26-29 JULY 2018, Hertfordshire, SG11 1EE

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Standon Calling is proud to be working alongside Attitude Is Everything to make the festival as access-friendly as possible. We aim to cater for all access needs to ensure everyone has an enjoyable time.  If you have a disability, specific requirements, or care for someone who does, and plan on joining us, we would like to understand your access needs in full.

We encourage all other festivals to work towards becoming access-friendly. More information on how to do so can be found here.

STANDON CALLING 2018 – ACCESSIBLE INFORMATION

We are in the process of updating the information on this page to improve our accessible facilities for  2018 . If the answer you’re looking for isn’t on this page please contact us.

HOW DO I CONTACT YOU TO DISCUSS MY ACCESS NEEDS? 

Email access@standon-calling.com and our Access Officer – Rob Lee – will be in touch. If you would prefer a callback,  email your contact telephone number. Alternatively, if you would like to write to us our postal address is: Standon Calling Ltd, 25 Horsell Road, London, N5 1XL

We endeavour to respond to all access queries within 10 working days, but this can occasionally take longer during busy periods and in the run up to the festival.

The deadline for accessible requests is Thursday 12th July 2018. However if our full capacity is reached  before this date we may close applications early. Please apply as early as possible to avoid disappointment!

HOW ACCESSIBLE IS THE FESTIVAL SITE?

Standon Calling is a green field site which takes place at Standon Lordship.

We have a fairly level festival arena and an accessible campsite which is predominantly flat and suitable for wheelchairs. However, as with any festival site, the terrain can be uneven in places and there is a hill on the walk to the general campsite. If it rains it may get muddy. Our site map for 2018 is currently being finalised. This page will be updated once the site map is ready to share.

SITE MAP

Our site map for 2018 is currently being finalised. This page will be updated once the site map is ready to share.

DISTANCES ON SITE 

The festival site is fairly compact, offering short distances to travel between the Accessible Campsite and all the main festival stages. We are currently finalising our site plan for 2018, these were the distances between the Accessible Campsite and key locations in 2017:

  • Main Stage – 260 metres
  • Cinderella’s Motel – 250 metres
  • Laundry Meadows – 150 metres
  • First Aid – 115 metres

*Maximum distance between two furthest stages – 300 metres
**Please note, in 2018 the location of the Accessible Campsite and Accessible Car Park will be different from 2017. Information will be updated nearer to the time of the festival.

ACCESSIBLE PARKING

We offer accessible parking for day or weekend ticket holders with access requirements. If you require assistance getting from the car park to the accessible campsite, a buggy will be made available to you. In 2017, the distance from the car park to the accessible campsite was 360 metres. For 2018 the distance will be confirmed closer to the time of the festival, but we expect it to be a shorter distance.

 

BOOKABLE ACCESS FACILITIES

2 FOR 1 – FREE PERSONAL ASSISTANT TICKET

For those who require assistance when attending the festival we provide one free ticket for their Personal Assistant (PA). To gain a PA ticket, disabled attendees must first purchase a ticket for themselves from our website here, then fill out the “2 for 1 Personal Assistant” section on our Accessible Request form which can be found here.

Please do not buy a ticket for your PA as this will not be refunded. We will not be able to refund any tickets holders who become a PA at a later date.

Once you have you filled out this form you will need to provide evidence of your disability to support your request.

Please scan or photograph the evidence and send it to access@standon-calling.com. Alternatively, you can post it to the following address:

Standon Calling Ltd, 25 Horsell Road, London, N5 1XL

The following forms of copied evidence are accepted:

  • Front page of DLA / PIP (no specific rate required)
  • Front page of Attendance Allowance letter (no specific rate required)
  • Evidence of being severely sight impaired (blind)
  • Recognised Assistance Dog ID card
  • CredAbility Access Card with a +1 symbol

We recognise that the evidence stated above might not include everyone who has an access requirement. If you do not have any of the above evidence but wish to apply for a PA ticket you are welcome to email or post copies of any additional evidence that supports your application. Alternatively you can contact us to discuss your application. All applications will be judged on a case-by-case basis.

The deadline for PA requests is Thursday 12th July 2018. However if our full capacity is reached  before this date we may close applications early. Please apply as early as possible to avoid disappointment!

ACCESSIBLE CAMPSITE

The accessible campsite will be in a new location for 2018 (site map coming soon!) it will be located close to festival arena to allow easy access to the arena entrance. To book a place in accessible camping please fill out the “Accessible Campsite”section on our Accessible Request form which can be found here.

There are accessible toilets, accessible showers, a covered charging point for electric wheelchairs and a kettle located in this campsite.

Abbie will be the onsite Access Manager – she and her team will be based in the accessible campsite on site and can assist with any issues.

Please note there is a limit of 4 adults per group in the accessible campsite (this includes yourself and your PA). We’re able to accommodate additional children but please contact us in advance. There is limited space in the accessible campsite and we want to fit as many people in as possible – please be considerate of others.

There is a very limited amount of space in the accessible campsite for campervans which is available on a first come first serve basis. Please contact us in advance if you wish to bring a campervan.

The deadline for accessible campsite requests is Thursday 12th July 2018. However if our full capacity is reached  before this date we may close applications early. Please apply as early as possible to avoid disappointment!

DISABLED VIEWING PLATFORM

There is a viewing platform overlooking the Main Stage. To gain access to the viewing platform you will require a viewing platform wristband. To request a viewing platform wristband, please fill out the “Disabled Viewing Platform” section in the Accessible Request form which can be found here.

You can also request one Personal Assistant lanyard which will allow you to easily change the person who joins you on the platform. Only one PA will be able to accompany you, otherwise you are taking up space that another disabled person may require.

The viewing platform will have wheelchair charging facilities, an accessible toilet and seating. It will be monitored by a steward who will be checking all wristbands and lanyards to ensure that only people with the correct accreditation are allowed on.

Please note that the viewing platform is available on a first come first serve basis.

ACCESSIBLE PARKING

We offer accessible parking for day or weekend ticket holders with access requirements. If you require accessible parking please fill out the “Accessible Parking” section in the Accessible Request form which can be found here.

BUGGIES

Details for 2018 are currently TBC. This page will be updated once we are able to confirm details.

ARRIVAL GUIDE

SITE OPENING TIMES

This information is currently to be confirmed for 2018. The following is based on the 2017 festival and is to be used as a guide, please check back closer to the time of the event for final timings:

Thursday 12:00 – 01:00 | Friday 09:00 – 01:00 | Saturday 09:00 – 23:00 | Sunday 09:00 – 22:00. No entry on Monday 31st August.

IMPORTANT: Please do not arrive after the stated closing times, as you will not be able to enter the festival site.

WHAT TO DO ON ARRIVAL

When you arrive at the festival follow the signs for for “Access”. You will be directed to the accreditation office where you will receive information and collect your wristbands. You will receive an email closer to the time of the festival confirming what to do on arrival.

WHAT DO I NEED IN ORDER TO COLLECT MY WRISTBAND?

Your ticket (please print off at home before the festival) and ID. There is no need to bring evidence of disability if you have already provided it in advance to arrange your Personal Assistant ticket or book your place in the accessible campsite.

TOILETS

There are disabled toilets located in the accessible campsite, the main stage viewing ramp and in the first aid tent. All toilets are located either in back of house, or will be monitored by stewards, so there is no need for a radar key. Your wristband will grant you toilet access at all of these facilities.

MEDICAL AND WELFARE SERVICES

SERVICES ON SITE

We have 24 hour medical and welfare facilities that can be found in the first aid tent. If you have any specific questions relating to a medical need during your time with us at the festival you’d like to discuss in advance, please email us access@standon-calling.com

FRIDGE POLICY

There is a medication fridge located in the accessible campsite. Please ensure that you have filled out the Fridge section in the Accessible Request form which can be found here. If you are bringing a campervan and have your own fridge, email us in advance and we can arrange power. If you are attending for the day and need to store medication, please contact us in advance so that we can arrange storage with the on site medical team in the arena.

QUESTIONS?

If you have any specific questions relating to a medical need please contact us using the access@standon-calling.com email address.

ACCESS TO PERFORMANCE

Currently we do not offer this on site, however we are in discussion with Performance Interpreting about bringing BSL trained performance interpreters to Standon Calling 2018. If you are deaf or hard of hearing and would be interested in this service please contact us at access@standon-calling.com

HEARING INDUCTION LOOP

There is a hearing induction loop located in the accessible accreditation cabin and in the information tent. If there is a specific venue at the festival where you would like to request a hearing induction loop please contact us in advance.

ASSISTANCE DOGS

Standon Calling is a dog-friendly festival with many attendees choosing to bring their dogs with them. There are water points across the festival site and all owners are expected to clean up after their dog. Please email us in advance if you are planning on bringing an assistance dog.

STROBE LIGHTING

Please be aware that strobe lighting is in use during some performances at the festival.

MYSTERY SHOPPERS

Attitude Is Everything recruit mystery shoppers and volunteers to visit Standon Calling. If you would like to attend Standon Calling as a mystery shopper and provide feedback to help us improve our access facilities in future years please visit their website here.

OTHER INFO

If you have any further questions on access at Standon Calling festival please contact our Access Officer – Rob Lee – at access@standon-calling.com