I can’t find my tickets, what should I do?
If you purchased your tickets online, check any email accounts you have thoroughly for a confirmation email or your e-tickets, including your junk folder. If you cannot locate any correspondence from your ticket agent, contact them directly in the first instance.
If you purchased a ticket via the Standon Calling website, for 2018 this is via our primary ticketing agent, Universe. Click here for the Universe Help Centre. Alternatively, you can email them firstname.lastname@example.org.
If you have lost a physical ticket, please contact email@example.com attaching your receipt. If you have lost your receipt as well, please provide your full name and the email address you would have listed at the time of purchase.
I can’t come to Standon Calling anymore, what should I do?
If you bought your ticket through Universe you can login to your account and change the names allocated to your tickets, click here to edit your ticket information.
If you would like to change the primary email on your Universe account, click here.
Please contact any other ticket agent directly to speak with them about any available options. Please note we have a no refunds policy on Standon Calling festival tickets.
I have a day ticket, can I camp as well?
Day ticket holders will not have access to the campsites. You are permitted to be on site from open to close on the day your ticket entitles you entry for.
What are the opening times of the festival?
In 2017, timings were as follows:
Thursday: Car Park Entry 10:00 – 01:00 / Gates & Box Office 12:00 – 01:00 / Festival Arena Open 16:00
Friday: Car Park Entry 08:00 – 01:00 / Gates & Box Office 09:00 -01:00 / Festival Arena Close 04:00
Saturday: Car Park Entry 08:00 – 23:00 / Gates & Box Office 09:00 – 23:00 / Festival Arena Close 04:00
Sunday: Car Park Entry 08:00 – 22:00 / Gates & Box Office 09:00 – 22:00 / Festival Arena Close 02:30 / Campsites must be clear by 12:00 noon on Monday.
These timings can be used as a guide for 2018. Please check back here nearer the time of the festival for any updates.
How old do I need to be to enter the festival unaccompanied?
18+. All Teen or Young Adult ticket holders must be accompanied by a parent or guardian over the age of 21 for the duration of the weekend with a valid Adult Weekend ticket. All under 18 tickets must be bought in the same transaction as the accompanying Adult.
We operate a maximum of 2 Teens (13-15) OR Young Adults (16-17) per parent or guardian over the age of 21.
Please note on entry all under 18s need to arrive at the gate with their parent or guardian over the age of 21.
CAMPING & PARKING
How far is it from the car park to the campsite?
This can vary depending on when you arrive at the car park and which campsite you select – General, Family, Lavish Lands or Boutique. However, all are short walks. Pack light to make the walk as easy as possible. You don’t need as much as you think!
See all accommodation options for 2017 here: www.standon-calling.com/info/accommodation Full 2018 accommodation information coming soon.
Can I bring a gazebo?
Yes. However, please be considerate when pitching it and don’t take up more room than you need. Be aware you could be asked to take it down should another member of the audience need space to pitch a tent.
Can I bring a campervan?
Yes. For more information, or to buy campervan tickets and power hook ups, head to our tickets page.
I’m driving, do I need a car parking pass?
Yes. Head to our tickets page to purchase your car parking pass for 2018. Online pricing will be cheaper than buying on arrival. Parking is charged per vehicle.
I have a day ticket and I’m driving, can I leave my car at the festival site over night?
Parking passes for single days are only valid from open to close on the day you have purchased the pass for. You need to purchase a weekend car parking pass if you are planning to leave your car overnight in the festival car park.
Can I build a fire?
No. Fires are not permitted in the campsites. There will be designated fire pits in the main arena.
Can I have a BBQ?
Small, disposable BBQs are permitted in the campsites. They must be raised off the ground to protect the grass and please do not BBQ inside your tent, for obvious safety reasons!
Can I bring a camp stove?
Yes. You can bring a small camping stove. It must be raised off the ground and do not use it inside your tent. This is the only instance where gas canisters are permitted to be brought into the festival. Maximum size of canister 220g and no more than 2.
What day and time does the festival open?
The festival site opens on Thursday 28th July 2018 for all weekend ticket holders. Car Park Entry 10:00 – 01:00, Main Gate / Box Office 12:00 – 01:00, Festival Arena 16:00.
Exact timings for 2018 to be confirmed closer to the time of the festival. Please check back.
What day and time does the festival close?
The campsite must be clear by 12:00 noon on Monday 30th July 2018.
What are the Main Gate / Box Office opening times throughout the festival?
Thursday 12:00 – 01:00 | Friday 09:00 – 01:00 | Saturday 09:00 – 23:00 | Sunday 09:00 – 22:00. No entry on Monday 31st August.
2017 times shown. Exact timings for 2018 to be confirmed closer to the festival. Please check back.
IMPORTANT: Please do not arrive after the stated box office closing times, as you will not be able to enter the festival site.
Once I’m at the festival, can I come and go as I please?
Once your ticket has been exchanged for a wristband you can exit and enter the festival as many times as you’d like.
Can I bring alcohol in with me?
Weekend ticket holders are permitted to bring alcohol for personal consumption into the campsites. Please bring any alcohol with you the first time you enter the festival. If you need to bring alcohol in on a subsequent entry, speak to a member of staff on the gate and ask for a pass confirming you have not yet brought alcohol onto site.
What is the alcohol allowance per person?
2018 allowances will be confirmed shortly.
2017 alcohol allowance per person can be used as a guide and was as follows:
12 cans of beer/lager/cider OR 75cl of spirits in a plastic container OR a single 2.25 litre box of unopened wine.
*No glass allowed on site.
I have a Day Ticket. Can I bring alcohol with me?
No. Alcohol can only be brought into the campsites. Day holders cannot access the campsites and are therefore not permitted to bring alcohol.
Do I need to bring ID?
Yes. Each named ticket holder will need to show ID if asked by security personal on the gate. If you cannot produce ID you may not gain entry to the festival. Types of ID accepted: Photo driving licence, passport, a PASS Card.
Although we have Under 18s wristbands, we operate Challenge 25 at our bars and reserve the right to refuse service of alcohol to anyone unable to show valid photo ID.
I’ve heard Standon Calling is cashless. How does that work?
When you arrive at the festival you will be issued with a wristband that has a unique RFID chip linked to your ticket. You can top up credit online before you arrive (debit or credit card), or we have plenty of top up stations on site (cash, debit or credit card). You then use your wristband to pay for everything while you’re with us.
What if I have money left on my wristband after the festival?
Cash refunds are available from top up stations on site. You will also be able to request a refund online before 31st August 2018. Check back at www.standon-calling.com after the festival for further instruction. You can request a refund online however you topped up: online or at top up stations.
Can I get cash out at the festival?
Yes. ATMs will be available on site.
Can I wash?
Yes. We have showers in our camping fields. Alternatively, you can take a dip in our outdoor heated swimming pool or book a hot tub session!
Do you have phone charging facilities & lockers?
We are currently confirming 2018 provision for this. In 2017 we had lockers in the campsites as well as a phone charging service in the campsites and festival arena.
Can I buy essential items at the festival?
Yes. We will have a general store where you can buy essentials such as a toothbrush, milk, water, toilet roll etc.
Do you have Lost Property?
Yes. If you find any lost property or have lost something yourself, please hand in or check with the Info tent on site. If you’ve already left the festival, contact firstname.lastname@example.org. Items will be kept for one month after the festival. Anything not claimed in this time will be given to charity or disposed of.
Can I bring my kids?
Absolutely. We are a family-friendly festival, with a huge programme of activities for children of all ages, as well as a dedicated family campsite.
We sell separate tickets for Young Adults (16-17) Teens (13-15), Children (4-12) and Infants (3 & under). All under 18s must be accompanied by a parent or guardian over 21 for the duration of the weekend with a valid Adult Weekend ticket. Please note on entry we operate a maximum of 2 Teens (13-15) OR Young Adults (16-17) per parent or guardian over the age of 21.
Do you provide a babysitting service?
We are confirming provision of this for 2018 currently.
Do you provide changing and feeding facilities?
Yes. Check with a member of staff in the family area for opening and closing times.
OTHER IMPORTANT QUESTIONS
Does the festival have disabled access?
We try our best to make the festival accessible and a great experience for everyone. If you would like to join us in 2018, we ask that you contact email@example.com as far in advance as possible to discuss your needs, or those of someone you care for. Further information can be found on our Accessibility Info page.
Can I bring my dog?
Of course! When you arrive you’ll be asked to register your dog, provide your contact details and sign a short terms and conditions of entry slip stipulating the following:
- I will keep my dog on a lead at all times
- I understand dogs are not permitted on The Lawn or in the designated Kid’s Areas
- I will pick up after my dog
- I understand if I am deemed to not be taking appropriate care of my dog I will be asked to leave the site
Where can I see who’s playing and when?
Once you’re at the festival, main stages will display line up information. Full stage schedules will be in the festival programme, available to buy from roaming sellers and at the merchandise stand.
How do I volunteer for Standon Calling 2017?
Please email firstname.lastname@example.org if you’re interested in volunteering for the 2018 festival. We have a range of roles on offer. We’ll be in touch in early 2018.
Alternatively, we’ll launch an application form on our website in early 2018.
How do I become an Ambassador for Standon Calling 2017?
Please email email@example.com if you’re interested in becoming an ambassador for the 2018 festival. Our ambassadors spread the word about the festival, earning themselves rewards by selling tickets with discounts to family and friends.
Where do I buy local tickets?
A limited number of local tickets will be available to buy at a discounted rate from Westwoods, Standon and TGs, Puckeridge. On sale soon for 2018.
Who qualifies as local?
Locals are defined as anyone living in the following villages:
- Wellpond Green
- Colliers Wood
We ask both local outlets to enforce this policy so you’ll need to provide proof of address when making your purchase.
If you encounter any issues trying to buy your local tickets and would like to speak with someone, please contact us directly on firstname.lastname@example.org.
Is there a locals discussion group?
Yes. If you’re a local or local ticket holder please join our Standon Calling locals Facebook group – www.facebook.com/groups/279012272200635/. We appreciate your support.
What are local ticket prices?
In 2017 local tickets were on sale at the following prices:
- Local Adult Weekend £100 (Sold Out) / £127
- Local Teen Weekend (13 – 17) £85
- Local Child (4-12) Weekend or Day £20
- Local Infant (0-3) Weekend or Day £5
- Local Adult or Teen Day £50
2018 tickets will go on sale soon.
Will the prices go up?
If the original allocation of local tickets sell out before the festival, we are likely to allocate further stock at slightly increased prices. We therefore advise you buy your ticket as early as possible to ensure you get the best price.
At any price, local tickets represent a significant saving on national pricing as a thank you for the much-appreciated local support of the festival.
Is there a locals’ gate?
Yes. The location and opening times of the gate for 2018 will be communicated to all local ticket holders and displayed at both TGs and Westwoods. We encourage you to walk to the festival where possible.