25-28 JULY 2019, Hertfordshire, SG11 1EE



Cash and card refunds were available at our top up stations when leaving the festival.

Card refunds will be available online via the Standon Calling website from Friday 3rd August 2018 to Friday 31st August 2018 with a £1 transaction fee. You will need your UID number – the unique 14 character series displayed on the back of the chip on your wristband – so please keep this safe.

Refunds will be made within 14 days of your online request. Please note, if you do not apply for an online wristband refund by Friday 31st August 2018, it will not possible to process any refund.

Alternatively, you can elect to donate all remaining credit on your wristband to our official charity partner War Child UK, or to roll over all outstanding credit toward a Weekend ticket to Standon Calling 2019. Please note you need to actively select either of these as your preference on the refund portal before Friday 31st August 2018.

If you choose to roll over credit toward a 2019 ticket, we will send you a unique discount code to be used when purchasing a ticket via our website for Standon Calling 2019. Please ensure you apply your discount code at the time of purchase on the Standon Calling website, as it is not automatically applied at the checkout. We will not be able to retroactively apply your discount code. You must make you purchase using this discount code by Friday 16th November 2018. It will apply to the tier pricing currently available to the general public.

If you have any queries about transactions made at the festival, or about a pending wristband refund, please email cashless+sc@playpass.eu with details.

Make sure to include your UID number (the unique 14 character series displayed on the back of the chip on your wristband) and, if you made a personal account to top up online before the festival, the email address associated with this.

RFID Terms & Conditions 2018

Request Refund