STANDON CALLING CASHLESS PAYMENT SYSTEM
Standon Calling is a cashless festival. This means the wristband you wear across the weekend stores your spending money and is your single method of payment for everything.
It works a bit like an Oyster Card. You top up your wristband, and then use it at all the traders, bars and experiences on site.
You can top up your wristband online before the festival by creating a personal account. You can then link your ticket to your wristband – you will receive your wristband at the festival when you hand over your ticket. We also have top up stations on site, where you can top up in person by cash or card.
It’s still important to bring a valid debit or credit card with you to the festival, so that you can pay for any food or transport upon leaving the site. We have lockers available where these can be stored.
You can now TOP UP your wristband with money to spend at the festival.
We recommend you sign up for auto top up which means any additional spending money you need, once you’ve run out, can be transferred from your bank to your wristband without needing to go to a top-up station. You can choose from £20, £40, £60 or £80 bundles.
Plus, when you select a minimum of £40 auto top up you will receive reward credit from us to spend at the bar!
N.B It is very important you use your own ticket barcode, and not the ticket of a friend or relative in the same booking. This is so your wristband is linked to your own credit.
QUESTIONS & ANSWERS
I don’t want to top up my wristband before the festival, can I top up on site?
We recommend creating a Personal Standon Calling Cashless Account before the festival to top up funds on to your wristband. You will be able to top up your wristband at the festival at one of our top up stations which will accept cash and card payments. Please be aware top up stations can be very busy during peak times and it is likely that you will have to queue.
Can I top up my wristband without having to queue up at a top up station?
Yes. If you create a Personal Standon Calling Cashless Account before the festival then you will be able to log in to your account using your smartphone to top up funds at the festival.
Can I create a Personal Standon Calling Cashless Account while I am at the festival?
Yes. You can create a Cashless Account at the festival by registering online using your smartphone. All you will need is your wristband UID number. Register online: www.standon.account.playpass.eu
I have arrived at the festival without creating a Personal Standon Calling Cashless Account. I have added funds at a top up station at the festival, can I still create a personal account to make my funds more secure?
Yes. You can create a Personal Account at any point during the festival by using your smart phone. register online: www.standon.account.playpass.eu
What is Auto Top Up and how does it work?
When you sign up for a Personal Standon Calling Cashless Account you will have the option to sign up for “Auto Top Up”. Signing up for “Auto Top Up” means that when you run out of funds on your wristband, you will be able to automatically top up a pre determined amount without having to queue up at a top up station.
As an added incentive, if you sign up for “Auto Top Up” and select any of the below amounts you will receive some free credit to spend at any bar on site:
£40 Auto Top Up = £3 free bar credit
£60 Auto Top Up = £5 free bar credit
£80 Auto Top Up = £10 free bar credit
The free bar credit will automatically be deducted from your wristband credit when making purchases at the bar.
You are only awarded free bar credit once at the festival, not on every instance that auto top up comes in to effect.
I think I have been overcharged by a trader at the festival, how can I query this?
If you ask the trader to show you your last transaction, they will ask you to tap your wristband on their payment device – this will display your last payment transaction. If you need to look at an earlier transaction, you will need to visit the PlayPass Customer Service Desk and they will be able to assist you.
I think I have synced the wrong ticket to my wristband, what do I do?
Please visit the PlayPass Customer Service Desk in the arena and they will be able to assist you.
I’ve topped up at the festival and my money hasn’t synced to my wristband, why is this?
There are rare occasions on site when the internet network can go down, during this period any new funds that you have added will not sync to your wristband. Rest assured that your bank account will not have been debited when the network is down. At any point, you can ask a trader or the PlayPass Customer Service Desk to check how much credit is left on your wristband.
Can I see a full breakdown of my transactions over the course of the festival?
Yes. After the festival when you have applied for your refund, you will be provided with a PDF document which will detail all the transactions that have been made using your wristband at the festival.
Are there cash machines at the festival?
Yes, there will be cash machines on site. We advise having some cash on you when leaving the site.
I want to contest a transaction that was made at the festival, how do I do this?
If you feel that you have been charged in error, please email email@example.com and provide as many details about the transaction as possible.
How can I apply for a refund?
Refunds are available onsite at any of our top up stations, or online via our website after the festival.
Please be aware, if you are claiming your refund onsite we are only able to refund in cash – rounded down to the nearest 50 pence. If there are any funds remaining on your wristband (which will be no more than a maximum of 49 pence) it will be donated to our national charity partner, War Child UK.
If I haven’t made a Personal Standon Calling Cashless Account can I still get a refund online after the festival?
Yes. Although we advise everyone to create a Personal Standon Calling Cashless Account, we can still process refunds either onsite at the festival, or online if you request your refund by Thursday 31st August.
I’ve misplaced my wristband after the festival, can I still get a refund?
If you have created a Personal Standon Calling Cashless Account, we will be able to find your wristband in the system and will be able to refund you, provided you have applied for a refund by Thursday 31st August. If you didn’t create a Personal Standon Calling Cashless Account and haven’t taken a photo of your wristband UID number then unfortunately we will not be able to provide you with a refund.
Is there a deadline for refunds?
Yes. You will have until Thursday 31st August to apply for refund online after the festival.
I have missed the refund deadline, is it still possible to receive a refund?
Unfortunately if you have missed the 31st August refund deadline it will not be possible to process your refund as the online refund portal will be closed after this date.
I applied for my refund, when will I receive it?
You are able to apply for a refund online up to Thursday 31st August. From the day you apply, please allow 14 days for payment to be processed. If your refund is not showing the bank account you supplied to us, please contact firstname.lastname@example.org. Make sure to include your full name, the email address you provided when applying for your wristband, your wristband UID number, your bank account number and sort code number.
I haven’t received my refund from last year’s festival?
If you applied for a refund within 30 days of last year’s festival you will have received a refund request confirmation email. If you received this email but did not receive a refund, please contact email@example.com
If you did not apply within 30 days of last year’s festival, it will not be possible to process your refund.