23-26 July 2020, Hertfordshire, SG11 1EE

Our cashless refunds are now open! If you have money left on your wristband (minimum £1.01) you are now able to request a refund via our website here or our app.

Head to the title ‘REFUNDS HERE’ and login to your account. In order to process your refund you will need to provide your bank card details for the bank account where you wish to receive your refund, as well as the 6 digit code on the back of your cashless wristband chip.

If you did not create an account, you will need to now so that we can process the refund. For this we will need:

  • Your full name
  • Email address
  • A password
  • The 6 digit code that is on the back of your cashless wristband
  • Your bank card information.
  • Once logged into your account, click the « Refunds » button. Your bank account will be credited within 10 working days.

You will be given the option to donate some of your balance to our charity partner, War Child. Or you can choose to add some of it towards your 2020 ticket, securing it at our Early Bird price (you will receive a discount code by email after the refund period closes – please do not purchase your ticket now as the discount is not automatically applied). Alternatively you can skip these steps and proceed to get your full refund.

The final day to apply for your wristband refund is Tuesday 20th August 11:59pm, we’re unable to process refunds after this date.

Please note when applying for a refund there is a £1.00 processing fee per wristband.