July to guarantee it arrives before the week of the festival.

Consent

Your consent will be required at the very start of the process to participate in PCCP. The lead booker (whose contact details we hold) will need to give this consent on behalf of all members of their party and provide the name, email address, phone number, DOB and postcode of all such members of the booking party so that we can contact them and administer the PCCP.

Weezevent (our online payment platform) will collect this data on our behalf and share the limited personal details with Certific in order for Certific to provide the Covid certification testing services which you have ordered. Every person who participates in the PCCP will be asked via the Certific App to give their explicit consent for Certific to process their health data. They will also be asked if they wish to give the following optional consents:

1. Consent to participate in a questionnaire carried out by Certific in order for Certific to design risk profiling of the festival to help us improve customer experience and implement appropriate health and safety measures at future editions of the festival.

2. Consent for their anonymised data to be part of a live event study run by Imperial College London.

3. Consent for their name and email address to be shared with Imperial College London to participate in a follow up interview after the festival in connection with the study.

We recommend familiarising yourself with the process, the FAQs on this page, our privacy policy and our partner’s privacy policies for a full understanding of how we and our partners process your data in connection with Pre-event Covid Certification Process.

What do I need to do?

We have carefully outlined the process and each step that needs to be taken along with the timeframe below. 

Take note of these deadlines. Set reminders, write them in your calendar, tell your fellow Standon attendees. It’s really important that every Standon attendee completes each step before they arrive.

It is the responsibility of the lead booker to inform each member of their booking about the steps involved in the PCCP.

The full step-by-step process in detail can be found here. 

Please read this in full and follow this process carefully.

When should I take my test?

Depending on when you arrive at Standon Calling, there is a different testing window to complete your Lateral Flow Test.

Again, take note of your testing window as it’s crucial that your LFT is taken between 24 and 48 hours before arriving on site.

Everyone will require a negative test result verified through the Certific app to gain entry to Standon Calling. Once you have a verified negative test you will receive a QR code in the Certific app. Download this QR code, take a screenshot, add it to your wallet (unfortunately apple wallet is incompatible) or print it out so that you can use it on the gate without needing to be online. Your health QR code within the Certific app will be valid for the duration of the event.

If you test positive, you can redo the test (as false positives can occur) at no additional cost. If your test is positive a second time you will not be able to attend Standon Calling 2021 but your ticket will automatically be rolled over to 2022.

Certific will inform us which tickets have been certified as approved to attend the festival and which have not so that we can process rollovers to 2022 for those which did not pass. We do not receive any health data or test results from Certific or any explanation of the reasons why a ticket holder may not have been certified as approved to attend the festival which could include reasons such as: test not being carried out, test being carried out incorrectly, no video recorded.

What happens when I arrive on-site?

There will be an additional gate before the ticket gate in which you will need to present your QR code from the Certific app which proves your negative test result. 

For anyone who doesn’t have this, there will be on-site testing facilities. 

Everyone should follow the Pre-event Certification Process (PCCP) outlined on this page and test themselves before arriving at the event. On-site testing will cost £4 per person and is likely to take up to two hours to complete (if not longer) depending on queues. If you’ve already paid on the app, you won’t be charged (but please bring your payment confirmation email).

Anyone planning to enter the festival through the Locals Gate or Campervan Gate will need to go to the Main Gate to be tested before they can enter the festival.

What happens when I’m through Gate One?

The entry process will then be the same as previous years, once you’re past the security search point, simply show your ticket at the ticket gate (Gate Two) and you’re in! 

Once you’re inside, there will be no Covid restrictions in place although we recommend regular hand sanitisation. Please respect other people’s wishes to wear a mask if they wish. 

General FAQs

 

We know this may look like a lot to take in but we promise it’s not as complicated as it looks. All of the information that you need to start and finish the Pre-event Covid Certification Process sits here on our website.

Do I need to complete the PCCP in order to attend the festival?

Yes. It is mandatory for everyone who wishes to attend Standon Calling 2021 to complete every step of the process. Anyone who has not completed the PCCP will not be able to attend.

Will I need to complete the PCCP if I have been vaccinated?

Yes. Being double vaccinated does not exempt you from completing the PCCP as Covid transmission is still possible.

Why do I have to complete the PCCP when restrictions are no longer in place from July 19th?

As a responsible promoter, we have a duty of care to protect our audience. Whilst restrictions are expected to be lifted from the 19th July, we want everyone to come to Standon Calling festival feeling safe, relaxed and ready to enjoy being in the company of strangers again.

We have been developing this process with public health professionals for the last 4 months. By operating a comprehensive Pre-Event Covid Certification Process (PCCP) and taking these extra precautions, we’re able to ensure the safety of our audience, and minimise the risk of Covid transmission.

Do children need to do the PCCP?

All Adults aged 18+, Young Adults 16-17 and Teens 13-15 will need to do the PCCP. Please note that Children 4-12 and Infants 0-3 are exempt.

Will there be testing facilities available on-site?

Yes, however we strongly advise everyone to follow the process outlined on this page and test themselves before arriving at the event. On-site testing will cost £4 per person and is likely to take up to two hours to complete (if not longer) depending on queues. If you’ve already paid for the PCCP via the Weezevent email, you won’t be charged (but please bring your payment confirmation email).

What if I arrive in a campervan or at the locals gate and don’t have a negative test result through the PCCP?

You will need to go to the main gate (25 mins walk from Locals Gate and 10 minutes walk from Campervan Gate) to access the on-site testing facilities. Please note that on-site testing will cost £4 per person and is likely to take up to two hours to complete (if not longer) depending on queues. If you’ve already paid, you won’t be charged (but please bring your payment confirmation email).

What if I do not want to do the PCCP or be tested on-site?

It is compulsory to have a negative LFT to attend the festival. If you are isolating you are able to roll over your ticket, having provided evidence to us via covidcertification@standon-calling.com.

Do I have to arrive with the party that I booked with?

No.

Can I use the NHS app to get into Standon Calling?

No.

Why can I not use the NHS app?

Certific allows for the highest level of Covid testing verification whilst enabling Imperial College London to use the anonymised data to produce a Covid risk assessment of the festival.

Why do I have to pay £4 when LFT’s are free?

The cost covers the test certification process, not the test itself.

Do I need to get tested again if I leave the festival to go home or sleep off site?

No. Your health QR code within the Certific app will be valid for the duration of the event.

Is this a Covid passport?

No. You will gain entry to Standon Calling festival only. 

Is this Weezevent platform linked to my Weezevent cashless account?

No.

Why is Imperial College London using my data?

All data given to Imperial will only be shared with your consent. The results of tests and questionnaires will be anonymised and you cannot be identified from that data. The only personal data that will be shared with your consent is your name and email address if you agree to be contacted for a follow up interview.

The study that Imperial College London are running will help ensure the safety of future large scale events.

I’m vulnerable. Is it safe to attend?

This is down to your personal choice but please note that social distancing will not be enforced on-site. Standon Calling cannot take responsibility for anyone who becomes unwell or catches Covid after the event.

What if I still have a positive Lateral Flow test after recently self-isolating?

A positive LFT result means you are still highly likely to be infectious to others. Unlike PCR tests that can be positive for many weeks after you are no longer infectious, properly conducted LFT’s, are less likely to give a false positive in someone recently infected. 

A positive LFT means you are likely to be infectious and you will not be able to attend Standon Calling this year.

What if I bought my tickets from an unofficial ticket agent?

Please note that anyone with tickets that have not been purchased directly from our approved ticket agents will not be able complete the PCCP before the festival and will need to do their test onsite. Please bear in mind there will be queues of 2hr+. 

Testing FAQs

Should I take my lateral flow test at home or on-site?

At home 24-48 hours before you arrive on-site. 

Where do I order my lateral flow test kit?

You can order LFT kits here or go to a local pharmacy to pick one up. We strongly encourage you to secure your LFT as soon as possible, and order no later than 14th July to guarantee it arrives before the week of the festival.

Why am I being video recorded and who will view this?

A video of the testing process is required to verify your identity, your test device, the accuracy of your sampling, and your test result. You will only be recorded once you have selected “Ready Start Test”. A trained test assessor will check this.

Please note that without a clear video recording of the test being done, you will not get an Event Pass from Certific and will need to test on-site at a cost of £4.

What happens to my video once the process has finished?

Certific will delete all test videos and data after three months. You can always use your right to get your data deleted before that by sending a request to support@certific.co.

What if my result is positive?

If your Lateral Flow Test is positive, you will not be able to attend the festival and your festival tickets will be automatically rolled over to Standon Calling 2022. Following guidance from the NHS, you and anyone you live with should self-isolate immediately and report your rapid lateral flow test result on GOV.UK. You should also get a PCR test (a test that is sent to a lab) to confirm your result. Please see more guidance from the NHS here.

Will Standon Calling know if I have tested positive?

No, your information will be anonymised. Tickets are only rolled over to next year if you are not certified as approved to attend the festival. All we will know is that you have not been certified as approved to attend the festival but we won’t know the reason why.

What if my result is invalid?

If your test is invalid, you can complete the process again at no additional cost.

What if I do not have any of the ID documents that are required to complete the Certific video-recorded test?

Certific accept many types of photo ID including passport, driving licence and national ID card.

Under 18 year olds who do not have any ID can upload their parent’s ID or any other type of identification, including birth certificate. 

Adults without any form of photo ID will have to complete the lateral flow test on site at the festival.

How can a family member take the test from my Certific account?

• On the page Screenings, simply choose + New screening from the top right hand corner.
• Continue to enter the token.
• When asked Who is the person testing? – choose Someone else.
• The rest of the process is exactly the same as above.

You can find the different screenings of family members listed in your Certific account on the Screenings page.

What do I need to complete the video-recorded test?

1. A computer or a mobile device with internet connection

2. An email address to log into the app

3. A token to access the video screening in the app

4. Your festival ticket barcode

5. A photo ID

6. A lateral flow test kit from the NHS

What’s a token?

The token is required to start a new video-recorded test in the Certific App / webpage. The token is provided by email after you have paid the £4 PCCP cost, and it is only valid once you have paid the £4.

I haven’t received a token to log into the Certific app / webpage

You should receive a token by email once you’ve paid for the Certification process. If you haven’t yet paid, the lead booker will need to search for ‘Important: Standon Calling Pre-event Covid Certification Process’ in their inbox.

If you have paid, all ticket holders with a valid email address should have received an email containing a token. Please search for ‘Important: Standon Calling Pre-event Covid Certification Token’ in your inbox.

Please refer back to your Weezevent form and ensure the correct email addresses have been submitted, and if incorrect please edit accordingly.Please ensure each ticket barcode number is correctly assigned to the appropriate ticket holder.

This is essential should any ticket holder test positive and have their ticket automatically rolled over! If your tickets are not yet assigned to each particular ticket holder (and are all under the name of the lead booker), you can assign them when you enter in your details on Weezevent.

My token does not work. What do I do?

It might be that you are trying to enter the token in the wrong place. The token is needed once you’re already inside the Certific App / webpage and want to begin a new video recorded screening. Do not attempt to use the token to log into the App / webpage, because that won’t work. 

If you are already inside the app / webpage and you are being asked for the token before the screening process, make sure you have entered the correct token sent to you by email from Weezevent after paying for the Pre-event Covid Certification Process. If that does not work, please email tech support at app-support@certific.co

How do I download the Certific app or access the webpage?

I’m struggling to log into Certific

Enter your email address into the Certific plaform. After this, the app / webpage will send you a one-time passcode on your email that you will need to enter in the app / webpage. Make sure to check your spam folder for this if it’s not in your inbox.

I have a recent PCR test certificate. Do I need to follow the PCCP or will that be accepted?

No. All attendees will have to complete the PCCP and Video-Recorded test procedure in the Certific App / webpage.

What if I have technical issues?

If you have trouble while taking your test in the app / webpage, please contact app-support@certific.co

What if I’m not able to take the test due to technical (or other) limitations?

Can I retake the test if I mess up?

Yes, you will need to obtain a second LFT and go through the testing process in the app / webpage again.

My test was invalidated by Certific. Why?

The reasons why your test may be invalidated are:

  • Insufficient / incorrect sampling technique – you did not follow the instructions closely enough, swabbed incorrectly or insufficiently, and / or your sample extraction was done incorrectly.  
  • Photo ID – the quality of the photo ID is low, or the document is not supported. Supported documents: passport, national ID card, driving licence. 
  • Incorrect test cassette photo – you did not upload the unused test cassette photo before taking the test or the photo quality is low.
  • You did not upload the photo of the test result at the specified time.
  • You have not performed the test in the camera field of view. We cannot review your sampling method, nor verify it’s accuracy.


All invalid tests must be repeated in the Certific App / webpage to get access to the event.

My test was invalidated by Certific. What can I do next?

If your test result is invalid for whatever reason, you have the option to take the test again in the Certific App / webpage at no additional cost. For this you will need a new unused LFT. 

In Certific App / webpage, under the same test screening there is a button “Proceed to take the test”. There is no need to enter your ticket barcode or personal details again. 

All invalid tests must be repeated in the Certific App / webpage to get access to the event.

Event safety FAQs

Will I have to wear a face mask / practise social distancing at the event?

No. The government has said that all restrictions will be lifted on the 19th. Anyone who wishes to wear a mask is welcome to do so and we ask everyone to respect other people’s personal choices.

Will Standon Calling feel different this year?

Standon Calling will feel like a normal, wonderful, buzzing festival! Click here to explore the map and what’s new in 2021.

Where can I find space if I’m feeling overwhelmed?

We have a dedicated welfare tent, plus a new ‘Chill Hill’ area which is a space to relax. Other areas that offer some respite from the crowds include the Village Green, Wild Wellbeing and the Campsites.

Consent FAQs

Why do I need to provide details for everyone in my group?

We only collect the lead bookers contact details when tickets are purchased so it is the lead bookers responsibility to provide contact details for their party in order to complete the PCCP.

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