I can’t find my tickets, what should I do?
If you purchased your tickets online, check any email accounts you have thoroughly for a confirmation email or your e-tickets. If you cannot locate any correspondence from your ticket agent, contact them directly in the first instance. Our official ticketing agent, Universe, has a help centre here https://www.universe.com/help. Alternatively, you can email them firstname.lastname@example.org
If you have lost your physical ticket, please contact email@example.com attaching your receipt. If you have lost your receipt, please provide your full name and the email address you would have listed at the time of purchase.
I can’t come to Standon Calling anymore, what should I do?
If you bought your ticket through Universe you can login to your account and change the names allocated to your tickets www.universe.com. Please contact any other ticket agent directly to speak with them about any available options. Please note we have a no refunds policy on Standon Calling festival tickets.
I have a day ticket, can I camp as well?
Day ticket holders will not have access to the campsites. You are permitted to be on site from open to close on the day your ticket entitles you entry for.
What are the opening times of the festival?
Thursday: Car Park Entry 10:00 – 01:00 / Gates & Box Office 12:00 – 01:00 / Festival Arena Open 16:00
Friday: Car Park Entry 08:00 – 01:00 / Gates & Box Office 09:00 -01:00 / Festival Arena Close 04:00
Saturday: Car Park Entry 08:00 – 23:00 / Gates & Box Office 09:00 – 23:00 / Festival Arena Close 04:00
Sunday: Car Park Entry 08:00 – 22:00 / Gates & Box Office 09:00 – 22:00 / Festival Arena Close 02:30
How old do I need to be to enter the festival unaccompanied?
18+. All under 18s must be accompanied by a parent or guardian over the age of 21.
CAMPING & PARKING
How far is it from the car park to the campsite?
This can vary depending on when you arrive and which campsite you select – General, Family, Lavish Lands or Boutique. However, all are short walks. Pack light to make your life easier, you don’t need as much as you think! See all accommodation options here: www.standon-calling.com/info/accommodation
Can I bring a gazebo?
Yes. Please be considerate when pitching it and don’t take up more room than you need.
Can I bring a campervan?
Yes. For more information, or to buy campervan tickets and power hook ups, head to our tickets page.
I’m driving, do I need a car parking pass?
Yes. Head to our tickets page to purchase your car parking pass for 2017. Online pricing will be cheaper than buying on arrival — Weekend (£20) or Single Day, Friday, Saturday or Sunday, (£10). Parking is charged per vehicle.
I have a day ticket and I’m driving, can I leave my car at the festival site over night?
Single Day parking pass is only valid from open to close on the day you have purchased it for. You need to purchase a weekend car parking pass if you are planning to pick up your car the next day.
Can I build a fire?
No. Fires are not permitted in the campsites. There will be designated fire pits in the main arena.
Can I have a BBQ?
Small, disposable BBQs are permitted in the campsites. They must be raised off the ground to protect the grass and please do not BBQ inside your tent, for obvious safety reasons!
Can I bring a camp stove?
Yes. You can bring a small camping stove. It must be raised off the ground and do not use it inside your tent.
What day and time does the festival open?
The festival site opens on Thursday 27th July 2017 for all weekend ticket holders. Car Park Entry 10:00 – 01:00, Main Gate / Box Office 12:00 – 01:00, Festival Arena 16:00.
What day and time does the festival close?
The campsite must be clear by 12:00 noon on Monday 31st July 2017.
What are the Main Gate / Box Office opening times throughout the festival?
Thursday 12:00 – 01:00 | Friday 09:00 – 01:00 | Saturday 09:00 – 23:00 | Sunday 09:00 – 22:00. No entry on Monday 31st August.
IMPORTANT: Please do not arrive after the stated box office closing times, as you will not be able to enter the festival site.
Once I’m at the festival, can I come and go as I please?
Once your ticket has been exchanged for a wristband you can exit and enter the festival as many times as you’d like.
Please bring any alcohol to be consumed in the campsites with you the first time you enter the festival. If you need to bring alcohol in on a subsequent entry, please speak to a member of staff on the gate and ask for a pass confirming you have not yet brought alcohol onto site.
Do I need to bring ID?
Yes. Each named ticket holder will need to show ID if asked by security personal on the gate. If you cannot produce ID you may not gain entry to the festival. Types of ID accepted: Photo driving licence, passport, a PASS Card.
I’ve heard Standon Calling is cashless. How does that work?
When you arrive at the festival you will be issued with a wristband that has a unique RFID chip linked to your ticket. You can top up credit online before you arrive, or we have plenty of top up stations on site. You then use your wristband to pay for everything while you’re with us.
What if I have money left on my wristband after the festival?
Cash refunds are available from top up stations on site. You will also be able to request a refund online before 31st August 2017. Check back at www.standon-calling.com after the festival for further instruction. You can request a refund online however you topped up: online or at top up stations.
Can I get cash out at the festival?
Yes. ATMs will be available on site.
Can I wash?
Yes. We have showers in our camping fields. Alternatively, you can take a dip in our outdoor heated swimming pool or book a hot tub session!
Do you have phone charging facilities & lockers?
Lockers are provided by the Big Green Locker Co. Dimensions are 250mm High x 300mm Wide x 400mm Deep, and are operated using built in combination locks. Lockers will be available throughout the duration of the event and are very popular so booking is always recommended. Book online HERE.
There is also a phone charging service at the locker stand, so head down if you are running low on battery.
Can I buy essential items at the festival?
Yes. We will have a general store where you can buy essentials such as a toothbrush, milk, water, toilet roll etc.
Do you have Lost Property?
Yes. If you find any lost property or have lost something yourself, please hand in or check with the Info tent on site. If you’ve already left the festival, contact firstname.lastname@example.org. Items will be kept for one month after the festival. Anything not claimed in this time will be given to charity or disposed of.
Can I bring my kids?
Absolutely. We are a family-friendly festival, with a huge programme of activities for children of all ages, as well as a dedicated family campsite. We sell separate tickets for Teens (13-17), Children (4-12) and Infants (3 & under). Child and infant tickets are valid for one day or the entire weekend. All under 18s must be accompanied with a parent or guardian over 21.
Download the full programme as well as a special Tales of the Enchanted Valley colouring booklet here: www.standon-calling.com/families
Do you provide a babysitting service?
Yes! You can pre-book with Mortimer Nannies for 2017 here: www.eventbrite.co.uk/e/mortimer-nannies-x-standon-calling-tickets-32883635840
Do you provide changing and feeding facilities?
Yes. Check with a member of staff in the family area for opening and closing times.
OTHER IMPORTANT QUESTIONS
Can day ticket holders bring alcohol to the festival?
No. Alcohol can only be brought into the campsite. Day holders cannot access the campsites, therefore they are not permitted to bring alcohol.
Can weekend ticket holders bring alcohol to the festival?
Yes. If you are camping you can bring a limited amount of alcohol to be consumed in the campsite. The alcohol allowance per person for 2017 is either 12 cans of beer/lager/cider OR 75cl of spirits in a plastic container OR a single 2.25 litre box of unopened wine. No glass allowed on site.
Please bring any alcohol to be consumed in the campsites with you the first time you enter the festival. If you need to bring alcohol in on a subsequent entry, speak to a member of staff on the gate and ask for a pass confirming you have not yet brought alcohol onto site.
What time are bars open until?
Thursday 16:00 – 01:00 / Friday 10:00 – 04:30, Saturday 10:00 – 04:30, Sunday 10:00 – 02:30.
Does the festival have disabled access?
We try our best to make the festival accessible and a great experience for anyone who wishes to join us. Please contact email@example.com as far in advance as possible to discuss your needs, or those of someone you care for.
Can I bring my dog?
Of course! When you arrive you’ll be asked to register your dog, provide your contact details and sign a short terms and conditions of entry slip stipulating the following:
- I will keep my dog on a lead at all times
- I understand dogs are not permitted on The Lawn or in the designated Kid’s Areas
- I will pick up after my dog
- I understand if I am deemed to not be taking appropriate care of my dog I will be asked to leave the site
Where can I see who’s playing and when?
Check out line up information for 2017 here: www.standon-calling.com/lineup-2017
Programmes will full stage schedules will be available at the festival.
Each stage will also display line up information every day.
How do I volunteer for Standon Calling 2017?
Please email firstname.lastname@example.org if you’re interested in volunteering for the 2017 festival. We have a range of roles on offer. We’ll be in touch in early 2017.
How do I become an Ambassador for Standon Calling 2017?
Please email email@example.com if you’re interested in becoming an ambassador for the 2017 festival. Our ambassadors spread the word about the festival, earning themselves rewards by selling tickets with discounts to family and friends.
How do I contact if I have Access requirements?
For more information please visit our Access Information page here.
Where do I buy local tickets?
A limited number of local tickets are available to buy at a discounted rate from Westwoods, Standon and TGs, Puckeridge.
Who qualifies as local?
Locals are defined as anyone living in the following villages:
- Wellpond Green
- Colliers Wood
We ask both local outlets to enforce this policy so you’ll need to provide proof of address when making your purchase.
If you encounter any issues trying to buy your local tickets and would like to speak with someone, please contact us directly on firstname.lastname@example.org.
Is there a locals discussion group?
Yes. If you’re a local or local ticket holder please join our Standon Calling locals Facebook group – www.facebook.com/groups/279012272200635/. We appreciate your support.
What are local ticket prices?
Local tickets will sell at the following prices until they sell out or the festival takes place:
- Local Adult Day £50
- Local Teen Day £50
- Local Adult Weekend £127
- Local Teen Weekend (13 – 17) £85
- Local Child (4-12) Weekend £20
- Local Infant (0-3) Weekend £5
Child and Infant tickets are valid as weekend passes or for one day only if you will be buying adult day tickets.
Will the prices go up?
If local tickets sell out before the festival, we are likely to allocate further stock at slightly increased prices. We therefore advise you buy your ticket as early as possible to ensure you get the best price.
Is there a locals’ gate this year?
Yes. There will be a locals’ gate in 2017, the location will be shared on the locals’ Facebook group closer to the festival date. As a 2017 ticket holder you will also receive an email with this information. We encourage you to walk to the festival where possible.