We love our audience and want them to have the best possible time at our festival. We take pride in our festival being an inclusive and safe space. Have a good look at the info below and let us know if you have any questions.
Where to Find Help Onsite
If you’re having issues onsite, we provide a number of services to help out:
- Stewards – our Stewards roam the site in high vis jackets
- Welfare Tent, 24 hour located in the arena
- First Aid Tent, 24 hour located in the arena
- Information Tent
- Campsite Hub
- Lavish Lands Reception
- Dedicated Accessibility Team and Reception
- Top Up Info Station
We want Standon Calling to be a safe place for everyone and therefore do not accept any discrimination towards any individuals or groups of individuals. Irrespective of the background of the individual be that gender, race, disability, age, religion or belief, sexual orientation, gender reassignment, marital or civil partnership status, pregnancy or maternity.
If you see any behaviour which you find worrying, please report it immediately to one of our Stewards and Security staff.
Taking care of yourself at the festival
We’ve put together some tips for a safer and better festival experience:
- Learn the layout of the festival. Take a look at our festival map ahead of the show, plus you can remind yourself via our Festival App. Memorise where you’re camped and decide on a meeting point with friends in case you get separated.
- Make friends with your camping neighbours. Whether you’re in general camping, family, boutique or quiet – get to know your nearby campers. It makes for a nicer festival experience, plus you can look out for each other and see some familiar faces.
- Keep your phone charged so you can contact friends and check our app for any urgent information. We have various phone charging stations onsite.
- Stay hydrated. We have free to use water points around the site, check our site map to find out where the taps are. We encourage all our festival goers to bring their own bottle to save on plastic waste at the festival.
- Know your limit, please drink and party responsibly. We want everyone to have the best time they possibly can at Standon Calling.
- Security and Stewards – here to help with questions, directions or any problems you may encounter.
- Keep your valuables safe. Please do not leave any valuables in your tents or unattended vehicles. We have lockers available for safe storage.
- Medication – prescribed medication will need to be accompanied by a letter or prescription for the ticket holder, and the medication will need to be in its original packaging with the label. Medication can be stored in the first aid facility or with our accessible team if required. Medical waste can be disposed of with the first aid team.
We do not allow open fires, candles or floating lanterns onsite. We currently do allow small BBQs but this policy is subject to weather conditions over the weekend.
We’re proud that Standon Calling is a safe and inclusive space – no matter what your age! We have some tips for making sure you and your children have the best time at the festival.
Although a small festival, crowds and loud noises can be confusing for young children. We advise you arrange meeting points, find ways to mark out your camping space and add your phone number to a paper wristband around your child’s wrist. We can supply these for you in our Welfare Tent.
If you have lost your child onsite, please find one of our Security, Stewards or head straight to the Welfare Tent where we will work to reunite you.
What To Do If You Have An Issue Onsite
If you have an issue onsite, no matter the severity, please talk to one of our Stewards or Security staff who wear high vis jackets and are stationed throughout the festival. They will contact our event management team who work alongside the police and emergency services and can get you access to the fastest support.
If you are able to get to the Welfare Tent, Campsite Hub or First Aid please do so.
If you are unable to find our Stewards or Security and it’s an emergency situation, please dial 999 as usual.
Carbon Monoxide is an odourless, poisonous gas. Please take extra caution if using gas stoves and under no circumstances should you have your cooking stove inside or near your tent.
For more information on Carbon Monoxide, please head to this website.
Our Welfare Tent is open 24 hours throughout the festival.
It is located in the arena and prominently signposted. If you need to find the Welfare Tent please consult our festival map found via our App or ask one of our Stewards or Security staff.
Welfare provides support to customers who find themselves in distress and need a safe, secure place to turn to. Our Welfare Tent provides support and a safe haven for festival attendees, advising on issues including drug and alcohol abuse, safe sex, addiction, exhaustion & domestic issues.
First Aid Tent
There is a First Aid point in the arena, staffed with medical professionals, including doctors, nurses, paramedics and mental health practitioners who can provide confidential consultations at any time throughout the duration of the festival. We also have full ambulance access and on site emergency vehicles to transfer patients.
Our campsite hub is open 24 hours and provides support for those in the campsites. If the arena is closed and you have an issue, please head to the Campsite Hub and they will get you the help you need.
Drug Policy & Prevention
Standon Calling has a zero tolerance policy to drugs including: “legal” highs / herbal highs / research chemicals / NPS / poppers / nitrous oxide “laughing gas” and the misuse of prescription drugs.
We have searches on arrival to the festival, trying to enter the festival with drugs will result in refusal of entry, eviction or prosecution.
We provide a drug amnesty should you wish to safely and legally dispose of any prohibited items before you enter the Main Gate.
As well as having our own security teams, we work closely with the local and national police to control drugs entering the site.
We work to ensure the safety of all customers during their time at Standon Calling. This work includes providing medical and welfare staff specialising in drug harm reduction, working with national intelligence to monitor trends and dangers, working alongside the police as a part of our planning and operational running and working with organisations such as Festival Safe to provide information to customers on harm reduction and safety measures.
If you have any drug related issues onsite, please speak to any of our Stewards and Security team or head to our Welfare or First Aid Tents.
We have CCTV stationed throughout the site for the safety and security of our audience and staff.
For more information on how to stay safe at festivals, please head to Festival Safe: https://www.festivalsafe.com/