Cashless refunds are now OPEN until 23:59 Friday 4th August!
Refunds are available from 12:00 Tuesday 25th July until 23:59 Friday 4th August. Please ensure to claim your credit refund within this window and pass the message onto your fellow festival go-ers.
Simply log into your account via the box above 👆 Please note that only registered wristbands are eligible for refunds and that when applying for a refund there is a £1 processing fee. You will need a minimum balance of £1.51 in order to request a refund.
There are options for a cash refund, to put the balance towards 2024 festival tickets, or to donate to our charity partners where your donation will be distributed equally between Samaritans, Helping Herts, Wildlife Trust and Mudlarks.
If you opt to put your balance towards 2024 tickets, you will receive a unique voucher code and link by email before the end of August which will allow you to purchase 2024 tickets at the Earlybird price.
Refunds will be processed in 3-6 working days.
FAQs
How do I request a refund for any money left on my wristband after the event?
If there is money left on your wristband after the festival you can request a refund after the event has finished. Refunds will be available online from midday on Tuesday 25th July – please be aware that we are not able to process refunds on site at the festival.
IMPORTANT: KEEP YOUR WRISTBAND!
If you have created a Cashless account, login to your account via the Cashless page on the Standon Calling website and click the REFUND button.Â
If you did not create a Cashless account before the event, then in order to reclaim your balance, you must create a Cashless account. To do this, visit the Cashless Refund page on the Standon Calling website. From there create your Cashless account by entering:
- Your full name
- Email address
- Create a password
- The 6 digit code that is on the back of your cashless wristband
- Your payment card information.
Once logged into your account, click the REFUND button.Â
How long do I have to request a refund?
Refund requests are available from 12pm Tuesday 25th July until 23:59pm Friday 4th August – we are not able to process refunds after this date.
Refunds are processed back to debit/credit cards only. You will need to provide the 6 digit code inscribed on the back of your cashless wristband if you need to create a cashless account.
Please be aware that when applying for a refund there is a £1 processing fee. You will need a minimum balance of £1.51 in order to request a refund.
How long will it take to receive my refund?
Our cashless provider will process your refund within 3-6 working days of the date the refund request has been submitted.
Do you have questions? Having trouble with your account?
Do not hesitate to get in contact with us at standoncashless@weezevent.com.
Can I use my remaining balance to put it towards Standon Calling 2024 tickets?
Yes! When logging in to your cashless account after midday on Tuesday 25th July, if you select REFUND you will have the option to allocate your remaining balance towards a Standon Calling 2024 Earlybird Weekend ticket. You will receive a unique voucher code and link by email before the end of August which will allow you to purchase 2024 tickets at the Earlybird price.
You will also have the option to donate your balance to our charity partners.