25-28 JULY 2019, Hertfordshire, SG11 1EE

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Standon Calling is proud to be working alongside Attitude Is Everything to make the festival as access-friendly as possible. We aim to cater for all access needs to ensure everyone has an enjoyable time.  If you have a disability, specific requirements, or care for someone who does, and plan on joining us, we would like to understand your access needs in full.

We encourage all other festivals to work towards becoming access-friendly. More information on how to do so can be found here.

STANDON CALLING 2019 – ACCESSIBLE INFORMATION

We are in the process of updating this page to make it relevant for Standon Calling 2019. Some of the information on this page regarding the festival site may be in reference to 2018 – please use this information as a guide for now. If the answer you’re looking for isn’t on this page please contact us.

HOW DO I CONTACT YOU TO DISCUSS MY ACCESS NEEDS? 

Email access@standon-calling.com and our Accessibility Manager – Rob Lee – will be in touch. If you do not feel confident communicating via email, please contact Rob with a number he can contact you on and he will give you a call. Alternatively, if you would like to write to us our postal address is: Standon Calling Ltd, 25 Horsell Road, London, N5 1XL

We endeavour to respond to all access queries within 10 working days, but this can occasionally take longer during busy periods and in the run up to the festival.

HOW ACCESSIBLE IS THE FESTIVAL SITE?

Standon Calling is a green field site which takes place on the grounds of Standon Lordship.

We have a fairly level festival arena and an accessible campsite which is predominantly flat and suitable for wheelchairs. However, as with any festival site, the terrain can be uneven in places and there is a hill on the walk to the general campsite. If it rains it may get muddy.

2018 SITE MAP
A map displaying the accessible facilities at the festival
Standon Calling 2018 Accessible Site Map

 

DISTANCES ON SITE 

The festival site is fairly compact, offering short distances to travel between the Accessible Campsite and all the main festival stages. Distance between key locations for 2019 TBC, these were the distances between the Accessible Campsite and key locations in 2018:

  • Main Stage – 145 metres
  • Starbase Standon (Stage 2) – 370 metres
  • Laundry Meadows – 175 metres
  • First Aid – 140 metres
  • Accessible Weekend Car Park – 1 metre

*Maximum distance between two furthest stages – 315 metres

BOOKABLE ACCESS FACILITIES

2 FOR 1 – FREE PERSONAL ASSISTANT TICKET

The bookable access facilities at Standon Calling 2019 are not currently available to book, but they will become available shortly. If you do have any questions in the meantime, please email access@standon-calling.com

For those who require assistance when attending the festival we provide one free ticket for their Personal Assistant (PA). To gain a PA ticket, disabled attendees must first purchase a ticket for themselves from our website here, then fill out the “2 for 1 Personal Assistant” section on our Accessible Request form.

Please do not buy a ticket for your PA as this will not be refunded. We will not be able to refund any tickets holders who become a PA at a later date.

Once you have filled out this form you will need to provide evidence of your disability to support your request.

Please scan or photograph the evidence and send it to access@standon-calling.com. Alternatively, you can post it to the following address:

Standon Calling Ltd, 25 Horsell Road, London, N5 1XL

The following forms of copied evidence are accepted:

  • Front page of DLA / PIP (no specific rate required)
  • Front page of Attendance Allowance letter (no specific rate required)
  • Evidence of being severely sight impaired (blind)
  • Recognised Assistance Dog ID card
  • CredAbility Access Card with a +1 symbol

We recognise that the evidence stated above might not include everyone who has an access requirement. If you do not have any of the above evidence but wish to apply for a PA ticket you are welcome to email or post copies of any additional evidence that supports your application. Alternatively you can contact us to discuss your application. All applications will be judged on a case-by-case basis.

The deadline for free PA ticket requests is Friday 12th July 2019.  We will not be able to process any free PA ticket requests received after this date. Please apply as early as possible to avoid disappointment!

ACCESSIBLE CAMPSITE

The bookable access facilities at Standon Calling 2019 are not currently available to book, but they will become available shortly. If you do have any questions in the meantime, please email access@standon-calling.com

The accessible campsite is located close to festival arena to allow easy access in to the arena. To book a place in accessible camping please fill out the “Accessible Campsite” section on our Accessible Request form.

Once you have filled out this form you will need to provide evidence of your disability to support your request.

There are accessible toilets, accessible showers, a covered charging point for electric wheelchairs and a kettle located in this campsite.

The on site access team will be based in the accessible campsite on site and can assist with any issues.

Please note there is a limit of 4 adults per group in the accessible campsite (this includes yourself and your PA). We’re able to accommodate additional children but please contact us in advance. There is very limited space in the accessible campsite and we want to fit as many people in as possible – please be considerate of others and do not bring tents larger than what you require.

There is a very limited amount of space in the accessible campsite for campervans which is available on a first come first serve basis. Please contact us in advance if you wish to bring a campervan. You must purchase a campervan ticket in addition to your weekend festival ticket.

The deadline for accessible campsite requests is Friday 12th July 2019. However if the campsite capacity is reached  before this date we may close applications early. Please apply as early as possible to avoid disappointment!

ACCESSIBLE PARKING

The bookable access facilities at Standon Calling 2019 are not currently available to book, but they will become available shortly. If you do have any questions in the meantime, please email access@standon-calling.com

We offer free accessible parking for weekend and day ticket holders with access requirements. If you are disabled and require accessible parking please fill out the “Accessible Parking” section in the Accessible Request form.

Once you have filled out this form you will need to provide evidence of your disability to support your request. We are not able to refund any car park tickets that have been purchased in error.

The deadline for accessible parking requests is Friday 12th July 2019. However if our accessible car parks have reached capacity before this date we may close applications early. Please apply as early as possible to avoid disappointment!

DISABLED VIEWING PLATFORM

The bookable access facilities at Standon Calling 2019 are not currently available to book, but they will become available shortly. If you do have any questions in the meantime, please email access@standon-calling.com

There is a viewing platform overlooking the Main Stage. To gain access to the viewing platform you will require a viewing platform wristband. To request a viewing platform wristband, please fill out the “Disabled Viewing Platform” section in the Accessible Request form.

Once you have filled out this form you will need to provide evidence of your disability to support your request.

You can also request one Personal Assistant lanyard which will allow you to easily change the person who joins you on the platform. Only one PA will be able to accompany you, otherwise you are taking up space that another disabled person may require.

The viewing platform will have an accessible toilet and seating. It will be monitored by a steward who will be checking all wristbands and lanyards to ensure that only people with the correct accreditation are allowed on.

Please note that the viewing platform is available on a first come first serve basis.

BUGGIES

Details for 2019 are currently TBC. This page will be updated once we are able to confirm details.

ARRIVAL GUIDE

WHAT TO DO ON ARRIVAL

If you arriving at the festival by car,  please follow the signs for for “Access”. You will be directed to the accreditation office where you will collect your wristbands. You will receive an email closer to the time of the festival confirming what to do on arrival.

If you are arriving by public transport, please contact us in advance so we can arrange for the on site accessible team to collect you from the dedicated pick up and drop off point in the car park.

WHAT DO I NEED IN ORDER TO COLLECT MY WRISTBAND?

Your ticket (please print off at home before the festival) and ID. There is no need to bring evidence of disability if you have already provided it in advance to arrange your Personal Assistant ticket or book your place in the accessible campsite.

SITE OPENING TIMES

This information is currently to be confirmed for 2019. The following is based on the 2018 festival and are to be used as a guide, please check back closer to the time of the event for final timings:

Thursday 12:00 – 01:00 | Friday 09:00 – 01:00 | Saturday 09:00 – 23:00 | Sunday 09:00 – 22:00. No entry on Monday.

IMPORTANT: Please do not arrive after the stated closing times, as you will not be able to enter the festival site.

TOILETS

There are disabled toilets located in the accessible campsite, the main stage viewing platform and in the first aid tent. All toilets are located either in back of house, or will be monitored by stewards, so there is no need for a radar key. Your wristband will grant you toilet access at all of these facilities. There are also accessible toilets located in each toilet block in the arena, these are padlocked and require a code to gain access.

MEDICAL AND WELFARE SERVICES

SERVICES ON SITE

We have 24 hour medical and welfare facilities that can be found in the welfare tent in the arena. If you have any specific questions relating to a medical need during your time with us at the festival you’d like to discuss in advance, please email us access@standon-calling.com

FRIDGE POLICY

The bookable access facilities at Standon Calling 2019 are not currently available to book, but they will become available shortly. If you do have any questions in the meantime, please email access@standon-calling.com

There is a medication fridge located in the accessible campsite. Please ensure that you have filled out the Fridge section in the Accessible Request form. If you are bringing a campervan and have your own fridge, email us in advance and we can arrange power. If you are attending for the day and need to store medication, please contact us in advance so that we can arrange storage with the on site medical team in the arena.

QUESTIONS?

If you have any specific questions relating to a medical need please contact us using the access@standon-calling.com email address.

ACCESS TO PERFORMANCE

We are in discussion with Performance Interpreting about bringing BSL trained performance interpreters to Standon Calling. If you are deaf or hard of hearing and would be interested in this service please contact us at access@standon-calling.com

HEARING INDUCTION LOOP

There is a hearing induction loop located in the accessible accreditation cabin and in the information tent. If there is a specific venue at the festival where you would like to request a hearing induction loop please contact us in advance.

ASSISTANCE DOGS

Standon Calling is a dog-friendly festival with many attendees choosing to bring their dogs with them. There are water points across the festival site and all owners are expected to clean up after their dog. Please email us in advance if you are planning on bringing an assistance dog.

STROBE LIGHTING

Please be aware that strobe lighting is in use during some performances at the festival.

PROGRAMMING

Running times are displayed on large print boards at each live music stage. We can also provide large print programmes when requested in advance. The deadline to request a large print programme is Friday 12th July 2019.

MYSTERY SHOPPERS

Attitude Is Everything recruit mystery shoppers and volunteers to visit Standon Calling. If you would like to attend Standon Calling as a mystery shopper and provide feedback to help us improve our access facilities in future years please visit their website here.

OTHER INFO

If you have any further questions on access at Standon Calling festival please contact our Accessibility Manager – Rob Lee – at access@standon-calling.com