25-28 JULY 2019, Hertfordshire, SG11 1EE

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TICKETS

I can’t find my tickets, what should I do?

If you purchased your tickets online, check any email accounts you have thoroughly for a confirmation email or your e-tickets, including your junk folder. If you cannot locate any correspondence from your ticket agent, contact them directly in the first instance.

If you purchased a ticket via the Standon Calling website, for 2018 this is via our primary ticketing agent, Universe. Click here for the Universe Help Centre. Alternatively, you can email them support@universe.com.

If you have lost a physical ticket, please contact info@standon-calling.com attaching your receipt,  and provide your full name and the email address you would have listed at the time of purchase.

I can’t come to Standon Calling anymore, what should I do?

If you bought your ticket through Universe you can login to your account and change the names allocated to your tickets, click here to edit your ticket information.

If you would like to change the primary email on your Universe account, click here.

Please contact any other ticket agent directly to speak with them about any available options. Please note we have a no refunds policy on Standon Calling festival tickets.

I have a day ticket, can I camp as well?

Day ticket holders will not have access to the campsites. You are permitted to be on site from open to close on the day your ticket entitles you entry for.

What are the opening times of the festival?

2018 Festival Opening Times are as follows:

Thursday 26th July: 12:00 – 23:00 (Car Park from 10:00 – 23:00)

Friday 27th July: 09:00 – 23:00 (Car Park from 08:00 – 23:00)

Saturday 28th July: 09:00 – 23:00 (Car Park from 08:00 – 23:00)

Sunday 29th July: 09:00 – 23:00 (Car Park from 08:00 – 23:00)

Please note you may not be able to gain access if you arrive outside of these times. All campsites and car parks must be clear by 12:00 on Monday 30th July.

Where can I read your Terms & Conditions and Privacy Policy?

Click here for our Terms and Conditions. Click here for our Privacy Policy.

How old do I need to be to enter the festival unaccompanied?

18+. All Teen or Young Adult ticket holders must be accompanied by a parent or guardian over the age of 21 for the duration of the weekend with a valid Adult Weekend ticket. All under 18 tickets must be bought in the same transaction as the accompanying Adult.

We operate a maximum of 2 Teens (13-15) OR Young Adults (16-17) per parent or guardian over the age of 21.

Please note on entry all under 18s need to arrive at the gate with their parent or guardian over the age of 21.

CAMPING & PARKING

GENERAL & FAMILY CAMPING

Your weekend ticket price includes general camping in the beautiful Hertfordshire countryside. We also have a dedicated family camping field, please select the family camping option when making your purchase. There is no extra charge for this but please be aware that this does not guarantee you a pitch as the family campsite is very popular. We advise that you arrive as early as possible to secure your pitch in the family campsite. All our camping areas have toilets and showers.

BOUTIQUE CAMPING

Choose from an incredible range of bespoke, high-quality accommodation. On sale now!
*You must buy a weekend festival ticket in addition to your boutique booking

LAVISH LANDS

Lavish Lands benefits include being closest to the festival arena, hot showers, superior toilet facilities, and a free weekend parking pass per order. Children aged 12 and under can camp in Lavish Lands for free when accompanied by an adult.

*Please be aware that due to the close proximity of the arena this campsite may not be suitable for young children and those in need of a quiet nights sleep.

CAMPERVANS

If you’d like to bring your live-in vehicle, you’ll need to purchase a campervan pass in addition to your festival ticket. Each plot is 9×6 metres and is located in the dedicated Campervan field. Please note only purpose built live-in vehicles are permitted in the Campervan field. If you’re bringing a caravan, once you have towed the caravan into the campervan field, you will then need to park your car in the car park (no additional charge). If you require more room, you’ll need to buy two passes and email us at info@standon-calling.com as soon as possible so we can reserve adjacent plots for you. Campervan pitches are allocated on a first come first served basis – if you are attending with friends we recommend arriving together to ensure the best chance of securing plots side by side. Power hook ups are not included, but can also be purchased separately.

How far is it from the car park to the campsite?

This can vary depending on when you arrive at the car park and which campsite you select – General, Family, Lavish Lands or Boutique. However, all are short walks. Pack light to make the walk as easy as possible. You don’t need as much as you think!

See all accommodation options for 2018 here: https://standon-calling.com/info/accommodation/

Can I bring a gazebo?

Yes. However, please be considerate when pitching it and don’t take up more room than you need. Be aware you could be asked to take it down should another member of the audience need space to pitch a tent.

Can I bring a campervan?

Yes. For more information, or to buy campervan tickets and power hook ups, head to our tickets page.

I’m driving, do I need a car parking pass?

Yes. Head to our tickets page to purchase your car parking pass for 2018. Online pricing will be cheaper than buying on arrival. Parking is charged per vehicle.

I have a day ticket and I’m driving, can I leave my car at the festival site over night?

Parking passes for single days are only valid from open to close on the day you have purchased the pass for. You need to purchase a weekend car parking pass if you are planning to leave your car overnight in the festival car park.

Can I build a fire?

No. Fires are not permitted in the campsites. There will be designated fire pits in the main arena.

Can I have a BBQ?

No. These are a fire hazard.

Can I bring a camp stove?

Yes. You can bring a small camping stove. It must be raised off the ground and do not use it inside your tent. This is the only instance where gas canisters are permitted to be brought into the festival. Maximum size of canister 220g and no more than 2.

ENTRY

What day and time does the festival open?

Thursday 26th July: 12:00 – 23:00 (Car Park 10:00 – 00:00)

Friday 27th July: 09:00 – 23:00 (Car Park from 08:00 – 00:00)

Saturday 28th July: 09:00 – 23:00 (Car Park from 08:00 – 00:00)

Sunday 29th July: 09:00 – 23:00 (Car Park from 08:00 – 00:00)

Please note you may not be able to gain access if you arrive outside of these times. All campsites and car parks must be clear by 12:00 on Monday 30th July.

What day and time does the festival close?

The campsite must be clear by 12:00 noon on Monday 30th July 2018.

What are the Main Gate / Box Office opening times throughout the festival?

Thursday 12:00 – 23:00 | Friday 09:00 – 23:00 | Saturday 09:00 – 23:00 | Sunday 09:00 – 23:00. No entry on Monday 30th July.

IMPORTANT: Please do not arrive after the stated box office closing times, as you will not be able to enter the festival site.

Once I’m at the festival, can I come and go as I please?

Once your ticket has been exchanged for a wristband you can exit and enter the festival as many times as you’d like.

Can I bring alcohol in with me?

Weekend ticket holders are permitted to bring alcohol for personal consumption into the campsites. Please bring any alcohol with you the first time you enter the festival. If you need to bring alcohol in on a subsequent entry, speak to a member of staff on the gate and ask for a pass confirming you have not yet brought alcohol onto site.

What is the alcohol allowance per person?

2018 alcohol allowances per person have been confirmed as:

12 cans of beer/lager/cider OR 75cl of spirits in a plastic container OR a single 2.25 litre box of unopened wine.

*No glass allowed on site.

I have a Day Ticket. Can I bring alcohol with me?

No. Alcohol can only be brought into the campsites. Day holders cannot access the campsites and are therefore not permitted to bring alcohol.

Do I need to bring ID?

Yes. Each named ticket holder will need to show ID if asked by security personal on the gate. If you cannot produce ID you may not gain entry to the festival. Types of ID accepted: Photo driving licence, passport, a PASS Card.

Although we have Under 18s wristbands, we operate Challenge 25 at our bars and reserve the right to refuse service of alcohol to anyone unable to show valid photo ID.

FACILITIES

I’ve heard Standon Calling is cashless. How does that work?

When you arrive at the festival you will be issued with a wristband that has a unique RFID chip linked to your ticket. You can top up credit online before you arrive (debit or credit card), or we have plenty of top up stations on site (cash, debit or credit card). You then use your wristband to pay for everything while you’re with us.

What if I have money left on my wristband after the festival?

Cash refunds are available from top up stations on site. You will also be able to request a refund online before 31st August 2018. Check back at www.standon-calling.com after the festival for further instruction. You can request a refund online however you topped up: online or at top up stations.

Can I get cash out at the festival?

Yes. ATMs will be available on site.

Can I wash?

Yes. We have showers in our camping fields. Alternatively, you can take a dip in our outdoor heated swimming pool or book a hot tub session!

Do you have premium toilets?

Yes. This year, Loowatt will be on the Village Green. These premium toilet facilities are a paid-for service, with day (from £13.50) or weekend (from £31.50) passes available. This offers unlimited access to all facilities, including comfortable toilets, lovely sinks, mirrors and even a styling area with complimentary beauty products, hairdryers and straighteners! Click here to book.

Do you have phone charging facilities & lockers?

Yes. iLocker will be providing phone charging lockers, small valuables lockers, large lockers and portable phone chargers- you can find them in the Village Green area. Pre-book here.

Can I buy essential items at the festival?

Yes. We will have a general store where you can buy essentials such as a toothbrush, milk, water, toilet roll etc.

Do you have Lost Property?

Yes. If you find any lost property or have lost something yourself, please hand in or check with the Info tent on site. If you’ve already left the festival, contact info@standon-calling.com. Items will be kept for one month after the festival. Anything not claimed in this time will be given to charity or disposed of.

FAMILY

Can I bring my kids?

Absolutely. We are a family-friendly festival, with a huge programme of activities for children of all ages, as well as a dedicated family campsite. Remember to register your kids’ info HERE, this is optional, but could help us in the instance that anybody gets lost. A reminder that all under 18s attending the festival must be accompanied by a responsible adult, aged 21+.

We sell separate tickets for Young Adults (16-17) Teens (13-15), Children (4-12) and Infants (3 & under). All under 18s must be accompanied by a parent or guardian over 21 for the duration of the weekend with a valid Adult Weekend ticket. Please note on entry we operate a maximum of 2 Teens (13-15) OR Young Adults (16-17) per parent or guardian over the age of 21.

Do you provide a babysitting service?

Yes. Mortimer Nannies will be providing this. Click here for further information and to choose your slot.

Do you provide changing and feeding facilities?

Yes. Check with a member of staff in the family area for opening and closing times.

OTHER IMPORTANT QUESTIONS

Does the festival have disabled access?

We try our best to make the festival accessible and a great experience for everyone. If you would like to join us in 2018, please visit our Accessibility Info page for more information.

Where can I find useful information on festival safety?

Here! Check out Festival Safe, a new website providing helpful information for anyone attending a festival- from total newbies to festival veterans. Everything from ‘what tent should I bring’ to ‘how can I look after my friends in hot weather’ is covered.

Can I bring my dog?’

Of course! When you arrive you’ll be asked to register your dog, provide your contact details and sign a short terms and conditions of entry slip stipulating the following:

  • I will keep my dog on a lead at all times
  • I understand dogs are not permitted on The Lawn or in the designated Kid’s Areas
  • I will pick up after my dog
  • I understand if I am deemed to not be taking appropriate care of my dog I will be asked to leave the site

You can pre-register your dog with the online form HERE

Where can I see who’s playing and when?

Please visit our 2018 Line Up page to see the latest line up announcements! Sign up to our newsletter or follow us on FacebookTwitter or Instagram for all the latest announcements.

Once you’re at the festival, main stages will display line up information. Full stage schedules will be in the festival programme, available to buy from roaming sellers and at the merchandise stand.

How do I volunteer for Standon Calling 2018?

Please visit the volunteers page on our website to register your interest to volunteer at this year’s festival!

How do I become an Ambassador for Standon Calling 2018?

Please visit the Ambassadors page on our website if you’re interested in becoming an ambassador for the 2018 festival. Our ambassadors spread the word about the festival, earning themselves rewards by selling tickets with discounts to family and friends.

LOCALS

Where do I buy local tickets?

A limited number of local tickets are currently on at a discounted rate from Westwoods, Standon and TGs, Puckeridge. For full details and prices please visit the locals page on our website.

Who qualifies as local?

Locals are defined as anyone living in the following villages:

  • Standon
  • Puckeridge
  • Barwick
  • Braughing
  • Wellpond Green
  • Latchford
  • Colliers Wood

We ask both local outlets to enforce this policy so you’ll need to provide proof of address when making your purchase.

If you encounter any issues trying to buy your local tickets and would like to speak with someone, please contact us directly on info@standon-calling.com.

Is there a locals discussion group?

Yes. If you’re a local or local ticket holder please join our Standon Calling locals Facebook group – www.facebook.com/groups/279012272200635/. We appreciate your support.

What are local ticket prices?

Earlybird: SOLD OUT

  • Local Adult Weekend £100
  • Local Young Adult Weekend (16 & 17) £95
  • Local Teen Weekend (13-15) £89
  • Local Child (4-12) Weekend or Day £30
  • Local Infant (0-3) Weekend or Day £5

Tier One: SOLD OUT

  • Local Adult Weekend £119
  • Local Young Adult Weekend (16 & 17) £109
  • Local Teen Weekend (13-15) £99
  • Local Child (4-12) Weekend £30
  • Local Infant (0-3) Weekend £5
  • Local Weekend Parking £15
  • Local Adult Day £50
  • Local Young Adult Day £50
  • Local Teen Day £45
  • Local Child Day £20
  • Local Infant Day £5
  • Local Day Parking £7

Tier Two: ON SALE NOW!

  • Local Adult Weekend £139
  • Local Young Adult Weekend (16 & 17) £129
  • Local Teen Weekend (13-15) £109
  • Local Child (4-12) Weekend £30
  • Local Infant (0-3) Weekend £5
  • Local Weekend Parking £15
  • Local Adult Day £60
  • Local Young Adult Day £50
  • Local Teen Day £55
  • Local Child Day £20
  • Local Infant Day £5
  • Local Day Parking £7

*All local ticket pricing represents a significant saving on national pricing. Ticket stock is limited, so buy early to avoid disappointment. All tickets are subject to a small booking fee.

Will the prices go up?

If the original allocation of local tickets sell out before the festival, we are likely to allocate further stock at slightly increased prices. We therefore advise you buy your ticket as early as possible to ensure you get the best price.

At any price, local tickets represent a significant saving on national pricing as a thank you for the much-appreciated local support of the festival.

Is there a locals’ gate?

Yes. The location and opening times of the gate for 2018 will be communicated to all local ticket holders and displayed at both TGs and Westwoods. We encourage you to walk to the festival where possible.