27-30 JULY 2017, Hertfordshire, SG11 1EE

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Standon Calling festival is proud to be recognised by Attitude Is Everything as an access-friendly festival. We aim to cater for all access needs to ensure everyone has an enjoyable time.  If you have a disability, specific requirements, or care for someone who does, and plan on joining us, we would like to understand your access needs in full.

HOW DO I CONTACT YOU TO DISCUSS MY ACCESS NEEDS? 

Email access@standon-calling.com and our Access Officer – Rob Lee – will be in touch. If you would prefer a callback,  email your contact telephone number.

We endeavour to respond to all access queries within 5 working days, but this can occasionally take longer during busy periods in the run up to the festival.

Make sure to email any access requests to us at least two weeks prior to the festival. Please note that we may not be able to fulfil any requests received after this time.

HOW ACCESSIBLE IS THE FESTIVAL SITE?

Standon Calling is a green field site.

We have a fairly level festival arena and an accessible campsite which is predominantly flat and suitable for wheelchairs.

However, as with any festival site, the terrain can be uneven in places and there is a hill on the walk to the general campsite.

The sites does not get very muddy in the event of adverse weather.

DISTANCES ON SITE 

The festival site is fairly compact, offering short distances to travel between the Accessible Campsite and all the main festival stages. Distances between the Accessible Campsite and key locations listed below:

  • Main Stage – 260 metres
  • Cinderella’s Motel – 250 metres
  • Laundry Meadows – 150 metres
  • First Aid – 115 metres

*Maximum distance between two furthest stages – 300 metres

**Please note that the Accessible Campsite has moved location this year – it is now closer to the Accessible Car Park

ACCESSIBLE PARKING

We offer accessible parking for day or weekend ticket holders with access requirements. The distance from the Accessible Car Park to Accessible Camping is 360 metres. If you require assistance getting from the car park to the campsite, a buggy will be made available to you.

BOOKABLE ACCESS FACILITIES

CARER TICKETS

We offer a free carer ticket to those who require assistance when attending the festival. To gain a free carer ticket, you will first need to a purchase a ticket for yourself from our website here, then forward your booking confirmation email to access@standon-calling.com and provide evidence of your disability to support your request.

Please scan or photograph the evidence and send it to access@standon-calling.com. Alternatively, you can post it to the following address:

Standon Calling Ltd, Unit 1, 203 Richmond Road, London, E8 3NJ

The following forms of copied evidence are accepted:

  • Front page of DLA / PIP (no specific rate required)
  • Front page of Attendance Allowance letter (no specific rate required)
  • Evidence that registered severely sight impaired (blind)
  • Recognised Assistance Dog ID card

We recognise that the evidence stated above might not include everyone who has an access requirement. If you do not have any of the above evidence but wish to apply for a free carer ticket you are welcome to email or post copies of any additional evidence that supports your application. Alternatively you can contact us to discuss your application. All applications will be judged on a case by case basis.

We want to fully understand your disability to ensure that we’re fully able to cater for your access needs . When applying for your carer ticket please make sure to include the following information:

  • Information about your disability
  • The name of your carer who will be attending with you
  • A contact number for yourself or your carer
  • Your full postal address
  • Any other relevant information that you feel may help us fulfil your access needs
VIEWING PLATFORM

There is a viewing platform overlooking the Main Stage. To gain access to the viewing platform you will require a viewing platform wristband, please email access@standon-calling.com ahead of the festival to request a wristband. You can also request a Personal Assistant lanyard which will allow you to easily change the person who joins you on the platform.

The steward on the platform will check all wristbands and lanyards to ensure that the viewing platform isn’t over capacity. Please note that at particularly busy times, if you are not a wheelchair user and a customer in a wheelchair requires use of the viewing platform you may be asked to vacate the platform to allow them on.

ACCESSIBLE CAMPSITE

The accessible campsite is located very close to festival arena to allow easy access to the entrance. To book a place in accessible camping, please email access@standon-calling.com and provide the following information:

  • Information about your disability
  • The name of your carer
  • A contact number for yourself or your carer
  • Number of people in your party who wish to camp in accessible camping
  • Any other relevant information that you feel may help us fulfil your needs in the accessible campsite

If you are planning on bringing a campervan please email us at least two weeks ahead of the festival so we can ensure we’re able to fit your vehicle in accessible camping.

There is an access manager on site who can assist with any issues but they are not based in the campsite.

ACCESSIBLE PARKING

Please email us in advance if you require accessible parking. The Accessible Car Park is located next to accreditation where you will need to go on arrival. Here is where you will also collect any viewing platform wristbands and lanyards that you may have requested. You will also receive directions on how to get to accessible camping (located 360 metres away).

If you require assistance, you can also drop off your bags with a member of the team who will drive you and your luggage to the accessible campsite in a buggy.

ARRIVAL GUIDE

SITE OPENING TIMES

This information is currently to be confirmed for 2017. The following is to be used as a guide, please check back closer to the time of the event for final timings:

Thursday 12:00 – 01:00 | Friday 09:00 – 01:00 | Saturday 09:00 – 23:00 | Sunday 09:00 – 22:00. No entry on Monday 31st August.

IMPORTANT: Please do not arrive after the stated closing times, as you will not be able to enter the festival site.

WHAT TO DO ON ARRIVAL

When you arrive at the festival you will be directed to the accreditation office based in the accessible car park where you will receive information and collect your wristbands.

WHAT DO I NEED IN ORDER TO COLLECT MY WRISTBAND?

Your ticket (please print off at home before the festival) and ID. There is no need to bring evidence of disability if you have already contacted us before the festival to arrange your free carer ticket or book your place in the accessible campsite.

TOILETS

There are disabled toilets located in the accessible campsite, the main stage viewing ramp and in the first aid tent. All toilets are located either in back of house, or will be monitored by stewards, so there is no need for a radar key. Your wristband will grant you toilet access at all of these facilities.

MEDICAL AND WELFARE SERVICES

SERVICES ON SITE

We have 24 hour medical and welfare facilities that can be found in the first aid tent (90 metres from Accessible Camping). If you have any specific questions relating to a medical need during your time with us at the festival you’d like to discuss in advance, please email us access@standon-calling.com

FRIDGE POLICY

If a fridge is required for medicine storage, please contact us in advance so that we can liaise with the on site medical team. Alternatively, if you are bringing a campervan and have your own fridge, email us in advance and we can arrange power.

QUESTIONS?

If you have any specific questions relating to a medical need please contact us using the access@standon-calling.com email address.

ACCESS TO PERFORMANCE

At the present time, Standon Calling does not offer any services for those who are deaf / hard of hearing or people with vision impairment. This is something we hope to offer in the future.

ASSISTANCE DOGS

Standon Calling is a dog-friendly festival with many attendees choosing to bring their dogs with them. There are water points across the festival site and all owners are expected to clean up after their dog. Please email us in advance if you are planning on bringing an assistance dog.

STROBE LIGHTING

Please be aware that strobe lighting is in use during some performances at the festival.

OTHER INFO

If you have any further questions on access at Standon Calling Festival please contact our Access Officer – Rob Lee – at access@standon-calling.com

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