I can’t find my tickets, what should I do?
If you purchased your tickets online, check any email accounts you have thoroughly for a confirmation email or your e-tickets, including your junk folder. If you cannot locate any correspondence from your ticket agent, contact them directly in the first instance.
If you purchased a ticket via the Standon Calling website, for 2019 this is via our primary ticketing agent, Universe. Click here for the Universe Help Centre. Alternatively, you can email them firstname.lastname@example.org.
If you have lost a physical paper/card ticket, please contact email@example.com attaching your receipt, and provide your full name and the email address you would have given at the time of purchase.
I can’t come to Standon Calling anymore, what should I do?
If you bought your ticket with Universe you can login to your account and change the names allocated to your tickets, click here to edit your ticket information.
If you would like to change the primary email on your Universe account, click here.
Please contact any other ticket agent directly to speak with them about any available options.
Please note, we have a no refunds policy on Standon Calling festival tickets.
Can I sell my tickets?
I have a Day ticket, can I camp as well?
Day ticket holders will not have access to the campsites. You are permitted to be on site in the festival arena from open to close on the day your ticket entitles you entry for.
Where can I read your Terms & Conditions and Privacy & Cookies Statement?
Click here for our Terms and Conditions.
Click here for our Privacy & Cookies Statement
How old do I need to be to enter the festival unaccompanied?
18+. All Teen or Young Adult ticket holders must be accompanied by a parent or guardian over the age of 21 for the duration of the weekend with a valid Adult Weekend ticket. All under 18 tickets must be bought in the same transaction as the accompanying Adult.
We operate a maximum of 2 Teens (13-15) OR Young Adults (16-17) per parent or guardian over the age of 21.
Please note, on entry all under 18s need to arrive at the gate with their parent or guardian over the age of 21.
CAMPING & PARKING
What are the accommodation options at the festival?
Your weekend ticket price includes general camping in the beautiful Hertfordshire countryside from Thursday 25th July – Monday 29th July.
We have a dedicated Family Campsite available to groups with children. If you’re coming to the festival with young ones, please ensure that you purchase “Family Camping” tickets when selecting your tickets if you’d like to camp in the Family Campsite. There is no extra charge for this.
Please note, general camping ticket holders will not be able to access the family campsite.
Choose from a beautiful range of bell tents, emperor structures and yurts from just £162.50pp (+bfs). Click here to explore the range and upgrade your festival camping experience.
Please note, Boutique Camping must be bought in addition to a full weekend ticket.
*NEW LOCATION FOR 2019* Lavish Lands will be moving into the festival arena this July. This means you’ll be closest to all the action while enjoying extra space to camp with friends and family, premium toilet and shower facilities and a free weekend parking pass per order. Plus, accompanied children under 12 and under camp for free in Lavish Lands.
Quiet Camping will be available as a designated area within General Camping. Space will be limited and allocated on a first-come first-served basis, so please arrive to the festival early to secure your spot if you’d like to set up in the Quiet Camping zone.
If you’d like to bring your live-in vehicle, you’ll need to purchase a Campervan Pass in addition to your weekend festival ticket.
Each plot is 9×6 metres and is located in the dedicated Campervan field, where only purpose built live-in vehicles are permitted.
If you’re bringing a caravan, once you have towed the caravan into the campervan field, you will then need to park your car in the car park (at no additional charge).
If you require more room, you’ll need to buy two passes and make the on site staff aware on arrival that you require two adjoining plots for you. Please arrive as early as possible as we’re unable to guarantee adjoining pitches.
Campervan pitches are allocated on a first come first served basis – if you are attending with friends and family we recommend arriving together to ensure the best chance of securing plots next to each other. Please note, we are not able to guarantee adjoining plots.
Power hook ups are not included in a Campervan Pass, but can be purchased separately.
How far is it from the car park to the campsite?
This varies depending on when you arrive at the car park and which campsite you select – General, Family, Lavish Lands or Boutique. However, all are short walks and should range from approximately 5 to 15 minutes. Pack light to make the walk as easy as possible.
Can I bring a gazebo?
Yes. However, please be considerate when pitching it and don’t take up more room than you need. Be aware you could be asked to take it down should another member of the audience need space to pitch a tent.
I’m driving to the festival, do I need a Car Parking Pass?
Yes, you will need to purchase a Weekend or Day Car Parking Pass. Online pricing will be cheaper than buying on arrival, so get organised to save money. Parking is charged per vehicle.
TOP TIP: Book Lavish Lands Premium Camping, which includes a free parking pass per person.
I have a Day ticket and I’m driving, can I leave my car at the festival site over night?
Parking passes for single days are only valid from open to close on the day you have purchased the pass for. You need to purchase a weekend car parking pass if you are planning to leave your car overnight in the festival car park.
Can I build a fire?
No. Personal fires are not permitted anywhere on site at the festival. Weather permitting, there will be designated fire pits operated by festival staff.
Can I have a BBQ?
No. BBQs are not permitted anyway on site at the festival. Any BBQ equipment will be confiscated on entry.
Can I bring a camp stove?
Yes. You can bring a small camping stove. It must be raised off the ground at all times when in use or hot. Do not use it inside your tent.
Please note, this is the only instance where gas canisters are permitted to be brought into the festival. Maximum size of canister 220g and no more than 2 per stove.
What are the opening and closing times of the festival?
2019 opening and closing times are currently TBC. Please use the 2018 timings below as a guide, subject to change.
Thursday 25th July: 12:00 – 23:00 (Car Park from 10:00 – 23:00)
Friday 26th July: 09:00 – 23:00 (Car Park from 08:00 – 23:00)
Saturday 27th July: 09:00 – 23:00 (Car Park from 08:00 – 23:00)
Sunday 28th July: 09:00 – 23:00 (Car Park from 08:00 – 23:00)
Please note you may not be able to gain access if you arrive outside of these times.
What day and time does the festival close?
The campsite and car parks must be clear by 12:00 noon on Monday 29th July 2019.
What are the Main Gate / Box Office opening times throughout the festival?
2019 timings are currently TBC. Please use the 2018 timings below as a guide, subject to change.
Thursday 12:00 – 23:00 | Friday 09:00 – 23:00 | Saturday 09:00 – 23:00 | Sunday 09:00 – 23:00. Not open Monday.
IMPORTANT: Please do not arrive after the stated box office closing times, as you will not be able to enter the festival site.
Once I’m at the festival, can I come and go as I please?
Once your ticket has been exchanged for a wristband you can exit and enter the festival as many times as you’d like.
Can I bring alcohol in with me?
Weekend ticket holders are permitted to bring alcohol for personal consumption into the campsites up to the per person allowance (see below).
You are only permitted to bring alcohol into the festival with you on your first entry, when you receive you exchange your ticket for a wristband.
If you need to bring alcohol in on a subsequent entry, please speak to a member of staff on the gate when you first arrive and ask for a pass you can use on a subsequent entry. This confirms you have not yet brought your permitted alcohol allowance onto site. Without this pass you will not be allowed to bring alcohol onto site if you have your wristband on.
What is the alcohol allowance per person?
2019 alcohol allowances per person are currently TBC.
Please use the 2018 allowance as a guideline, subject to change.
Per person, you are permitted to bring: 12 cans of beer/lager/cider OR 75cl of spirits in a plastic container OR a single 2.25 litre box of unopened wine.
IMPORTANT: No glass allowed on site. It will be confiscated on entry to the festival.
I have a Day Ticket. Can I bring alcohol with me?
No. Alcohol can only be brought into the campsites. Day holders cannot access the campsites and are therefore not permitted to bring alcohol.
Do I need to bring ID?
Yes. Each named ticket holder will need to show ID if asked by security personal on the gate. If you cannot produce ID you may not gain entry to the festival. Types of ID accepted: Photo driving licence, passport, a PASS Card.
Although we have Under 18s wristbands, we operate Challenge 25 at our bars and reserve the right to refuse service of alcohol to anyone unable to show valid photo ID.
I’ve heard Standon Calling is cashless. How does that work?
When you arrive at the festival you will be issued with a wristband that has a unique RFID chip linked to your ticket. You can top up credit online before you arrive (debit or credit card), or we have plenty of top up stations on site (cash, debit or credit card). You then use your wristband to pay for everything while you’re with us.
What if I have money left on my wristband after the festival?
Cash refunds are available from top up stations on site. You will also be able to request a bank transfer refund online before 30th August 2019. Check back at www.standon-calling.com after the festival for further instruction. You can request a refund online however you topped up: online or at top up stations.
When we launch our cashless system for 2019, please make sure to read the full information provided and the dedicated terms and conditions of use we’ll have on our website.
Can I get cash out at the festival?
Yes. ATMs will be available on site.
Can I buy essential items at the festival?
Yes. We will have a general store where you can buy essentials such as a toothbrush, milk, water, toilet roll etc.
Do you have Lost Property?
Yes. If you find any lost property or have lost something yourself, please hand in or check with the Info tent on site. If you’ve already left the festival, contact firstname.lastname@example.org. Items will be kept for one month after the festival. Anything not claimed in this time will be given to charity or disposed of.
Can I bring my kids?
Absolutely. We are a family-friendly festival, with a huge programme of activities for children of all ages, as well as a dedicated family campsite. Remember to register your kids’ info HERE, this is optional, but could help us in the instance that anybody gets lost.
We sell separate tickets for Young Adults (16-17) Teens (13-15), Children (4-12) and Infants (3 & under).
A reminder that all under 18s attending the festival must be accompanied by a responsible adult, aged 21+ for the duration of the event and on arrival at the gate.
Do you provide a babysitting service?
Yes. Mortimer Nannies will be returning to the Family Area of the festival this July. Booking link for 2019 coming soon!
Do you provide changing and feeding facilities?
Yes. Check with a member of staff in the family area for opening and closing times.
OTHER IMPORTANT QUESTIONS
Does the festival have disabled access?
We try our best to make the festival accessible and a great experience for everyone. If you would like to join us in 2019, please visit our Accessibility Info page for more information.
Where can I find useful information on festival safety?
Check out Festival Safe, an industry-wide website providing helpful information for anyone attending a festival- from total newbies to festival veterans. Everything from ‘what tent should I bring’ to ‘how can I look after my friends in hot weather’ is covered.
Can I bring my dog?’
Of course! When you arrive you’ll be asked to register your dog, provide your contact details and sign a short terms and conditions of entry slip stipulating the following:
- I will keep my dog on a lead at all times
- I understand dogs are not permitted on The Lawn or in the designated Kids’ Areas
- I will pick up after my dog
- I understand if I am deemed to not be taking appropriate care of my dog I will be asked to leave the site
You can pre-register your dog with the online form HERE
Where can I see who is playing and when?
For 2019, we have just announced our Friday Headliner, Rag’n’Bone Man. Further Line Up Announcements will follow in early 2019, with full information available on the Line Up pages of our website.
Once you’re at the festival, main stages will display line up information. Full stage schedules will be in the festival programme, available to buy from roaming sellers and at the merchandise stand.
How do I volunteer for Standon Calling ?
Registration for volunteering at Standon Calling will open soon. If you’d like to get ahead, email email@example.com expressing your interest to volunteer at this year’s festival!
How do I become an Ambassador for Standon Calling?
Please visit the Ambassadors’ page on our website if you’re interested in becoming an ambassador for the 2019 festival. Our ambassadors spread the word about the festival, earning themselves rewards by selling tickets with discounts to family and friends.
Where do I buy local tickets?
A limited number of local tickets at special low prices are currently available to buy from TGs, Puckeridge and online.
Is there a locals’ gate?
Yes. The location and opening times of the gate for 2019 will be communicated to all local ticket holders nearer the time of the festival and displayed at TGs, Puckeridge. We encourage you to walk to the festival where possible.
If the information you need if not covered above feel free to contact us via email to firstname.lastname@example.org
Someone from the team will be in touch as soon as possible.